The service was very quick, no hassle. Food was also great! Probably one of the best burgers i've had in a while for that price range. Place looks very deceiving for the food, but food again is very good.
Frankie A.
This burger joint is located at the Ala Moana Center. Parking's a non-issue since you park at the mall. Parking tip: I usually park on the Neiman Marcus side, enter and exit out Neiman Marcus, take the escalator down to the food court. No restrooms but you're at the mall which has plenty to choose from. You order at the counter, in which the menus are displayed on their mounted TVs. I ended up getting the Bacon Cheeseburger with Avocado. Okay, I don't mind a few onions on my burger, but this burger had way too much onions topped on it! I ended up discarding most of it unfortunately. The beef paddy itself was pretty good, seasoned well, very flavorful, and juicy as a burger should be. The remaining veggie toppings were so-so at best, wished the cheese was something other than american cheese, bacon was crispy. Fries were deep-fried as expected at a high-traffic area. Tried it but I don't think I'll be going back any time soon.
Afatpigeon
I got a burger and fries. The burger was below average sadly. I couldn't tell if it was the bun or cheese but it didn't taste nice. Bacon was nice and patty was ok but when eating it together it tasted pretty bad, sadly. Fries were fine.
Darcie F.
The Cheeseburger Factory at Ala Moana Food Court is another entity owned by Liliha Bakery. They also own Mama's Spaghetti, Lahaina Chicken, the Poi Bowl... just to name a few! Today I was in the mood for a good burger, and decided to try this place for the first time. Healani was our cashier and she was amazing! She was very patient and explained how everything worked, what was on the burger, how the salad bar and soup worked! I hope management realizes how much of an asset she is! She even went so far as to check with us during our meal to see if everything was OK. We gave her the thumbs up, and that made her smile. Everything was fresh - the burger was well, seasoned, hot and made to order! The fries were fresh, the chicken noodle soup was spot on, and the salad bar was fresh, well-maintained, and all filled up! Someone next to us had the steak plate which is right next to Cheeseburger Factory, and also part of the Liliha Bakery franchise. Her plate looked amazing and I may have to get that the next time I'm at the food court. Seating is at a premium as it was prime time lunchtime when we went but we found a counter space before our number was called! Parking would obviously be at the mall or if you are catching the bus. All in all, the burger combo meal for $16.95 was worth it!
katsu s
When I arrive in Hawaii, I always eat a burger here before heading to the hotel ♡
Atmosphere: 3
Food: 4
Service: 3
J G.
If I could give it no stars I would...They are super over priced. The food is bland af. It's like they don't know what salt or pepper is..They are also ridiculously slow, It took them 30 minutes to make 2 burgers. There name is Cheeseburger Factory which I find laughable because there's only two on there menu. Save your money and eat somewhere else. Literally any fast food burger is better.
Naomi S.
The bread they used is from Liliha Bakery, and old. When you order the shrimp burger, rest assured that the shrimps are 4 pieces (not 5. if you bring up the picture on the menu, there's clearly 5 but they want to say it's just a piece of pickle or a piece of onions.) Service: usually okay. I used to come here before watching an employee wipe her nose with the gloves she's supposed to wear to doing the burgers. When you ask for them to cut, they throw a knife in the brown bag and don't say anything, they would aggressively throw the brown bag and say, "here you go, thanks, bye" like??? what's there to rush about? there's no line under Cheeseburger Factory because it's connected to the Steak and Fish Company. Employee named He'alani, I hope you wash your hands thoroughly. I've watched you touch your face more than the other employees that work with you and have not seen you wipe it with hand sanitizer or wash with soap. To the cook: Do you really love your job?? We asked to see how a house steak looks like and you give us an attitude. Is this how you treat a customer that pays half of your check? HA! If you hate your job, get another job. Stop trying to be a hard ass just because you're the cook.
Craig Y.
Located in the food court at Ala Moana Center. I was in the mood for a burger so I spotted this place. I got the cheeseburger combo. It tasted good. The staff was friendly and service was good. Overall a good burger place the burger was tasty they give a good amount of fries as well.
RCS S
I think this is related company to Steak and Fish, same chef same associates. So upon ordering at Steak and Fish it takes some time to wait for orders.
Nadine C.
Lunch at Ala Moana Center in Honolulu, Hawaii... Located at the Makai Food Court on the ground level (near the Poke & Box entrance) is The Cheeseburger Factory. My friends and I were having a discussion about the best burger in Honolulu... I went to check it out. Free parking is a plus! Great service by Michelle was wonderful - she took my order, ran the cash register, and even cooked at the grill! Amazing! I took my brown paper bag to my car to eat in privacy. The cheeseburger is a bit messy because of the Sriracha/mayonnaise sauce. I didn't like the patty - it was a bit gristley to me. I liked the toasted bun, grilled onions, fresh lettuce, and tomato. Maybe I should go back and get the avocado bacon burger or the shrimp burger. The cheeseburger wasn't a hit with me.
i never been here befor the best place i ever been to the bugers tastso good
Mark D.
In the Ala Moana shopping center food court and craving burgers? Look no further! Cheeseburger factory will fulfill your cravings! The burgers are made to order and the cooks really put the time into preparing and cooking your burgers. They ran out of bacon when I went unfortunately but their cheeseburger is pretty good. They added grilled onions and it was very tasty. Their fries are okay. Just deep fried and put in a bag. Compliments the burger though. Overall, pretty good burgers. Price is a little up there compared to other burger restaurants but it is located in a tourist hot spot so that's probably why.
Edge N.
