Grandma's Cookie Jar

Name: Grandma's Cookie Jar
Address: Hilo, Hilo, Hawaii, 96720, US
Telephone: (808) 769-6134
Price range: $
Rating: 4.2

$ • Bakery

Hours:
Hilo
(808) 769-6134

About Grandma's Cookie Jar

Grandma's Cookie Jar, previously known as Donna's Cookies, is a local business in Hawaii that offers a variety of delicious cookie flavors such as buttery goodness, almond, peanut butter, shortbread, chocolate chip, and coconut. The cookies are known for their freshness and delicious taste. The cookie shop was first owned by Donna and her husband, then passed on to her parents, and was later sold in 2008.

The customer service at Grandma's Cookie Jar is excellent, as shown by their response to a customer complaint. A customer was disappointed to find broken cookies in a jar they purchased from Times Supermarket. They wrote a heated email to the company, and the next day, they received a call from Chet Kamimura, who apologized and explained the challenges of shipping and handling cookies without preservatives. Chet hand-packed and shipped two jars of assorted cookies to the customer as a gesture of goodwill.

Grandma's Cookie Jar is located in Paauilo, on the right side of the highway when driving towards Hilo. The service is friendly, and the cookies are freshly boxed up for takeaway. It is an excellent place to stop for gifts to take home or to share. The shop is especially loved by visitors who have traveled from far away just to enjoy the cookies, with some renting cars just to visit early in the morning. The cookies are praised for their quality and affordability, with customers able to customize their buckets and enjoy them on plane rides. The butter coconut and shortbread are favorites, with the shortbread cookies melting in the mouth and the butter coconut being the best. The smell of freshly baked cookies can be detected from a quarter mile away, and they are known to crumble, making them unsuitable for travel on planes. Watching the staff work packing the cookies is also a part of the experience. Overall, Grandma's Cookie Jar is a must-visit local business that offers delicious cookies, friendly service, and a warm, welcoming atmosphere worth supporting.