Pizza Hut in Jacksonville

“(Keep in mind LARGE family 2 adults and 5 kids)…So 2 weeks ago we ordered dominoes delivery we get the pizza cold and burnt we call back explain what’s wrong very rude but sent us another pizza 45 mins later the exact same way!! This weekend we decided on Pizza Hut and OMG food is beautiful and HOT kids even said oh wow this is WAY WAY better than the dominoes thank you Pizza Hut!!!!! 🥰😁😁🥳🥳🥳“

“I went to the Dominos pizza on Casset Ave. In Jacksonville. Pizza was awesome that Pay made. And Nichole rang me up. They bath did an excellent job and my pizza was at a great price and made perfect to my orders. A+ to these 2 employees for making the Dominos name superior. Much appreciated you guys. Awesome 👍. Keep up the great work..“

“Everyone is extremely friendly. The staff is very informed and helpful. The general manager was a delight to talk to. She was very informative. Very kind very sweet and the food was absolutely amazing. They’re very good when it comes to Accommodating for allergies as well“

“Jan 29th I order the special for $19.00 the stuffed Crust pizza and boneless wings. I have to give credit when it's due. This pizza was so fresh and hot, the wings tasted like they came from the heavens above 😂😆. I mean this food was so good. Pizza on Merrill Rd is the best pizza hut in Jacksonville Florida. I love you pizza hut.“

“I ordered the new pull apart pizza and it was amazing! It comes with 3 different ranch dips and I also got the Cinnabon cinnamon rolls! Delicious! All of the employees were very professional and friendly! The restaurant was just renovated and looks absolutely amazing inside! Thank you ❤️“

“I have been here several times and had good experiences each time. This past Friday by far was the best I experienced. It was a busy Friday evening for the location. Before calling to place my order I was having issues with the app and online order. The app kept crashing and never would properly place my order. I called in and Tim quickly, professionally, and effectively assisted me in taking my order over the phone. Upon arrival I was greeted by the cashier who was very friendly. Tim was making my order with a fellow employee in the back. After finishing up making my order he brought out my last pizza and gave his best wishes. I enjoyed this interaction of positive customer service and experience. Thank you to the store and specifically to Tim!“

“Food was fast and fresh. Toppings were a good amount. Some places try to short you on the toppings. Recently switched from hand tossed to thin and crispy crust for lower calories. It's a nice crust.
Staff was friendly and effective.
Not a fan of paying extra for sprinkle cheese. Here they don't seem to charge you but some pizza huts do charge.“

“Our last experience with Pizza Hut wasn’t fantastic so the manager issued a $10 credit for our troubles. When we came into the store to make our next purchase, Abby Friedel wanted to ensure this experience was much better than the last.

She showed genuine concern about our prior experience and made sure she understood the issue we dealt with.

It is evident she is a strong leader and cares about delivering exceptional quality every time. Because she did not shy away from a bad experience and directly addressed my prior concerns in person, I will make sure that my future pizza orders come from her store.

Quality employees are difficult to come by, quality leaders are almost nonexistent, and it is evident that Abby is a fantastic leader in a sometimes thankless job.

Thank you for turning my experience around with your store, it is an experience I will not soon forget.“

“Ordered a stuffed crust pizza to go and it came exactly as ordered—hot, fresh, and delicious! The crust was perfectly cheesy, and while it was a little on the greasy side, that’s to be expected with stuffed crust. Overall, a great pizza and would definitely order again.“

“Excellent delivery driver- super friendly and you could tell he took pride in delivering the pizza, which was also excellent! One of the best pizzas I have ever had!! 5 stars for both!! The world needs more people like this delivery driver.“

“My very pregnant wife just went to pick up some things she was craving and realized she ordered the wrong thing. Everyone was super sweet and understanding especially the man at the counter James. Thank you so much for being extra kind tonight! Made my wife’s day.“

“Thank you for the pizza, it was delicious. I order online and call my Pizza Hut store to confirm and add an extra item to my order. Great service, my delivery was in the short time delivery. Pizza Hut is my place to order ,to go. Outstanding job Pizza Hut looking forward for next time to place my order or pick up.“

“I drove up to the drive thru and asked the Pizza Hut employee what specials were available. She told me what was available. I explained, lately when buying pizza, for my kids that the pizzas would always be made with hardly any pizza sauce. The Pizza Hut employee said she could add extra pizza sauce to my pizzas, but I really didn't want extra pizza sauce. I just wanted my pizzas made like Pizza Hut used to prepare them (before ingredients, to make pizza, started skyrocketing). The female employee, said Mr. Don I understand exactly what you want. I'll take care of it. 15 minutes later I had my pizzas. When I got home me and my daughters devoured those pizzas. My daughters said, "daddy we want more, this pizza is really good". Because I think the Pizza Hut employee went far and beyond to make my order just like I wanted it. I would like to award her for GREAT customer service!“

“The food was hot and tasty, everything was great . The young man, delivering driver was very pleasant and professional. It was a young black male. Idk his name. Slender well dressed gentleman.

Kid-friendliness: I’ve had my younger grandson with me for a couple of pick ups, the manager, and the other employees talked to and joked with him at the counter.“

“The GM Shannon Watkins, is very helpful
He need a raise. All the staff is very caring and helpful. If they make a mistake they are willing to go out there way to make it up to you.

BEST PIZZA HUT IN JACKSONVILLE
THEY ARE VERY CARING, SUPPORTIVE,

THEY NEED TO BE RECOGNIZED AND THEY NEED BONUSES!!!!!!!“

“I have been trying to call the store and talking to customer service, of whom also can't contact the store since before midnight. This is ridiculous and very unprofessional. I have food sitting there that I put in the app to be delivered and the app after taking my address and information marked the order as carry out. I have no way to pickup order. Very angry that nobody is picking up the phone or just turned it off 😞 I definitely want my money and tip back. 5/31-6/1“

“Had an issue ordering online, I was upset and left my feedback. I was absolutely surprised when I had a call from the manager of this location, letting me know she has pushed the refund through and credited my account. This sort of thing really gets noticed and goes far, and I appreciate the gesture. I’ve been a regular here and I’ll continue to be.“

“This is a small to go place. There are 4 chairs for the customers. Not the cleanest. Very dated.
The cashier is very pleasant. The Italian meats pasta is delicious. The breadstick with cheese are yummy. Hot. Crispy. Well cooked. The price here seems a bit less than the last restaurants we went.
You should try the bacon cheese sticks for 7 dollars. They are phenomenal.
You log in their wifi and you can see their special and menu.
I’ll return.“

“Okay first off, it’s in the cut and do keep in mind you are getting your food then leaving lol. No bathroom for the public either. Otherwise I enjoyed the service from the staff, very friendly and knowledgeable. Forgot to take a pic

Vegetarian options: I customize my pizza with no cheese or light cheese and a bunch of veggies I like, otherwise I get breadsticks and order from elsewhere“

“Mary was the manager at about 7 pm on Christmas Eve. She was extremely knowledgeable and helpful as she enabled me to pay a portion of the bill on a MasterCard Rewards Card (digital), and the balance on my credit card. She was patient, calm, professional and helpful. The hand tossed crust, cheese pizza was excellent, too.“