Popeyes Louisiana Kitchen

This was by far the worst Popeyes I’ve ever visited. There was no drive-thru (They said close and need to enter to order), so I had to go inside, and it was a mess—about 15 orders on the screen, with wait times of around 17-18 minutes, and the staff seemed overwhelmed and slow, with only three people working and prioritizing delivery orders over pickup. After nearly 46 minutes of waiting, I finally got my food, only to find when i arrived to the hotel that half of it was wrong missing sauces, super dry chicken wings, and a crispy wrap that looked like it was fried a day ago. I had to throw everything away.

It’s frustrating that the franchise or owner isn’t addressing these issues despite all the bad reviews. I wish I’d checked reviews beforehand; this experience was extremely disappointing, and I don’t want to hear apologies, just fix the problem or close the store.

Atmosphere: 1

Food: 1

Service: 1

Dear Popeyes Customer Service,
I would like to share my recent experience at one of your locations, and unfortunately, it was very disappointing. I ordered a 10-piece meal and specifically requested dark meat, but instead, I was given white meat. On top of that, the chicken was served cold, and I only received 8 pieces instead of the 10 I paid for.
I am visiting from New Jersey, and this was not the level of quality I expected from Popeyes. Because of this experience, I do not plan on returning to this location.
I hope you will take this feedback seriously and work on improving your service and food quality for future customers.

Atmosphere: 1

Food: 1

Service: 1

absolutely awful, drive through “doesnt work” and staff is incredibly incompetent! they just sat there talking and chattering away while people are waiting 30+ minutes for food. absolutely would never come here ever again!!

Atmosphere: 1

Food: 1

Service: 1

Absolutely ridiculous experience here. I am a regular door dash pick up driver here and today they wouldn’t give me my order to deliver to a customer. Even when I confirmed the order and everything. It took 5 attempts with 2 different people to give me my order. I really wish we could review restaurants because this one always gives me problems.

Service: 1

Drivethrough person was not friendly at all. Not on speaker nor at the window. Does not have to yell at customer. Was not given a receipt for purchase.

Atmosphere: 2

Food: 5

Service: 1

Recommended dishes: Sandwich

Good food!

Food: 5

Service: 4

I’m writing to express my deep disappointment with the service I received at this location on Monday, August 4th at approximately 3:30 PM.

When my husband and I pulled into the drive-thru, no one greeted us or tried to place our order for over 3 minutes. After waiting patiently, my husband simply said, “Hello,” to get someone’s attention. The employee responded by asking us to give them a few more minutes.

When my husband asked, “Is it going to be much longer?” the employee shockingly replied, “Why? Do you have a problem?” We were stunned by the unprofessional and confrontational tone.

As we drove off, visibly upset, the same employee mockingly blew kisses at my husband, which felt incredibly disrespectful and inappropriate.

This experience was unacceptable, and we will not be returning to this location. I hope this matter is looked into seriously so no other customer has to go through this kind of treatment. I have also sent an email to corporate.

They constantly turn away people who go through the drive through because they don't want to work. They want to do as little as possible and collect pay check. Even the manager was in on it. The owner is being betrayed by his own employees. I've been turned away three times in one month!!

Atmosphere: 2

Food: 4

Service: 1

Order was wrong in several ways, tenders obviously sitting for ages, no napkins no sauce. Weren't busy either

Atmosphere: 4

Food: 1

Service: 1

Very unprofessional!!! Set in line saying hello several times. After no answer I drove around to window after noticing no cars waiting and was told they will not take my order unless I go back around.

Atmosphere: 1

Food: 1

Service: 1

Chicken tenders weren't cooked all the way. Really overpriced

Atmosphere: 1

Food: 1

Service: 1

The chicken was tasty and moist !

Atmosphere: 5

Food: 5

Service: 5

Absolutely terrible in every possible aspect. Beyond unprofessional staff especially night manager. Avoid this location.

Atmosphere: 1

Food: 1

Service: 1

Worse damn Popeyes in all of central Florida.. holy crap 😂

Atmosphere: 1

Food: 1

Service: 1

All the way from Montréal Québec. I decide to have some Popeyes. Worst service ever. The staff is slow, they talk with each other instead of preparing the food. Even the uber driver had to rush the girl. They didn't have shrimps so I ask for a refund for the shrimps. She just decided to cancel the whole order. Never said sorry or even tried to be helpful. Horrible service.

Atmosphere: 2

Food: 2

Service: 1