Chick-fil-A in Atlanta

“Carla L was amazing!! She is what the chick fil A brands stand for. Carla was very welcoming, personable, friendly, and very helpful. I was about to order the wrong thing, and she helped me navigate to the right option for me. Carla made my Friday, and makes me want to stop by this chick fil a every time I am at the airport.“

“Kudos to the general manager and the staff of this chick fil a, they really deserve the praise fast service, clean food, nice employees. I waited for 15 minutes at Burger King with trash service without getting my order, went to chick fila which has more customers, a longer line, but moves faster and more efficient than the neighbor Burger King. I really hope they get compensated triple the Burger King trash“

“Peace be upon this location. Just came from a pilgrimage in Ethiopia and was craving ChickFila. So happy i came to this location in Lenox Mall because Avery was so friendly and welcoming even while with another customer yet being attentive to that said customer. His team that evening were also on point especially because it was closing yet he still executed great service. It definitely doesn’t feel like it’s in a mall. Thank you Avery!“

“I would definitely recommend this store. I ordered food from them, and the delivery girl dropped it off in my apartment lobby. Unfortunately, someone stole my order. I messaged the delivery girl about what happened, and instead of just offering a refund, she actually came all the way back to my apartment to resolve the issue because I wanted my food, not the money back. She returned with a fresh order and made sure I received it. Truly appreciate the amazing customer service and kindness!“

“This location consistently servers up great food and with great customer service. But, wait, do you suddenly have a craving for chick fila? So do, at least, 19 other cars and they all left before you. It always seems to be super busy here. 😂 You've been warned.“

“Got a couple of breakfast sandwiches. First the order was messed up. But the food was cold and not well done. The service at the drive through was good. But the food quality needs to be improved. Maybe the breakfast is the one that needs improvement“

“While dining Inn, I witnessed phenomenal leadership by one of the store managers named Zachary. I’m not sure he’s a store manager if he’s not, he should be. That was a guy dining in who was on his laptop. One of the workers was cleaning the floor, mopping the area, keeping things clean. She is likely a senior citizen. The guy got really rude and disrespectful towards the lady who was cleaning. His words and tone were out of place. That’s when Zachary stepped in. He was not forceful and neither did he match the other guys’s rudeness, but he was firm. He asked the gentleman to be respectful and not to speak to her that way, and then he went over and hug the worker who was cleaning. This is why Chick-fil-A keeps on winning. Yes, the food is good. But they tend to hire exceptional people. Zachary is exceptional.“

“Food is always good. They have the best drive thru system in all of fast food currently and even a long wait doesn't seem so long when your order is taken in seconds of your arrival and is ready when you get to the window. 60 cars in 6 minutes. Anywhere else you could have 4 cars in the drive thru and it could take 30 minutes to give your order another 20 minutes to get to the window to pay and some places will still ask you to pull down or park so that they can bring the order to the car. Chick-fil-A has the best system going and it is being done properly at every location from MLK WESTEND, NORTHSIDE DR, FORREST PARK, CONYERS, COVINGTON, DULUTH, AND LAWRENCEVILLE.“

“I had an exceptional experience at Chick-fil-A on Peachtree Street, and I especially want to recognize an extraordinary team member named Xel.

From the moment Xel approached me, her energy, kindness, professionalism, and enthusiasm immediately stood out. She appeared to genuinely enjoy her work and, more importantly, made me feel that providing an excellent experience for each customer was personally important to her.

Having experienced customer service in high-end retail establishments such as Louis Vuitton, Gucci, and Chanel, I recognize when someone possesses the ability to make a customer feel welcomed, valued, and appreciated. Xel demonstrated that same caliber of service. She was engaging, personable, attentive, confident, and incredibly warm. She did not simply take an order—she created a positive customer experience.

What impressed me even more was the leadership potential I observed in her. Although her current position is important to the success of the restaurant, Xel displayed qualities that suggest she is capable of even greater responsibility. She demonstrated initiative, strong communication skills, professionalism, emotional intelligence, and a natural ability to connect with people—all characteristics of an effective salesperson and an exceptional leader.

Employees like Xel are an asset to any organization. I sincerely hope the leadership team at this Chick-fil-A recognizes her talents, continues to invest in her professional growth, and provides her with opportunities to develop as a leader.

Xel, thank you for making an ordinary visit extraordinary. Your exceptional service did not go unnoticed!“

“this Chick-fil-A is right next to my work, for the past few years, I’ve ended up coming here quite a lot. A few times traffic has backed up onto the main road, but that’s mostly OK. until recently. apparently management switched out in. The new group doesn’t want to use the second drive-through lane at all. means not only are you sitting in the drive-through lane for like 10 minutes longer than you used to, so now every day traffic backs out onto the main road and significantly blocks it. this strange management decision is the only reason i’m docking it a star and i hope it changes in the future“

“I came by this evening with some exchange students from France- the ops manager was there and went above and beyond to welcome these students to Atlanta, and the FOH workers were very kind too and came up after our meal ask us how it was and offer desert. Kind, southern hospitality warmed my heart and theirs, and it doesn’t go unnoticed!! Thank you!“

“I've never ever had a bad experience at a Chick-fil-A until today. I ordered two of the grilled chicken sandwiches and the rolls were awful. Stale and they literally fell apart when we tried to pick them up. I returned them to the store and. I have to admit, the manager, Dexter, did a spectacular job of correcting the situation. I told him I didn't want another sandwich, just some grilled nuggets and chicken strips. Not only did he exchange the sandwiches for the new items, but he gave us the larger size of both AND gave us a refund. Now that's customer service!“

“They are very nice and patient with you. Cyrah was my server at the front and she was very nice and super understanding. She went above and beyond for me. She did not even complain when I told a long time getting my order together. Me and my friends That went their had the best time because the service from her was really good. I would 100% go here next time I want some Chick-fil-A“

“Trish at Chick-fil-A in Atlanta provided exceptional customer service! She was friendly, professional, and went above and beyond to make sure I had a great experience. Her positive attitude and genuine kindness made my visit memorable. Employees like Trish are the reason customers keep coming back. Thank you for the outstanding service“

“This is a wonderful and very busy Chick-Fil-A!

