Chicken Shops near Cumming, GA

“I want to recognize Assistant Manager Brook for the exceptional service she provided on September 11 at the Chicken Salad Chick in Cumming at The Collection at Forsyth.

I was hosting an important professional luncheon for 30 people and had experienced problems logging in to place my catering order the night before. When I tried again the next morning, the online system would not allow me to place the order because I was within the 12-hour catering window. I went directly to the restaurant extremely stressed and concerned that I would not have food for my meeting.

Brook could immediately see how concerned I was. She explained that catering orders normally require at least 12 hours' notice, but instead of simply telling me there was nothing she could do, she took ownership of the situation and found a solution. She personally assured me that they would take care of the order and have everything ready within about an hour and a half.

They did exactly that. My entire order was ready on time, beautifully prepared, and I was able to arrive at my luncheon as planned.

I work in healthcare and frequently host professional luncheons for physician practices and other healthcare organizations throughout the area, so I place large catering orders on a regular basis. Chicken Salad Chick is consistently one of the most requested and well-received lunch choices among the physician practices I visit. When I arrived with the food, the staff was genuinely excited to see Chicken Salad Chick, and they had nothing but praise for the food.

What impressed me most about this experience, however, was Brook. I have worked with many restaurants and catering teams, and her level of customer service truly stood out. She was incredibly kind, compassionate, reassuring, and professional at a moment when I was clearly very stressed.

Brook turned what could have been a disastrous situation into an outstanding experience. That is what going above and beyond for a customer looks like. I hope Chicken Salad Chick recognizes Brook for the exceptional service she provided. She is a tremendous asset to this location, and this experience gives me even more confidence in using them for future professional catering orders.“

“My fave CFA location run by the amazing Gene!!!! He is customer focused with a high service experience by his staff. Get more Chikin! 🤍🤍🤍🤍🤍“

“In my over 70 years of life I have never eatan at a fast food place like this a group of teenaged boys ate here and it reminded of when I was a kid we need more children like them the very kind front counter workers took my order if I remember correctly one was named jeronimo and Willie they were very kind and respectful and a round of applause to the manager for working with people younger than her I know it can be tough and yet the food and service was amazing and now on my final note to the cook who was making my food an extreme round of applause to u for not folding under pressure. Thank you kfc for giving me this dining experience i will never forget 😁“

“Service has improved over the last year at this location DRAMATICALLY. I don’t know if it’s personnel or management but the service has gone up big time on 725 Atlanta Hwy. When the location In The Collections off Peachtree Pkwy closed for renovations we didn’t have another close option to divert to. I used to avoid the Atlanta hwy location.
HOWEVER,
now we visit here a couple times a month and I can’t think of any recent occasion where we’ve had an issue with the staff being rude or any problems with the food. I’m editing my previous review because they have so perfect and deserve congratulations!
Please please puh-lease keep the frozen dragonfruit lemonade around forever! Also my kid loves brand new smore milkshake. It’s pretty amazing.
Also they have a new mobile scan car line for those ordering through the app.“

“Love it hot and spicy nice“

“Ok so here's the deal: every Chick-fil-A location deserves nothing less than 5 stars in every aspect unless something Earth shattering happened. Rating ANY Chick-fil-A less than 5 is like having resentment against Dolly. That is to say, that ain't happening.

With that said, I am not writing this review on the location (though they deserve the HIGHEST praise), but rather the customer service I received. I would like to give a super special shout-out to the drive through queen Ms. Symadia! My goodness this girl is on fire. Her personality and professionalism turned a quick stop during my lunch break into a one-of-a-kind personalized drive thru experience. You could tell she genuinely cared about making someone else's day better, and I hope this review returns a little of that energy. If management sees this, give her a raise and a hug. She deserves it ✌🏻“

“Great food. Friendly workers. Nice plants on the table“

“It was busy and the staff was working hard and working together. The seating area was clean, drink station well-maintained and atmosphere made me comfortable as I dined solo.
I ordered my favorite, Jalepen̈o Holly on a croissant with a side of fruit. Everything was fresh and delicious. It was on of the best fruit cups I've had.“

“Disappointed in the consistency. Every time I come with my daughter and get her a kids scoop, it is a different size, sometimes half a scoop and sometimes a whole scoop. I wish I knew more what to expect when I ordered the kids meal because otherwise I would just get her a regular combo to ensure a full sized scoop. Otherwise, we love this place.“

“had an absolutely fantastic experience here, all thanks to Isa! She was already providing incredible service when she served me, but she truly went above and beyond when I accidentally spilled my drink all over myself. Before I could even process what happened, Isa rushed over with a handful of napkins and immediately helped me clean up. Her quick thinking, genuine kindness, and proactive care completely turned my day around. Isa is a massive asset to the team!“

“Tonight I Came to Chick-fil-A with a group of 11 people. Liam was the cashier and he was patient and extremely helpful and kind to my social group Members. I cannot believe it was only his third day working!Kinsley Was also very helpful and cheery. I would highly recommend this Chick-fil-A.“