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“Aspen was so nice to me and my son. She was patient and helped him make his order.
It is a nice change from the normal service that most South Beach restaurants offer. I want more people like Aspen everywhere I go. McDonald's would be best to acknowledge the good people that work hard to make the experience better. - - side note I dislike the touchscreen, it makes the restaurant experience feel like a trip to the DMV. Humans buy your food, not clicks and touchscreens.“
“Some customers are rude but the staff are great.
During my visit there was a young Man who I think was in a front-of-house position: he was brilliant, calm and full of enthusiasm.
On the downside. I observed customers being rude to staff the moment they received their food, I watched as the female didn’t even try the food before she complained saying the hash brown was too hard and her breakfast bun wasn’t hard enough. Without any question, staff replaced the food with no questions asked, they dealt with the manner quickly and calmly. I personally think the customers should have been asked to leave as I felt they were there to cause trouble.
Well done McDonald’s staff.
I could only give this one star for atmosphere due to the two customers making the visit feel uneasy, take them out of the question and my scoring would probably be much higher.“