Customers` Favorites
Customers` Favorites
“I love the churches chicken. Thank you for blessings my mom, myself, my husband and our children plus more with this food. Continue to provide exceptional food service and customer service for everyone. The good was great all my children will have a perfect church as well. Thank you again.“
Customers` Favorites
“I stopped here because police were routing traffic into their parking lot and drive thru around an accident. I ended up getting stranded in the parking lot. The manager was nice enough to let me just roll through the drive thru, so I decided to at least buy a Chocolate Cookie Cake. Just wanted to show my thanks for letting me use the drive through to get around the accident.“
Customers` Favorites
“Awesome hospitality and manager Carol is always lightens up my day. Serve within 5 minutes after placing order.“
Customers` Favorites
“I had an excellent experience at Pollo Tropical thanks to Ivan at the cash register. He was incredibly friendly and attentive, making the ordering process smooth and enjoyable. Ivan greeted every customer with a warm smile and was knowledgeable about the menu, helping me choose the perfect meal. His efficiency and positive attitude truly enhanced my visit. I appreciate great service, and Ivan delivered just that! Highly recommend visiting when he’s on duty!“
Customers` Favorites
“I’ve come to this restaurant twice and ordered the same thing. (I like to make sure what I call order isn't a “hit or miss,” so I want to order it 2-3 times to ensure it's good.)
1st time was my own, and 2nd time was when I recommended it to my friends and family.
I told them, let's get the “Mad fries.” they loved it and wanted to come back… not only that, but it's worth the money. It's a nice big plate you can share with one person, and I'm a big guy. I am satisfied with half, so it's worth the price.
Now, the only reason I rate four stars is because I can't rate 4 1/2. It's a fantastic restaurant with great food, excellent customer service, and affordable pricing. You can taste and feel the authenticity of this place.
But their drinks are a little out of taste. The fountain drinks either lack gas or syrup, have too much syrup, or taste weird. Their drinks, like lemonade and juices, are also lacking in taste. The cups are huge, but we can definitely say size doesn't matter if the soda tastes weird. ?
Overall, it's a great place and worth the try. I hope you guys enjoy it!
Parking: They have a small parking lot next to them going down on south federal Highway, but right next to them is a pizza spot called “John” or “Jim” Pizza. I can't recall the name, but I sometimes park there since service is typically fast.“
Customers` Favorites
“Michael was very attentive and informative, loved the service he provided. The buffalo chicken sandwich had great flavor. I feel the waffles taste like pancakes the texture is very soft and fluffy. The chicken tender was very light in flavor. Presentation was on point.“
Customers` Favorites
“This restaurant is very good. It has many different Peruvian dishes and they are very good for the price and delicious. I always go to this restaurant before I go to my Kung Fu class. Add grilled chicken with fries, rice and beans or lomo saltado. Yely always serves me well and is always friendly.“
Customers` Favorites
“screwed up my order royally, but still good food. only the second day opened, so give them time to get it right.“
Customers` Favorites
“The restaurant is nice for families . The chicken was delicious . The fries were salty. The
Southern sweet tea advertisement was not that all. I purchased two drinks but was home could not return. They both tasted awful. The coleslaw was just ok . People were friendly.“
Customers` Favorites
“Amazing service and team is absolutely amazing“
Customers` Favorites
“They give you the whole wing and it's fried right. Desert's be off the chain and oh so good. The couch is always fresh and the wait isn't long and staff treats you like a person and don't let me forget about the slushies in all types of favors.“
Customers` Favorites
“Food is always on point! Employees are decent as well. PDQ is light years better than all other chicken places!!! Period. I once ordered on the app for pickup, but when I got there had to wait - they gave me a coupon for 3 free tenders! Love PDQ.
