Dunkin'
$ • Coffee Shops, Donuts
Hours:
6092 Covington Hwy, Decatur
(678) 418-2974
About Dunkin' Donuts
Customers' Favorites
Dunkin' Donuts Reviews
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the new manager over here is so rude. I don't know if she's new but I just now started seeing her. she is hateful and she doesn't know how to talk to people. I've worked in restaurants for 26 years and if you don't like your job quit. stop talking to people just any kind of way. my drink was wrong even though I said exactly how I wanted it. but in general she made it a terrible experience. I'm saying yes ma'am and no ma'am and she's talking to me like trash. do better!!
I came in an ordered an iced coffee and a wrap. The atmosphere was very nice and the customer service was excellent. I think I found my coffee spot….
Went to Dunkin this morning got my coffee and breakfast sandwich and I must say everything was good and fresh also the young lady who took my order was very polite I had to ask her name if I’m not mistaking I think she stated she was the manager that alone made my day you don’t get customer service like that these days
Menu
Hours
| Monday | 5AM - 9PM |
| Tuesday | 5AM - 9PM |
| Wednesday | 5AM - 6PM |
| Thursday | 5AM - 9PM |
| Friday | 5AM - 9PM |
| Saturday | 5AM - 9PM |
| Sunday | 6AM - 9PM |
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Dunkin' offers a mixed customer experience. The restaurant provides a non-intimidating, kid-friendly environment and serves tasty treats like the popular toasted coconut donut and a really good cup of coffee. Overall, Dunkin' strives to deliver quality food and service, with staff that is generally quick and efficient. The manager Yana is known for keeping a clean store and maintaining an upbeat atmosphere, and when it comes to her coffee, she is on point. However, there have been some issues with order accuracy, as some customers have reported receiving items they specifically requested to omit, like cheese. Additionally, there have been complaints about missing items from orders and long wait times, particularly during busy periods. Despite these issues, Dunkin' continues to work on enhancing the customer experience.