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“A young man by the name of Conner was exceptional. He was very kind and treated my parents with respect. My parents are elders and Conner took the time to take their tray out to their table. The planet would be a better place if it was filled with more people like Conner.“
“I’m not sure if the employee was having a bad day or if there is a larger opportunity to reinforce service expectations with the team. I was polite and respectful throughout the interaction, but received virtually no customer service or engagement. The overall experience felt unfriendly and dismissive, which was disappointing. A simple greeting, acknowledgment, or basic interaction would have gone a long way.
I gave 4 Stars because I’m not willing to hurt a business over 1 bad interaction or 1 bad employee. I hope you hear the weight of my words here- employee at drive thru on 5/29 at 12am needs to be trained (possibly not her fault) or coached.“