Wendy's in Augusta

“This location seems to have good friendly management even if the regular employees come across as empathetic or disengaged.
My favorite things about this particular location are the late hours of operation, alwasy in-stock menu items, and will allow you to order lich items during breakfast hours, and breakfast items during lunch/dinner and supper hours. (At least in my limited personal experience with this location)“

“Surprisingly it was fast and fresh i came in and ordered a lil after 8pm i seen a bunch of teens working and was like oh lord but they was definitely on point! I didn't take no pics but I had a biggie bag chicken blt sandwich and a vanilla frosty“

“My review is based on my experiences from first thing in the mornings, around 6am ish. I work downtown and stop by sometimes on my way to work.So far, I have not really had any issues on the service at this location. The customer service has always been great here!I do have to point out my experience this morning. To the lady I heard in the back this morning, hun I applaud you!! I'm not sure if you are a manager or what your title is, but this morning I have to give you praise on addressing the staff! The world could really use more people like you in this world!! This morning I ordered an ice coffee with my breakfast. When I get to the window to pay I hear a lady say no don't hand that to the customer, that is not what she ordered. Then proceeded to say she ordered a frosty cappuccino. The next thing she said hit my soul! "Everyone I need you to pay attention when we have customers, quit talking and pay attention!" The lady working the window admitted she was talking and said you'll have to excuse me and work with me on my talking. The lady who is addressing everyone said, I understand, I don't mind all of you talking, but to pay attention when there are customers and make sure your attention is on them and their order so the customer gets the right orders first before talking. Now, during this whole conversation going on not once was any of the employees rude to each other, loud, yelling, being mean to one another, or any distasteful remarks being said. Everything that was said was calm, respectful, and positive conversations throughout the employees. THIS is what ALL businesses need!!I can not tell you how many times I have left a drive-thru or sit down restaurant due to employees playing around, not getting orders right, talking and standing around, NO communication to one another at all, telling you twice in a drive thru to hold on when you are the only car in the drive thru and there was not even a line inside (I look inside before going through a drive thru to know if they are busy inside) and then they forget to turn their microphone off and you hear them playing around and cutting up after telling you to hold on.Okay, so now to the food.... I have stopped ordering sweet tea at this location due to in the past the tea was great! Then one day I order sweet tea and it tasted like the tea sat out over night or the urn had not been cleaned fully in a few days. As for the food, I've only had their breakfast since it's always been first thing in the morning. My sandwich is always hot and sometimes my fries are warm instead of being hot.Overall, the customer service I have never had an issue with and the food is either very hot or warm. If you are a sweet tea person like I am...well just be cautious if could be a hit or miss on good tea. I've never been inside first thing in the morning so I am unable to comment on the cleanliness of the inside.“

“Kevon needs some praise n a raise!! They seemed short staffed and he held his composure amazing we had a door dash plus a personal order and he apologized multiple times and stocked for the back dropped fries and took orders bagged door dash. He's so respectful and was even getting fuss from other door dash drivers and kept his composure. Way to go Kevon“

“Best experience I’ve ever had at a Wendy’s hands down. Came here with my wife after the movies on July 12th around midnight and everyone was so kind/professional and the service was quick and food was hot!
Any other Wendy’s I go to takes so long and everyone is so rude. I was so impressed and pleasantly surprised! They need a major raise!“

“Here we are 6 days into the destruction of Helen and the crew here (1:30pm) has set the bar HIGH! Hot fresh food but better is the absolutely positive attitude of the employees and the way they strive to give the best service. This service I would compare to a steakhouse or Olive Garden. They need a huge shout out!

Wheelchair accessibility: There are at least 2 ramps for use to access the building.“