Pollo Tropical
$ • Chicken, Fast Food, Latin American
Hours:
12000 NW 7th Ave, North Miami
(305) 685-2179
About Pollo Tropical
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Pollo Tropical Reviews
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went to 12000 NW 7th Ave store in North Miami. Ordered 2 grilled 1/2 chicken platters (dark) at drive thru. They had no black beans. When I got home they had enclosed burnt dry recooked chicken. Pieces were wing, breast, and leg quarter (not dark). Called customer service and also filled out concern on website. No positive response received.
Ordered on rhe app to save time waited almost 2 hours until t rhey say Ready, drove 10 minuites to go pick up only to get there and the order didn't even start packing, waited in store 20 more minutes and still getting the wrong order, this has happened several times, missing something from my order, no apologies, just horrible customer service!
Horrible experience!!! Ordered through the mobile app make me wait almost 20 minutes in drive thru line and once i get to the window they told me i have to park and come inside to get my order because they cannot give it to me through the window even when my order was already packed and on top of the table where they have the register… i talked to the manager in charge at that moment and when i asked her name she walked away from me no one wanted to give me her name everyone...read full review
Ratings
Menu
Hours
| Monday | 10AM - 12AM |
| Tuesday | 10AM - 12AM |
| Wednesday | 10AM - 12AM |
| Thursday | 10AM - 12AM |
| Friday | 10AM - 12AM |
| Saturday | 10AM - 12AM |
| Sunday | 10AM - 12AM |
People in North Miami Also Viewed
Pollo Tropical is a popular restaurant known for its grilled meats and friendly staff. The establishment offers a clean and kid-friendly atmosphere, with a dining area and clean bathrooms. While parking can be a challenge due to the drive-through line, the restaurant strives to provide a pleasant dining experience. The food standards are important, and the staff is generally friendly, with some standout employees. Customers have praised the restaurant's service and the delicious Cuatro Leches cake. The chicken sandwich and soup have also received positive reviews, with the soup being described as warm, delicious, and fulfilling.