“Giving Chick Fil A Vibes!!
Chile, the team who worked the morning of 10/13/24 was outstanding!!! I thought drive thru would be awhile because of the length of the line but when I tell you their team work got us all in and out in less than 5 minutes per car! AND WITH GREAT CUSTOMER SERVICE! there was one gentleman collecting money (by our name!), another passing out orders, and a lady calling out orders making sure they ran smoothly. I only ordered ice coffee but I was very impressed by the staff this morning.“
“Short staffed as usual at the Russell pky. store .took a long time for food to get readdy.i also thing it slowed it down since I ordered 1 whopper meal,and 1 impossible whopper meal .staff was nice and gave my. son an extra whopper for the wait.i like the store because is newly remodeled in a good style with raised booth seating or bar height center seats and all the 4 tvs always seem to work and always on a different station,news or games.i feel for some restaurants who have trouble with staffing reliability ..also this store usually stays open with door unlocked till the posted closing time...unlike many places that post the close time on internet,and door,but you get there 30 mins or more to find the doors locked because the teenage lazy workers who don't care about the business or owner but just want to deter customers from giving them $ and business so they can get off early or just want to turn up rap music and milk the clock I never go through the drive through after I find they lock dining room early.or shut down ice cream machine 2 hours early and tell you it's out of order.this store seldom does these types of customer killing actions.i recommend it over other b. Kings for sure and will travel farther to go there many times .the owner must understand Business well and knows that some things need to be consistent and reliable such as when you load up your 3 kids 2 mammas and her 3 kids mostly get all a vanilla cone .as well as order lots of other food.get there and hour and a half before closing time posted but they say the ice cream machine is down after... you can't use dining room and sit in drive through for 10mins till you find out they cleaned machine early to get off early....that stuff kills repeat business. Not like that here.“
“I always have a great experience with this location. I go here at least once a week for my elderly father. He loves him a whopper once in a while and I am happy to make him happy.
Whether I place an order through the app or in person it is a flawless transaction. I am often greeted by one of the Managers “Hello Mr. Sam”. How they pick me out of the hundreds of people that come in is impressive.“