Five Guys in Jacksonville

“I ordered through the app right at a peak dinner rush around 7:30. These guys were hustling and moving, but they still gave a smile to each customer, even if they didn’t smile back in return. Great job crew! And the burgers and fries never disappoint.“

“Tyler was amazing, he was the one who took care of me at the register and upon leaving. The entire team Was top notch! It was so refreshing to walk into a place where The employees were happy, super friendly, and such a pleasure to speak with. You don’t see a lot of that anymore.

I wish I knew all of their names so I could give them a shout out, but it was on March 8 probably around 2 o’clock-ish.

I also called the home office and gave a shout out for superb service!!“

“Great quality and freshness every time we've gone to this location, this may be the only Five Guys I've been to where I can expect to get crispy fries. Genuinely good customer service as well, it's refreshing to go to a fast food spot where the employees don't hate you.“

“Never have I been to this Five Guys but I gave it a try. The food was hot and made to my order. Employee's welcomed me from the start.
Everyone took time to say hello and have a great day. Even asked how we enjoyed our food. I will definitely be back. Also asked about a Veteran Discount and the manager was very very sorry but didn't offer one, but did thank me for my service. That was just as good.“

“I miss the meat quality they had when they first opened. They really need to time their fries better. There is beginning to be a lot of inconsistent quality in their products. Please do better and don't cheap out on your supplies, especially at the outrageous prices you're now charging! A double cheeseburger and a small cheeseburger, one drink and a regular fry and our bill was $42!“

“Had a great experience tonight at this five guys! The manager very helpful and knowledgeable about the menu. The food was absolutely delicious ! The dining room was so clean. The staff were very polite! Thank you I will be returning to have another wonderful burger and fries !!!
05/29/2026 at 7pm“

“I wanted to give a special shoutout to Cole, Mason, and Gracie at this Five Guys location. They are hands down some of the friendliest staff members I've ever encountered. Every visit, they're welcoming, positive, and genuinely make customers feel appreciated.

Because of the outstanding service they provide, this has become my favorite Five Guys location. Great food is expected, but great people keep me coming back. Thank you, Cole, Mason, and Gracie, for always making my visits enjoyable! 😊“

“Greeted immediately as I walked in. Told them I was picking up an online order and my food was already done and waiting to be picked up. Both the gentlemen that greeted me and the one that handed me my order were extremely warm, friendly, and courteous. Those interactions were very brief but it stood out and I thought about it for a moment as I walked to my car.

Once in the car I opened the bag to a heavy, hefty burger. I opened the wrap and saw a well put together burger that I couldn't wait to dig into. I enjoyed every bite and thankfully was provided with plenty of napkins. I'll be back guys.“