Chick-fil-A

Name: Chick-fil-A
Address: 11909 Atlantic Blvd, Jacksonville, Florida, 32225, US
Telephone: (904) 371-7728
Price range: $
Rating: 3.4

$ • Fast Food

Hours:
11909 Atlantic Blvd, Jacksonville
(904) 371-7728

About Chick-fil-A

Chick-fil-A, a beloved fast-food chain, is known for its delicious food and exceptional customer service. The reviews paint a mixed picture of the experiences at this restaurant.

The drive-thru service is often praised as fast and efficient, with friendly and accommodating staff. Customers appreciate the expediters who ensure a smooth and speedy experience. However, some have encountered issues with order accuracy, with incorrect or unsatisfactory items being served.

The food itself is generally described as delicious, with the Chick-fil-A Chicken Sandwich and Waffle Fries being customer favorites. However, a few customers have found the food to be disappointing, particularly the Pretzel Bun Cheddar Fried Chicken Sandwich.

The restaurant's commitment to customer satisfaction is evident in the way they handle issues. When a customer faced a challenging situation, the manager, Rachel, went above and beyond to make up for the inconvenience, providing additional breakfast items to ensure the customer's experience was positive.

While most interactions with the staff are pleasant and courteous, there have been instances where employees have struggled with multitasking and order accuracy. Customers have suggested that the restaurant implement better policies to ensure order correctness, such as having multiple team members confirm the order at different stages.

Overall, Chick-fil-A is a popular choice for its delectable food and generally excellent customer service, though some locations may have room for improvement in order accuracy and attention to detail.