Chick-fil-A in Covington

“New restaurant (I think) in Covington, Georgia. I've used the mobile through line the several times now and the order has always been just right. No confusion. Good service, as always, from Chick-fil-A. I have not yet dined in, but I may in the future.
I gave them a five on atmosphere just based on the quality of service received in the mobile through line. Pleasant always.“

“My Experience at Chick-fil-A Covington (Hwy 278)

I usually use the Chick-fil-A mobile app because it’s quicker, allowing me to grab my food and go. Occasionally, I order ice cream, and while the app doesn’t have an option for almonds, I simply ask for them when I arrive at the mobile pickup line. Sometimes, I’m charged for them, and sometimes I’m not—but either way, I have no issue paying.

However, on this particular visit, a manager named Mike M. took it upon himself to enforce a new, unnecessary rule. He instructed his employee that if I wanted almonds, I’d have to get in the regular, longer line—just for almonds. I asked to speak with him directly, and his response was nothing short of aggressive and unprofessional. He firmly stated that if I ordered almonds again in the mobile line, he would call the police on me. Call the police—for almonds.

I left feeling angry, hurt, and deeply disappointed. There’s a pattern of behavior with this particular individual, and I can’t help but wonder about his motives—especially toward women and women of color.

If anyone else has experienced issues with Mike M. at this location, I encourage you to report him to Chick-fil-A corporate. Customer service matters, and no one should be treated this way.

⸻“

“Always have used Chickfila sauce until a coworker introduced me to Polynesian sauce & that’s all it took for me to fall for this sweet tang yummy of a sauce ❤️it!!

Kid-friendliness: Great promo for kids toy turn it in and you get a complimentary ice cream cup or cone .“