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Pollo Tropical

$ • Chicken, Fast Food, Latin American

Hours:
2350 Douglas Rd, Miami
(305) 461-1915

Take-Out/Delivery Options

Customers' Favorites

Pollo Tropical Reviews

2.5 (90)

I was there February 4th 8pm.. the cashier wasn't friendly at all.. restroom was clean but didn't have paper towels nor hand soap. The Bread in my meal was not fresh (from the same day), there was a lady (probably homeless) sleeping on the restaurant.. it was a mixture of creepy and sad experience..

Service is not great (to be kind). I had an online/app order that should have been ready at arrival. When I got there, no one even acknowledged me. After filling several orders from customers who just arrived and ordered, I finally had to stop them to get them to acknowledge my app order. Then they said that I had to call customer service because it did not go through in their system or that I could order in store. After waiting almost half an hour between waiting in store and...read full review
My friend doesn't speak Spanish and apparently most employees dealing with clients aren't bilingual. The gal who she gothad to find a translator which made a misunderstanding about her order that much more difficult. I am completely bilingual but wasn't by her when she went to collect her order.My order of churrasco (?) was very small meat (about the size of a dollar bill) and 2 small scoops of rice and a side of French fries. While tasty, the presentation left a lot to be desired,...read full review

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Hours

Monday 10:30AM - 12AM
Tuesday 10:30AM - 12AM
Wednesday 10:30AM - 12AM
Thursday 10:30AM - 12AM
Friday 10:30AM - 12AM
Saturday 10:30AM - 12AM
Sunday 10:30AM - 12AM
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