Wendy's

Name: Wendy's
Address: 9510 Applecross Rd, Jacksonville, Florida, 32222, US
Telephone: (904) 265-2596
Price range: $
Rating: 2.2

$ • Fast Food, Burgers

Hours:
9510 Applecross Rd, Jacksonville
(904) 265-2596

Menu Order Online

About Wendy's

Wendy's is a popular fast-food restaurant that offers good food quality, but the customer experience can be inconsistent. Customers have praised the attentive service of staff members like Patricia, who is always happy to serve and loves her work. Many appreciate her friendly attitude and the positive atmosphere she creates. The store's manager is also noted for being quick to address concerns and help rectify issues, contributing to better experiences.

However, some customers have experienced delays and issues with the order process. For example, there have been waits of several minutes at the counter before ordering, and delays in getting food after placing the order. One customer waited five minutes before their order was started, leading to a 10-minute delay for pickup. Another mentioned that the drive-thru staff were often distracted, sometimes leading to repeated or incorrect orders.

The parking lot and building are often quiet, suggesting slower times, but service can still be delayed. There were issues with the drink machines, where one was out of most options, and a lack of napkins at the bar area. Despite these problems, the dining area was generally clean, and meals like the double big bacon burger with fries and drinks, or Dave's single with fries and a chocolate frosty, were prepared to order. The staff tend to be polite and agreeable, making the overall experience more pleasant.

In summary, Wendy's provides good quality food and friendly staff, especially employees like Patricia, but the service quality can vary. The company may need to address mobile app and drive-thru issues to improve customer experience.