4.1
Good
56 Reviews
8000 Fins Up Circle, Kissimmee
Customers’ favorites
- Pulled Chicken Nachos
- Chicken Tenders
- Chicken Cabana
- Chicken Wings
“This review must be balanced on the reality of what I experienced. I never met anyone there working with a poor attitude, everyone was very nice and pleasant. However, the staffing was short during a few days of our stay. They were overwhelmed with the amount of people eon the nicest days. This means the service experience suffered. Basically one or two people helping hundreds of people at the pool, that is not doing the service staff any favors. It certainly got frustrating a few times, but not for the lack of staff effort. They were always running to cater to the customers. I give those who were working during March 15-20 a ton of credit. This is why I list service as 3 out of 5 stars. Management should have expected the surge in customers during the northeast spring break. Food was good and atmosphere is always incredible. Overall we love it there, but the service management team need to plan better staffing. Always enjoy our time at the Salty Rim and pool. I see people having a problem with the 20% tip being automatically added to the check even for small (2-4) people, this seems very common in Orlando area. tips are generally voluntary in the Northeast, but I see it is different in most Margarittaville area restaurants. Strange but not a negative. It would be a negative is the service was poor. We did not experience poor service by any individual.”
Tapas Bar · $$