Parking: Usually not busy, so plenty of parking if drive-thru is busy.“
Customers` Favorites
“Chick-fil-A has been one of my favourite fast food restaurants since 2006. The chick-n-minis were the first thing I ever tried and I was blown away, it's still my favourite thing they offer. If you ever get the chance to try their breakfast, I suggest trying it. Their chicken nuggets are the best available from any fast food restaurant because it's actually chicken. Waffle fries are exceptionally good. Polynesian sauce? I don't even know what it actually is but it's so damn good. The customer service at Chick-fil-A is the best there is, they're the first fast food restaurant I've ever seen send employees out to the drive-thru line to take orders in advance and if it's a hot day, offer lemonade while you wait (the lemonade is also fantastic as well). The employees are courteous and always upbeat, the interaction is always great. Now being able to order in advance, drive up and park, it makes it even more accessible.“
Customers` Favorites
“love the food reminds me of the Philippines“
Customers` Favorites
“good production of getting people through drive thru“
Customers` Favorites
“Much Improved and now a really great PDQ! Looks like they have new management and the place is much more organized, cleaner and even the food quality is now in line with the best PDQ’s. Staff is friendly and attentive. I’ve had almost everything on the menu and everything is of high quality and very good, especially considering it’s a fast food joint. The Crispy chicken Mediterranean Salad with hummus is really good. Chicken is always fresh and tender. Stay away from the cookies as they are so good, they are ADDICTIVE! Kudos to the new management team and this PDQ location is Highly Recommended!“
Customers` Favorites
“It could easily be the best Venezuelan Rotisserie Chicken in town. Flavor will take you back home. Great costumer service. Recommended 100%.“
Customers` Favorites
“Love the place amazing chicken tenders“
Customers` Favorites
“Disclaimer: I am not the audience for ordering food and picking it up from a box without interacting with human beings. I'm not there yet. So although I'd heard of Soulfly, I wasn't particularly interested in visiting. Nevertheless, was celebrating my mom's birthday and the birthday girl wanted to come here after our wine tasting next door.
I'm glad the experience was not as impersonal as I anticipated. Partly because I just didn't feel like sticking to the script but also I couldn't get that doggone pickup situation together. LOL I had so many issues with the code to retrieve my order, it was seriously comical. I did observe others come in, put in the code, get the food and go though.
You do have to order on the kiosk but I was able to ask the manager if I could order it like this or that, which he happily made note of for my particular order. There was a little wait for having ordered onsite - things would have felt quicker had I ordered online from offsite then stopped in to pickup when notified the order was ready. I had the wings and cajun rice. Now what surprised me was that chicken! Ok, Soulfly! Very nicely seasoned, good crisp on the outside and juicy on the inside. I was impressed considering my expectations. It reminded me of those good chinese takeout chicken wings. Nice surprise. The cajun rice was just okay for me.
The challenges to me coming back are that the price is just high for what you get. I understand there is a cost for "convenience" so it is what it is. However adding $6.54 to the order when I had to do the work to place it then pick it up is.... I don't and won't mind continuing to do things the old school way to pay a more reasonable price for fried chicken in other nearby neighborhoods. Also, no "convenient" parking. I feel like this spot is more geared towards people strolling on the street or for food delivery drivers who will be on a moped only.
Overall for the chicken and helpfulness of the onsite staff, I give it a 3.5, not just a 3.“
Customers` Favorites
“Good pollo!!! We'll seasoned and juicy. The sides and deserts are good as well. If you want your order modified, brush up on your Spanish or pull out your Google translator😉
Got my order served quick and HOT!!! Just the way I like it😋 The restaurants were clean and well kept. A definite return when I'm in the area!“
Customers` Favorites
“The drive thru was mad fast. My fiancé and I thoroughly enjoyed the prompt, cordial, and luxurious drive through ordering experience. My fi-fi had two meal cards thanks to her students’ parents so thank you to them for our excellent meal. Everything was perfectly cooked and the fries were on-point! Thank you for your Christian meals. And please enjoy your Sunday. That is all. Thanks 🙏😊“
Customers` Favorites
“I stopped by to leave you my reviews and it really is the best tropical chicken in all of Miami. I came almost at closing time and the food had the same quality as if I had come in the morning. They really are the best. The service is a 100 and the quality of the food is amazing. I recommend it. You won't regret it. It is the best place in all of Miami.“
Customers` Favorites
“i ordered me a grilled chicken sandwhich its juicy & tender...taste better than popeyes chicken sandwhich with less fat & soduim #muscleteam“
Customers` Favorites
“Pollo Tropical offers a solid selection of flavorful, Caribbean-inspired dishes at a good value. One of the highlights for me is their coconut shrimp—crispy, lightly sweet, and well-seasoned. The shrimp are a great size and have a nice crunch without being overly greasy.
