Hello, on the last three times we have been to Brusters Monroe, we have left disappointed. We have been going for 12 years. When we purchased a half gallon of Oreo, there was no Oreos in it. Just a streak of brown. It was vanilla. Tonight, we came and ordered chocolate peanut butter w buckeyes… there was one buckeye in the whole cup. We also ordered 2 scoops of cookie dough… and it had only 3 pieces of cookie dough. We know this is not the normal experience, and the management has cut out everything that makes the flavors. We will be going to Scoops from now on. Also, no milk for milkshakes.
Atmosphere: 1
Food: 1
Service: 1
Rebecca Kraus
Should stay open until posted time.
Atmosphere: 1
Food: 1
Service: 1
Darren Browning
The dark chocolate peanut butter Reese's ice cream is good! Our dog loved the pup ice cream too.
Christina Myers
New ownership. Very quick service. New Peanut butter flavor is yummy!
Youare Notthefather
I can too brusters too get a waffle cone and when I took a bit I found metal in it UGH. And everything time you come too this brusters you can always see someone smoking outside IN FRONT OF CUSTOMERS. I used too enjoy coming up here but now I do not because another thing is sometimes its really messy outside of bruster which I know its hard too clean up outside but Jesus the amount of smoking that goes on outside you could clear have the descent too clean up the outside area.You can tell it's under new management.
Jenny Orr
Very family friendly and tasty treats!
Ryan L.
Came here on Father's Day to try the ice cream since I was referred. Girl at the window was not knowledgeable about the types of toppings offered. The ice cream was ok nothing to rave about. Won't be returning.
Steve Barnett
We have enjoyed Bruster’s many times in the past but had not been there for the past 6 months or so. We went tonight and it was obvious they are under new management. My wife ordered a waffle cone with turtle and white turtle. She ended up with a scoop of chocolate and a scoop of vanilla. Definitely not turtle.I ordered butter pecan and chocolate. It was handed to me by the manager. I got halfway to my car and realized two thirds of the waffle cone down the side was missing. The only thing holding the ice cream in was the napkin the manager wrapped around the cone. I took it back and explained the problem. They handed me a new empty cone and expected me to somehow get the ice cream into the new cone. I asked them to fix it and they took it back and somehow dumped the contents of the first cone into the second.The scoops were so small that they didn’t even come close to the top of the cone.Needless to say we will not be back.
Momin Sisters
The best tasting ice cream in town! Love their variety of flavors! Fast friendly service! Great outdoor seating.
Heather Bonner
You can’t deny Brusters has amazing ice cream flavors. They’re pretty much unmatched, and places like this have so much potential in the community they’re in! But……teenage employees with zero work ethic, once again, are the reason why we won’t be back. We drove 30 minutes to this location following a family celebration and everyone chose Brusters because “it’s the best” even though we passed 4 other potential ice cream places on the way. When we got there, it was only us in line behind friends from church we bumped into. There were 7 of them so it to a while to get all their ice cream made (understandably)! There were 3 of us and we were definitely there (on a Friday mind you) on time, but just waited and talked to that family while they all got served. We went right up to the window to order and were told (through a smart allecky laugh and snicker) they were closed, and I proceeded to hear the other employees laugh in the background. I have twin teenage sons (who work in customer service somewhere else besides Brusters) and I am thankful to know without a doubt, this never would have happened with them. I realize “finding good people” is hard, but it’s possible, and for a place like Brusters, it’s critical that the “face” of this type of establishment cares about the work they do and the community they serve. There is so much competition surrounding this place, and I promise you regardless of the “best ice cream flavors in town” people want to pay for the whole experience, not just an epic ice cream scoop. Especially at $5-7 bucks a cone.
UPDATE: I moved Bruster’s monroe from 1 to 2 stars. Today we went back to complain and get our $$ back. Guess who was there looking just as confused today as he did last night? You guessed it-Ronnie. He called his supervisor and informed us they couldn’t refund the $$ but ended up making new items. At least that’s something. Here’s hoping Ronnie and his boss will start making orders according to the Bruster’s level of quality we all love and appreciate.Initial review:I love Bruster’s especially the one near my home in Monroe GA. Imagine my shock and amazement when tonight I ordered a waffle turtle sundae and a waffle banana split and they looked like this! There were so many missing parts it was ridiculous!! We’ve had these same items before and they were incredible. As soon as I drive thru and ordered I could tell something had drastically changed at the store since the last time I was there. At the window ronnie started describing to me what I ordered and didn’t get it right. I corrected him. He took my payment and still got it wrong. The banana split was missing the strawberries fudge and the cherry on top. I think they put something other than vanilla ice cream in my order. I’m extremely disappointed with Bruster’s Monroe. I understand they’re under new management. It shows.
Lebanon Garrett
RONNIE is a TERRIBLE EMPLOYEE. He not only got my order horribly wrong, he also charged me extra for things I did not order. I ordered 2 waffle bowls and he charged me for 4, but still only gave me 2. When I called to correct the issue, thinking it would be a quick fix, he then gave me the run around, never gave me my money back or a simple store credit, and left me with nothing but lost money, and ice cream I didn’t order.I’ve been going to Bruster’s for over 20 years and I’ve ever had this happen. RONNIE is giving Bruster’s, the best ice cream place I always count on, a terrible name, and ruining the brand from the inside out. Please someone do something positive about this.
Khadija Mansuri
I love the ice cream and Shak ... it's soo fresh.... I really Like the service all so ... The price is great ?
Crystal O
Busters ice cream is yummy .. as always... a little pricey but it is what it is.. the art could be boosted a little by some music or even the employees smiling ... something
Alesia Bray
Hours are incorrect. Went there at 9:05pm. People were outside someone was at drive thru. Guy at the speaker said they were closed. I told him online hours said they were open till 10. He laughed and said goodbye.