The drive-thru is always packed but they operate it just like clock work, quickly and efficiently!

The staff at this location are so incredibly friendly, always cleaning the tables and the restaurant and checking to see if the guests need anything further with their orders.

The food is always hot and delicious and if there is ever an issue, they will fix it right away!

Excellent Chick-Fil-A right in my current neighborhood! Five stars from me!“

“Chick-Fil-A sells chicken in the way God Himself intended for us to eat chicken. Chick-Fil-A chicken is, in a word, Heavenly. Skinless, boneless, and with a wonderful blend of the perfect spices to make a naturally good food absolutely awesome. Order from your car, get your order (usually) within minutes. And, their milkshakes are best in town, too. Chick-Fil-A will spoil you with their chicken flavor and you’ll never be able to eat anyone else’s chicken again, not even Grandma’s. I’ve eaten meals in 42 countries around the world, but I’ve never tasted better chicken than l get at Chick-Fil-A. Try it. You’ll love it.“

“Did not have to wait long on my food it was so good ?? drive through was so friendly I know IAM coming back.?a Chick-fil-A 4 total good job

Wheelchair accessibility: They have easy access for a wheelchair to come in and get in line because I saw a lady elderly driving someone hold the door for her good job“

“So this was the first chick fil a I have been to in Atlanta since I moved here a week ago, and I can say the service was a 10/10 but alot of young hardworking workers. A young man named caleb helped me and he was very kind. I will visit more often“

“delicious food and fast service!

my only critiques are that the condiments had sticky residue on them, so my friend who I was introducing to chic fil a the first time had to wash his hands four times.

also, he ordered a diet pepsi, but was given a water instead, so i needed to ask for that to be corrected.“

“The service was great! The staff was super friendly and efficient. They easily kept the conversation going while I was ordering and paying. Every employee had a smile on their face! Looking back into their workspace it was very clean! The food came out super fast as well, less that 3 minutes! The fries came out perfectly crispy and fresh! I would 100come back again!!!“

“I had a really great experience at this Chick-fil-A! I especially want to recognize an employee named Persis (I apologize if I’m spelling her name incorrectly). She stood out to me because of her bright personality, genuine warmth, and kindness throughout the entire interaction. You can tell when someone truly takes pride in providing great service, and she made my visit feel especially welcoming. Employees like her really make a difference and are a wonderful representation of what great customer service should look like. Please make sure she knows that her kindness and positive energy are noticed and appreciated!“

“I ordered on the app on my walk to this location from the GA World Congress Center. Location is connected to the College Football Hall of Fame. My food was ready about 2 mins after I arrived. I ordered a regular spicy chicken sandwich, and actually received a deluxe spicy sandwich, so no complaints at all! Fries were hot & fresh. I was just trying to catch them before they closed for the day. The only thing I would change is for them to have standard operating hours equal to other CFA locations, instead of them closing at 6pm.“

“I dont frequent Chick-fil-A often when I do this the location that I go too and everytime they don't miss. To the young gentleman Sam that took my order in drive thru thanks for your awesome service and the workers inside thanks for the delicious food one of fresh/hottest chicken biscuit I've had at Chick-fil-A. 10 out of 10 today!!!!“

“When stopping in for breakfast during my morning shift i'm often greeted with a calm good morning and a smile from the team. Some mornings are busy, but you'll always see a team effort to keep things moving. Pre coffee I'm little forgetful, but the cashiers never make me feel rushed and always listen attentively to repeat my order back. If I go in the evening it's a high energy Hi greeting. The gentleman that does their marketing or management I believe Eric sorry if wrong. Is very hands on. Whenever there's an event he drops off prom flyers and shares the need to know details with nearby retailers. The parents and kids nearby have truly enjoyed The activations this summer.“

“I come to this location somewhat often and they're service is consistent throughout. Good service, manners are great. Only con is during the summer heat you're outside waiting and putting your order, and including during the weather like rain and whatnot all you have is the roof above you to keep the rain from directly hitting you. The atmosphere is always calm, service is great, and the food is always tasty as usual.“

“Manager was getting on to an outside employee for not speaking loudly enough when asking for orders at the window. Employees should not be chastised in front of the public. My online order had been misplaced since kind of way but I eventually received it and the chicken waffle breakfast sandwich was indeed good.“

“I tried their new Smokey BBQ Bacon Grilled Chicken Sandwich & it was tasty, although somewhat pricey. The customer service is good... I just wish the customers would be better prepared to order so I could get through faster! Seriously, you know you're going to eat here & it's probably not your first time so why does it take you so long to figure out what you want to eat?? Of course that's true of other places, too!“

“Manager's need to train better, I got food at night that wasn't fresh, and totally disagree with having employees outside taking orders as though there's no drive through. It's dangerous, unfair in too hot weather, and worst in fall and Winter.“