Customers` Favorites
Customers` Favorites
“I want to recognize Assistant Manager Brook for the exceptional service she provided on September 11 at the Chicken Salad Chick in Cumming at The Collection at Forsyth.
I was hosting an important professional luncheon for 30 people and had experienced problems logging in to place my catering order the night before. When I tried again the next morning, the online system would not allow me to place the order because I was within the 12-hour catering window. I went directly to the restaurant extremely stressed and concerned that I would not have food for my meeting.
Brook could immediately see how concerned I was. She explained that catering orders normally require at least 12 hours' notice, but instead of simply telling me there was nothing she could do, she took ownership of the situation and found a solution. She personally assured me that they would take care of the order and have everything ready within about an hour and a half.
They did exactly that. My entire order was ready on time, beautifully prepared, and I was able to arrive at my luncheon as planned.
I work in healthcare and frequently host professional luncheons for physician practices and other healthcare organizations throughout the area, so I place large catering orders on a regular basis. Chicken Salad Chick is consistently one of the most requested and well-received lunch choices among the physician practices I visit. When I arrived with the food, the staff was genuinely excited to see Chicken Salad Chick, and they had nothing but praise for the food.
What impressed me most about this experience, however, was Brook. I have worked with many restaurants and catering teams, and her level of customer service truly stood out. She was incredibly kind, compassionate, reassuring, and professional at a moment when I was clearly very stressed.
Brook turned what could have been a disastrous situation into an outstanding experience. That is what going above and beyond for a customer looks like. I hope Chicken Salad Chick recognizes Brook for the exceptional service she provided. She is a tremendous asset to this location, and this experience gives me even more confidence in using them for future professional catering orders.“
Customers` Favorites
“Excellent food! Fresh! The beer on draft nice and cold! And I love the frosted glasses!! Keep it up!! The wings were fresh and now they have the spice!! Thank You so much!! I will become a regular for you ! I live in Dawsonville! Will drive for the best of the best!!“
Customers` Favorites
“Great service! Delicious meals! BEST ICE!!!“
Customers` Favorites
“4 yr.old grand daughter calls all the zaxby's chicken parks“
Customers` Favorites
“In my over 70 years of life I have never eatan at a fast food place like this a group of teenaged boys ate here and it reminded of when I was a kid we need more children like them the very kind front counter workers took my order if I remember correctly one was named jeronimo and Willie they were very kind and respectful and a round of applause to the manager for working with people younger than her I know it can be tough and yet the food and service was amazing and now on my final note to the cook who was making my food an extreme round of applause to u for not folding under pressure. Thank you kfc for giving me this dining experience i will never forget 😁“
Customers` Favorites
“This Zaxby's is one of the best in which I have ever eaten. The food quality is amazing. The food is freshly cooked. Even the Coca-Cola Freestyle machine makes this place one of the best possible places to eat. The customer service here is amazing. They smile, welcome you, and do what they can to ensure your happiness when dining here. The environment overall is terrific. The restaurant is very well kept and clean. Riccardo is one of the best managers I have ever had the privilege of meeting. He is extremely nice, hard-working, and does a really good job running the restaurant. He treats his employees and his customers with the utmost of kindness and attentiveness.“
Customers` Favorites
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“My fave CFA location run by the amazing Gene!!!! He is customer focused with a high service experience by his staff. Get more Chikin! 🤍🤍🤍🤍🤍“