Hello, on the last three times we have been to Brusters Monroe, we have left disappointed. We have been going for 12 years. When we purchased a half gallon of Oreo, there was no Oreos in it. Just a streak of brown. It was vanilla. Tonight, we came and ordered chocolate peanut butter w buckeyes… there was one buckeye in the whole cup. We also ordered 2 scoops of cookie dough… and it had only 3 pieces of cookie dough. We know this is not the normal experience, and the management has cut out everything that makes the flavors. We will be going to Scoops from now on. Also, no milk for milkshakes.
Atmosphere: 1
Food: 1
Service: 1
Should stay open until posted time.
Atmosphere: 1
Food: 1
Service: 1
The dark chocolate peanut butter Reese's ice cream is good! Our dog loved the pup ice cream too.
New ownership. Very quick service. New Peanut butter flavor is yummy!
I can too brusters too get a waffle cone and when I took a bit I found metal in it UGH. And everything time you come too this brusters you can always see someone smoking outside IN FRONT OF CUSTOMERS. I used too enjoy coming up here but now I do not because another thing is sometimes its really messy outside of bruster which I know its hard too clean up outside but Jesus the amount of smoking that goes on outside you could clear have the descent too clean up the outside area.You can tell it's under new management.
Very family friendly and tasty treats!
Came here on Father's Day to try the ice cream since I was referred. Girl at the window was not knowledgeable about the types of toppings offered. The ice cream was ok nothing to rave about. Won't be returning.
We have enjoyed Bruster’s many times in the past but had not been there for the past 6 months or so. We went tonight and it was obvious they are under new management. My wife ordered a waffle cone with turtle and white turtle. She ended up with a scoop of chocolate and a scoop of vanilla. Definitely not turtle.I ordered butter pecan and chocolate. It was handed to me by the manager. I got halfway to my car and realized two thirds of the waffle cone down the side was missing. The only thing holding the ice cream in was the napkin the manager wrapped around the cone. I took it back and explained the problem. They handed me a new empty cone and expected me to somehow get the ice cream into the new cone. I asked them to fix it and they took it back and somehow dumped the contents of the first cone into the second.The scoops were so small that they didn’t even come close to the top of the cone.Needless to say we will not be back.
The best tasting ice cream in town! Love their variety of flavors! Fast friendly service! Great outdoor seating.
You can’t deny Brusters has amazing ice cream flavors. They’re pretty much unmatched, and places like this have so much potential in the community they’re in! But……teenage employees with zero work ethic, once again, are the reason why we won’t be back. We drove 30 minutes to this location following a family celebration and everyone chose Brusters because “it’s the best” even though we passed 4 other potential ice cream places on the way. When we got there, it was only us in line behind friends from church we bumped into. There were 7 of them so it to a while to get all their ice cream made (understandably)! There were 3 of us and we were definitely there (on a Friday mind you) on time, but just waited and talked to that family while they all got served. We went right up to the window to order and were told (through a smart allecky laugh and snicker) they were closed, and I proceeded to hear the other employees laugh in the background. I have twin teenage sons (who work in customer service somewhere else besides Brusters) and I am thankful to know without a doubt, this never would have happened with them. I realize “finding good people” is hard, but it’s possible, and for a place like Brusters, it’s critical that the “face” of this type of establishment cares about the work they do and the community they serve. There is so much competition surrounding this place, and I promise you regardless of the “best ice cream flavors in town” people want to pay for the whole experience, not just an epic ice cream scoop. Especially at $5-7 bucks a cone.
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UPDATE: I moved Bruster’s monroe from 1 to 2 stars. Today we went back to complain and get our $$ back. Guess who was there looking just as confused today as he did last night? You guessed it-Ronnie. He called his supervisor and informed us they couldn’t refund the $$ but ended up making new items. At least that’s something. Here’s hoping Ronnie and his boss will start making orders according to the Bruster’s level of quality we all love and appreciate.Initial review:I love Bruster’s especially the one near my home in Monroe GA. Imagine my shock and amazement when tonight I ordered a waffle turtle sundae and a waffle banana split and they looked like this! There were so many missing parts it was ridiculous!! We’ve had these same items before and they were incredible. As soon as I drive thru and ordered I could tell something had drastically changed at the store since the last time I was there. At the window ronnie started describing to me what I ordered and didn’t get it right. I corrected him. He took my payment and still got it wrong. The banana split was missing the strawberries fudge and the cherry on top. I think they put something other than vanilla ice cream in my order. I’m extremely disappointed with Bruster’s Monroe. I understand they’re under new management. It shows.
RONNIE is a TERRIBLE EMPLOYEE. He not only got my order horribly wrong, he also charged me extra for things I did not order. I ordered 2 waffle bowls and he charged me for 4, but still only gave me 2. When I called to correct the issue, thinking it would be a quick fix, he then gave me the run around, never gave me my money back or a simple store credit, and left me with nothing but lost money, and ice cream I didn’t order.I’ve been going to Bruster’s for over 20 years and I’ve ever had this happen. RONNIE is giving Bruster’s, the best ice cream place I always count on, a terrible name, and ruining the brand from the inside out. Please someone do something positive about this.
I love the ice cream and Shak ... it's soo fresh.... I really Like the service all so ... The price is great ?
Busters ice cream is yummy .. as always... a little pricey but it is what it is.. the art could be boosted a little by some music or even the employees smiling ... something
Hours are incorrect. Went there at 9:05pm. People were outside someone was at drive thru. Guy at the speaker said they were closed. I told him online hours said they were open till 10. He laughed and said goodbye.