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“Easily one of the best Taco Bell experiences I’ve had. The manager, Megan, is an absolute rockstar. She runs a tight ship and her customer service is top-tier—she’s professional, kind, and ensures everything is perfect. It’s clear she sets a high standard for the rest of the team. This location is lucky to have her leading the way!“
“I’m not sure if the employee was having a bad day or if there is a larger opportunity to reinforce service expectations with the team. I was polite and respectful throughout the interaction, but received virtually no customer service or engagement. The overall experience felt unfriendly and dismissive, which was disappointing. A simple greeting, acknowledgment, or basic interaction would have gone a long way.
I gave 4 Stars because I’m not willing to hurt a business over 1 bad interaction or 1 bad employee. I hope you hear the weight of my words here- employee at drive thru on 5/29 at 12am needs to be trained (possibly not her fault) or coached.“