4.0
Good
204 Reviews
2770 Cobb Parkway North, Kennesaw
Customers’ favorites
- Grilled or Fried Chicken House Salad
- Chicken Wings and French Fries
- Grilled Chicken Club Sandwich
- Luke's American Cheeseburger
“Buffalo Luke's Earned Back My Business Earlier this week, I placed an order around 9:45 a.m. for a noon delivery because we were hosting an inspection at our office and needed to feed 18 people. When the food hadn't arrived by 12:05, I called to check on the status and was told that my order had never been accepted. As you can imagine, that was incredibly frustrating. I suddenly found myself scrambling to find lunch for a large group with very little notice. At that point, I honestly thought I was done ordering from Buffalo Luke's. But today, they completely turned things around. Jacob Carswell stopped by our office personally with lunch, dessert, and a couple of gift cards. More importantly, he came with a sincere apology and a genuine desire to make things right. He didn't have to take the time out of his day to do that, but he did. We were touched by the effort and the kindness behind it. Mistakes happen, and while the original situation was disappointing, what really matters is how a business responds when something goes wrong. Jacob and the team at Buffalo Luke's showed that they truly care about their customers and their reputation. Because of that, Buffalo Luke's is back on our list of local favorites. Thank you, Jacob, and everyone at Buffalo Luke's, for going above and beyond to make things right. We truly appreciate it and look forward to ordering from you again in the future. ❤️🍗”