I also really enjoy their sweet plantains. They’re soft, caramelized just right, and make for a great side dish. If you like plantains, these won’t disappoint.
The service is usually quick, and the atmosphere is casual and laid-back. It’s a good spot for a quick meal that’s different from the usual fast food options. If you’re in the mood for something tropical, it’s definitely worth a stop.
⭐️⭐️⭐️⭐️“
Customers` Favorites
“We love Krispy Kruncy Chicken! This location has halal meat (certification displayed!) which is wonderful. We love their chicken tenders and biscuits. The location is not traditional inside a gas station, however it's well worth the fantastic flavorful chicken.“
Customers` Favorites
“had a great experience at Pollo Tropical during lunchtime! Despite the busy rush, the service was impressively fast and efficient. I was in and out with my meal in no time, which is perfect for a quick lunch break. The staff was friendly and kept the line moving smoothly.
The food was fresh, flavorful, and well-prepared. I ordered the grilled chicken with rice, black beans, and plantains — everything was hot and delicious. You can really taste the care that goes into each meal. Definitely a great spot for a tasty and quick lunch!
Highly recommend Pollo Tropical if you’re looking for a fast, satisfying meal with great service!“
Customers` Favorites
“Chicken was good but the dirty rice was not The rice was not done it have no taste. Mac & cheese need to be cook more it was to watery. I don’t know what happen with this Popeyes you all usually have GREAT MAC & CHEESE. I don’t know why I pick that rice I should have stay with my mind RED BEANS & RICE!!!“
Customers` Favorites
“The Hot Honey Chicken is a hit!!!“
Customers` Favorites
“I recently visited the KFC in Miami Lakes and had a fantastic experience, thanks to the amazing service provided by Mandy. From the moment I walked in, Mandy greeted me with a warm smile and made sure I felt welcomed and comfortable.Her professionalism and attentiveness were truly noteworthy. Mandy took the time to answer my questions about the menu, ensuring I made the right choices for my meal. She displayed exceptional knowledge about the items, making recommendations that exceeded my expectations.Not only was Mandy efficient and quick in taking my order, but she also made sure I received my food promptly. Her attention to detail ensured that my order was accurate and perfectly prepared. Throughout my visit,“
Customers` Favorites
“the food is delicious, I love the fried chicken. Yummmie“
Customers` Favorites
“This is my meeting point for everything, a celebration, an anniversary, a lunch, whatever... I always go to Pollo Tropica, I love the mini-doses of pasta that they include in your orders!!!! And I highly recommend the dulce de 4 leches, a delight ?. I wish they would give promotions on food and drinks from time to time. I recommend diversifying the drinks, making smoothies would not be a bad option ? Definitely to visit“
Customers` Favorites
“Excellent attention, fast service, friendly staff, I recommend this place 100%.“
Customers` Favorites
“The food was fresh and chicken not dry..the plaintains were fresh and not burned or overcooked..This Pollo Tropical BETTER than North Miami Beach and even better than Sunny Isles..Areas were clean (it was 7pm).. I had stopped coming to Pollo Tropical after going to the North.Miami beach and Sunny Isles only to find there dry chicken, VERY unclean bathrooms..“
Customers` Favorites
“We've always had outstanding service when we visit any Chickfila but this one truly is the best!!!! Impeccable service, food is cooked perfect and the staff and management are beyond friendly!!!!!“
Customers` Favorites
“As soon as walked in, a cashier named Karen took my order. Karen is such a sweet person. I ordered fried chicken. Karen told me that my food will be ready in an half an hour. So I waited in my car. To my surprise before I could get out of my car to get my food, Karen hand delivered my food to my car with a huge smile on her face. Because of her customer service, I will be back. I forgot to mention that the chicken was delicious and it is Halal. Thanks Krispy Krunchy Chicken.“
Customers` Favorites
“Pollo Tropical is like a small vacation. Their grilled chicken is simply delicious and the sauces are finger licking good. Plus, the atmosphere makes you feel like you're on a beach. It's a great place to enjoy without leaving the city!“
Customers` Favorites
“Yo como en ese restaurante todo los días ni una sola vez he tenido un problema leo estos reviews y da asco como el ser humano es tan cruel son personas que nos dan de comer una cantidad increíbles de clientes si puede aver un error pero no para que critiquen de esa manera donde está la humanidad de este mundo gracias pollo tropical y todo los empleados por servirme el plato de comida que como a diario en su restaurante“
Customers` Favorites
“A very pleasant experience. My tropichop with crispy chicken and avocado was delicious. The place was super clean, but what left me most pleasantly surprised was the excellent service of its employees. Everyone is very attentive, friendly and makes the customer feel very comfortable. Eduardo and Maria are excellent at taking the order super fast, and with a smile. Iliana and Rony were also very attentive. Thanks for everything!“
Customers` Favorites
“Excelente!! Para quienes no puedan viajar al exterior este año!!!🤣🤣🤣“
Customers` Favorites
“This Chick-fil-A location is surprisingly never busy, which is quite unusual for the chain known for its long lines and high demand. However, one thing that stands out is the noticeable division of labor between the employees. Outside, only guys are working in the sun, while inside, almost all the staff are girls, except for one girl who is outside under an umbrella, seemingly more relaxed.
