“The system was having problems this evening bumping orders out of que. instead of being upset and walking out, I spoke with the manager who rectified the problem and explained the situation.. She was amazing and made an order, already ready, fresh with the missing order she was preparing, since it got cold. Big shout out to Michelle and Trista, hope I got those correct ? for the greet customer service.. I know it’s a rough industry“
“At first I was a little annoyed when i ordered delivery and a couple of the items we’re missing/not correct. But when I called, the employee I spoke with was so kinda and understanding im not even mad, she offered a free remake as well:) I have never had better customer service at a restaurant.“
“Stopped in for a bite to eat on my lunch break with my crew, got 2 burritos an got them grilled an they were delicious. Atmosphere was very clean an open. Everyone in there was very nice an welcoming to everyone who walked in. Overall great experience. -“
“Best crew ever!!! You guys rock!!! Thanks for letting me be picky and making my food perfect! First time in 30 years of Taco Bell that I've ever had a quesadilla grilled perfect with everything spread evenly on it and my taco was the same way. Thanks for the suggestion on the cheesy Fiesta potatoes with the steak and spicy ranch. Definitely ordering it every time I come in now!“
“Food was great service qas awesome, I had a really big order and everything was correct, the General / district Manager Gary, noticed we were from out of town and saw it was my birthday and gave me a 25 cinnamon twists for my family..I even left something at the store which would have ruin my whole birthday if i had lost them , when i went back to the store, they had put them away for me...if you are ever in Jacksonville, find this Taco Bell for the great service and awesome food..Thanks guys for your EXCELLENT customer service“
“Boy, taco bell prices have gone up. Decided to eat at this taco bell in a fairly bad part of town. Was pleasantly surprised to see that it was nice and clean inside unlike some of the others I have been to recently. You weren't forced to use theself serve order monitor at this one either. Please put the bean burrito back on the menu. There is now a bean and rice burrito, so if you're not fond of rice and have them not put it on, you have to pay extra for extra beans or it will be crazy thin. Food was good, will be eating at this one again soon.“
“Miss Candace is absolutely fabulous! Always has a smile on her face and is so cheerful and kind! I usually bring my golden retriever along for the ride and she always tells me how beautiful she is! I always do the mobile orders and my food is always fast and perfect!“
“I had two special orders that were made perfectly. Order was 100% right which rarely happens. My issue is not with the food of the service. It's the tightness of the angle to get out of the drive-thru Lane. While in the lane you cannot see the right hand curve so you can't tell when you need to cut the wheel. My advice is to follow the left hand curve because the driveway does not widen when you're pulling out like most drive-thrus. It would be nice if they at least put reflectors up tall enough that you could see them when you're pulling out of the driveway. It would be a cheap and easy solution.“
“These guys are so speedy, and their food is never messy and awful like I had gotten used to from Taco Bell before moving to Jacksonville. Their employees are friendly and I’ve never seen a bit of negativity or drama in there, which is saying a lot in a fast food restaurant. I would highly recommend them!“
“If you're ordering from the drive thru, always check your bag, just in case. The last three times ordering here, an item I ordered, and was on receipt, was missing from the bag. The first time, I'd already driven off, but didn't make that mistake again!“
“The only issue is the tv commercials state that Taco Bell has a special for 5.99. Which is not true, I was told to get the special I would need to order online. It's not true. The same special online is much more 8.99. Why aren't all the Taco Bells on the same page? Frustrating!“
“No fire sauce and rude staff.Update: once again rude staff and no breakfast salsa. As a huge Taco Bell fan it's a shame this is the one closest to my house.Update 2: What's the point in remodeling and heavily advertising breakfast if they're always going to have equipment issues and say they can't make anything. 12/18.Update 3: Must be new management. Everything is perfect now.“
“Quality for price is quite good using a comparison to a peanut butter and jelly sandwich. Tasty and consistent. The chain makes the most efficient way to order through a cumbersome touchscreen menu.The service at this location above standard, the people remember me as a repeat customer! Atmosphere is typical for Taco Bell, hard surfaces that resonate the poorly chosen corporate attempt at music.“
“I see a lot of bad reviews here, let me shed some light. I ordered the cravings box past midnight, expecting... regular results. Come to my surprise, it actually came in a box! Not only that, but it was like a manager made it or something. Everything was wrapped neat, taco stayed crispy. Wow, all around well done, thank you!“
“This is one of the only Taco Bell locations I will regularly visit when I’m in the area because they rarely mess up my order in any way and the staff are always kind and competent. I don’t usually stop for fast food places bc of the nightmare it usually becomes. This Taco Bell is actually on their game.“
“Food was delicious, but the price rangre was a little high between two adults and three kids I spent $50 no problem service was hoping nice but they weren't in bad moods either..... Parking is great, but the drive through Lane is super small and kind of tight to go through but other than that the food was great it was a okay yeah I must fear needs to be a little bit better the store was not attractive at all it wasn't drawing me to it had it would have not been for my kids I wouldn't even went but I'm glad I did“
“Despite not being acknowledged at the counter until I had to speak up, the staff was friendly and the food came out fast. This is the first time that I thought I was given enough cheese for my nachos. I had my usual soft tacos. I also tried the chicken quesadilla. It was horrible, the sauce was sickeningly sweet.“