Zaxbys Chicken Fingers & Buffalo Wings
$ • Chicken, Chicken Wings, Fast FoodAbout Zaxby's
Customers' Favorites
Signature Chicken Sandwich with Spicy Zax Sauce
Chocolate Chip Cookies
Chicken Finger Plate
Fried Chicken Salad
Traditional Wings
Big Zax Snak Meal
Chicken Fingerz
Wings and Things
Boneless Wings
Honey Mustard
Zaxby's Reviews
329 ratings
Share your opinion about Zaxbys Chicken Fingers & Buffalo Wings
Such a great atmosphere and great GREAT FOOD!
I come here almost everyday because it is convenient. I have never received good customer service and I have held off on writing a review because most of the staff our children and I wish them success but they ALL lack basic customer service skills. The food is good though but whoever the training manager is they need to retrain these kids on basic manners when dealing with money paying customers.
Doesn’t make sense that they saying the store is closed but taking an order before me. Unprofessional!!
Hours
| Monday | 10AM - 1AM |
| Tuesday | 10AM - 1AM |
| Wednesday | 10AM - 1AM |
| Thursday | 10AM - 1AM |
| Friday | 10AM - 1AM |
| Saturday | 10AM - 1AM |
| Sunday | 10AM - 1AM |
Zaxby's Chicken Fingers & Buffalo Wings offers a variety of chicken dishes, including traditional and boneless wings, along with sides like fries and salads. Customers appreciate the good taste of the food, noting that portions are generally satisfying and the food feels fresh. Many reviews highlight the friendly and patient customer service, especially from staff members who go out of their way to assist, remake orders, or offer small gestures of kindness, like gift cards or extra cookies. The manager is praised for handling issues effectively, especially when remaking orders from the drive-thru, ensuring customer satisfaction.
However, some concerns are raised about inconsistent food quality and service. A few customers mention overcooked, dry chicken and soggy fries, especially if they visited multiple times and received similar results. There are also reports of order mistakes, such as incorrect salads, missing dressings, or added sauces that were charged but not given. One reviewer pointed out difficulty understanding the staff on the headset, which sometimes complicates ordering. Others mentioned that the location seems chaotic at times, with frequent errors and missing basic items like forks or sauces, even when paying extra.
Despite these issues, most customers still enjoy their food and appreciate the efforts of the staff. The overall experience varies from excellent service and good food to occasional frustrations with order accuracy and consistency. Nonetheless, the friendly staff and willingness to make things right stand out as positive qualities of this Zaxby's location.