It's hard not to feel sorry for the guys working outside in the intense Miami summer heat. The contrast between their situation and the cooler conditions inside is stark. While the girl outside has some shade, it's still not comparable to the comfort of air conditioning. This imbalance in working conditions is something that definitely needs to be addressed by management.
Improving the rotation of staff between indoor and outdoor duties could make a big difference. Ensuring everyone gets a fair share of time in the more comfortable indoor environment would help alleviate the burden on those braving the heat. This adjustment would not only improve the morale of the employees but also create a more equitable and efficient working environment. Despite the lack of crowds, addressing these issues would enhance the overall operation of this Chick-fil-A location.“
Customers` Favorites
“The food is good but the people is a different story, I when to purchase a 14 piece meal for my kids and my self. and I was doing a favor for a friend, since I was going for my self, as he asked me to buy for her a 5 piece meal, everything was OK until a lady came to the register ( think it was the manager) I was using a coupon for each of the meals, I explained to her that one was for my home and the other one was for a friend but she kept saying I only can used one, again I explained that it was not for me the small meal why I'm going to get a 5 piece of I already was getting 14 pieces. just make to separate orders, but this small minded woman keep repeating her self that I can't, if my friend was there she still will have to do a second order... So no I will not recommend the location on 54st Northwest between 12th and 11th Avenue. they are rude and unprofessional... The old manager, was a kind an friendly lady. Train your management more than your cashiers... Their title goes over the heads. I'm going to Boston Market... even Popeyes is better...“
Customers` Favorites
“Food is still the same old school of breaded seared chicken. Best feature? They use real chicken. We found KFC's offers to be too salty. Fries are extremely salty. Chicken is salty as well but gets disguised by the breaded spices mix. The staff is excellent ?. The environment is very cozy and quiet. Kids have a great time here even though they also complain about the salty food.
Vegetarian options: Limited options
Parking: Limited parking spots on busy days“
Customers` Favorites
“Excellent quality and excellent service, very attentive to customers and children, excellent cleanliness, thank you. A grateful customer. Congratulations ?
Kid-friendliness: Varied menu, excellent quality and good service, very attentive, thank you.“
Customers` Favorites
“This was my first time trying Honduran food and I was pleasantly surprised ..I ordered the pollo frito ceibeño ( fried chicken) wow the flavors are amazing and the overall seasoning of the chicken was the right balance of salty and crunchy , also have to mention the Service was top notch I don’t speak Spanish and they were very helpful in the ordering process…. Lastly the price point is definitely affordable for anyone…this will be one of my go too restaurants here in Miami ..5 Stars“
Customers` Favorites
“I love this place and I always come for their fried chicken! They currently have a licensing issue and so they're not serving chicken at the moment but they do have pastries. The staff are very kind. I'm hoping the chicken comes back 🤞“
Customers` Favorites
“Stick to your bones and healthy as well. Great price.“
Customers` Favorites
“Quick Service and & Friendly Employees 😀“
Customers` Favorites
“The food is good, what I don't understand is why they sell such a variety of food because ultimately what they do is bore the employees with such a stressful job. It is better to have a menu with few products and everyone happy, employees and customers.“
Customers` Favorites
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“I recommend the place, very nice, the service is incredible, both the cashier and the waitress serve you very well.
Parking: There is a park or large space
Kid-friendliness: Yeah
Wheelchair accessibility: Yeah“