Starbucks

I am a long-time customer and recently had an extremely concerning and dangerous experience. I placed a mobile order for a chai tea latte with oat milk. When I picked it up, it looked different than usual and I confirmed with the employee that it was correct. After taking a sip in my car, I immediately realized I was made the wrong drink - one that contained coffee and almond milk.
I have a severe nut allergy, and this mistake could have been life-threatening. I had to take Benadryl and prepare my EpiPen.
When I went back into the store to explain the severity of the error, the employee dismissed my concerns and asked, “What do you want me to do?” Their lack of urgency and understanding was shocking. It was clear there was no training on how to handle a serious allergy situation.
I later learned from Starbucks customer service that employees are supposed to provide first aid in this type of situation. While a report was supposedly filed, nothing proactive is being done about the incident. I was only offered a $25 gift card.
This experience has completely shaken my trust. The combination of a dangerous mistake and an employee's disregard for a customer's life-threatening allergy is unacceptable. I will not be returning to Starbucks.

Atmosphere: 1

Food: 1

Service: 1

Amazing place!!

Atmosphere: 5

Food: 5

Service: 5

always kind!!

Atmosphere: 5

Food: 5

Service: 5

Nice Starbucks! Huge!

Atmosphere: 5

Food: 5

Service: 5

Service is amazing. Food is really good. These guys move the line fast. They make drink suggestions, and will let you know what the updates are . The team makes great recommendations as well

Atmosphere: 5

Food: 5

Service: 5

Very large, clean, organized, and quick. This is a busy location but you don't have to wait too long for your order. Large interior and drive thru. Highly recommend!

Atmosphere: 5

Food: 5

Service: 5

I had such a great experience at this Starbucks thanks to the amazing barista, Faith! She was so kind and patient while taking my order, and truly went above and beyond to make sure everything was just right. It’s those little moments of genuine care that really make a difference.

Baristas like Faith are the reason I keep coming back—she helped brighten my day with her friendly attitude and attention to detail. The drink was perfect, and the service made it even better. Big shoutout to Faith for being a star!

Atmosphere: 5

Food: 5

Service: 5

Another wonderful Starbucks coffee shop ☕

It's Starbucks what not to like. Mike was very helpful in describing one particular drink. That's was delicious.

Atmosphere: 5

Food: 5

Service: 5

These baristas don’t play when it comes to cold foam!! Yesssss love this location! Friendly happy staff and well made drinks.

Atmosphere: 5

Food: 5

Service: 5

I cannot understand how a place that specializes in coffee can only make cappuccino's correctly less than 50%of the time.

Atmosphere: 4

Food: 2

Service: 3

This is the one closest to my house, but the inconsistencies with them lately have us driving out to Sidel or Flamingo. Also, when asking for light ice, they neglect to put light ice. I finished this almost 8 dollar drink in my 5 min drive back home. In addition, I called them one morning after receiving the wrong drink. And instead of answering professionally, the guy answered with an annoyed, “hello?” And I’m like ummmm… is this Starbucks? And he answers, “yes.” I’m about to learn how to just make the same drink at home, and save the money and effort.

Great products!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cheese Danish

New store, fast and well-made service, polite and helpful staff... It's worth the visit, as it's in a complex with other stores and is relatively close to the Disney resorts... if you're on your way to Winter park, it's worth the stop.

Atmosphere: 5

Food: 5

Service: 5

Great service