Moe's Southwest Grill

$ • Mexican, Tex-Mex, Vegetarian

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About Moe's

Moe's Southwest Grill receives mixed reviews from customers. Many visitors praise the friendly and efficient staff, highlighting positive experiences with employees who greet customers enthusiastically and provide quick service. One customer specifically commends staff members for their great customer service, mentioning that their first visit was enjoyable and that they plan to return. Another customer shares a heartfelt appreciation for a staff member who greeted them with enthusiasm and made their day special, noting the overall positive atmosphere created by the team.

However, some reviews point out issues. One long-time customer expresses disappointment over being refused a cup of water by a staff member, feeling stereotyped and discriminated against after observing another customer receive water without issue. They also mention plans to file a corporate complaint. Another reviewer compares this location unfavorably to other Moe's franchises, stating that the food was not as fresh and that the staff seemed less inviting, especially when requesting extra guac, which was served hesitantly and skimpy despite willingness to pay more. Additionally, a customer reports being charged an extra dollar for a kids meal and notes that the staff did not adjust the price after questioning it, advising others to check their receipts.

Overall, Moe's Southwest Grill is appreciated for its friendly service and good food, though some customers have experienced inconsistent service and issues with food freshness and pricing.