Decisions Decisions! Alot of places at The Makai Food court (Alamoana) ranging from mexican..hawaiian..chinese.. Italian..etc..... and then theres "The Cheese burger Factory" (Located closer to the Daimond head entrance to the food court) situated in a corner stall with three (soup & salad and Steak & Fish) different restaurants in one....(pic) The prices are fair for it being in a foodcourt..(pic menu)... I ordered a hamburger meal which consisted of a very tasty homemade looking beef patty with very fresh tomato..onions and lettuce... I passed on the sauces and mayo and it was still tasty and came with a very premium bun from Liliha bakery...(I observed closely and saw that it came right out of a Liliha bakery bag) and meal came with really good fries and a drink. ohh! and I also observed their kitchen counter area being very clean and clear from rubbish on the floor or anything . The staff was very attentive and appeared happy to be there..They all wore gloves and I noticed alot of wiping and disinfecting of counters while they awaited orders to be ready for pick up....(not a long wait at all). The food court seat areas was monitored by a few workers and they even directed you to open seats...we were lucky and entered not having to put our name on a waiting list..Because of the covid there was limited seating and a time limit of 1/2 hour. The same foodcourt workers dilligently wiped down every table and chair once the occupants departed. So yes there are alot of good choices in the Makai food court and "Cheese burger factory is one of them
R. Lee Donaldson
If you don't want a burger from a major chain and something with a bit more attention and care, this would be a good alternative when in the mall's food court. They got good, classic burger with standard toppings that is made to order and not precooked or made.Not a beef kind of burger person, no worries. They got mahi mahi, shrimp, as well as chicken breast. However, surprisingly they don't offer a veggie burger. This is a meat lovers place for sure. You can also jazz up your burgers with bacon and/or avocado.Feeling guilty about ordering a burger, well there is salad options as well and with healthy choices and not just iceberg lettuce with a few carrot shavings on top. Need something more, well they also got soup and freshly made to order fries as well. Of course you can jazz up those fries and order the Volcano fries which are basically covered and smothered yumminess.
The service was very quick, no hassle. Food was also great! Probably one of the best burgers i've had in a while for that price range. Place looks very deceiving for the food, but food again is very good.
This burger joint is located at the Ala Moana Center. Parking's a non-issue since you park at the mall. Parking tip: I usually park on the Neiman Marcus side, enter and exit out Neiman Marcus, take the escalator down to the food court. No restrooms but you're at the mall which has plenty to choose from. You order at the counter, in which the menus are displayed on their mounted TVs. I ended up getting the Bacon Cheeseburger with Avocado. Okay, I don't mind a few onions on my burger, but this burger had way too much onions topped on it! I ended up discarding most of it unfortunately. The beef paddy itself was pretty good, seasoned well, very flavorful, and juicy as a burger should be. The remaining veggie toppings were so-so at best, wished the cheese was something other than american cheese, bacon was crispy. Fries were deep-fried as expected at a high-traffic area. Tried it but I don't think I'll be going back any time soon.
I got a burger and fries. The burger was below average sadly. I couldn't tell if it was the bun or cheese but it didn't taste nice. Bacon was nice and patty was ok but when eating it together it tasted pretty bad, sadly. Fries were fine.
The Cheeseburger Factory at Ala Moana Food Court is another entity owned by Liliha Bakery. They also own Mama's Spaghetti, Lahaina Chicken, the Poi Bowl... just to name a few! Today I was in the mood for a good burger, and decided to try this place for the first time. Healani was our cashier and she was amazing! She was very patient and explained how everything worked, what was on the burger, how the salad bar and soup worked! I hope management realizes how much of an asset she is! She even went so far as to check with us during our meal to see if everything was OK. We gave her the thumbs up, and that made her smile. Everything was fresh - the burger was well, seasoned, hot and made to order! The fries were fresh, the chicken noodle soup was spot on, and the salad bar was fresh, well-maintained, and all filled up! Someone next to us had the steak plate which is right next to Cheeseburger Factory, and also part of the Liliha Bakery franchise. Her plate looked amazing and I may have to get that the next time I'm at the food court. Seating is at a premium as it was prime time lunchtime when we went but we found a counter space before our number was called! Parking would obviously be at the mall or if you are catching the bus. All in all, the burger combo meal for $16.95 was worth it!
When I arrive in Hawaii, I always eat a burger here before heading to the hotel ♡
Atmosphere: 3
Food: 4
Service: 3
If I could give it no stars I would...They are super over priced. The food is bland af. It's like they don't know what salt or pepper is..They are also ridiculously slow, It took them 30 minutes to make 2 burgers. There name is Cheeseburger Factory which I find laughable because there's only two on there menu. Save your money and eat somewhere else. Literally any fast food burger is better.
The bread they used is from Liliha Bakery, and old. When you order the shrimp burger, rest assured that the shrimps are 4 pieces (not 5. if you bring up the picture on the menu, there's clearly 5 but they want to say it's just a piece of pickle or a piece of onions.) Service: usually okay. I used to come here before watching an employee wipe her nose with the gloves she's supposed to wear to doing the burgers. When you ask for them to cut, they throw a knife in the brown bag and don't say anything, they would aggressively throw the brown bag and say, "here you go, thanks, bye" like??? what's there to rush about? there's no line under Cheeseburger Factory because it's connected to the Steak and Fish Company. Employee named He'alani, I hope you wash your hands thoroughly. I've watched you touch your face more than the other employees that work with you and have not seen you wipe it with hand sanitizer or wash with soap. To the cook: Do you really love your job?? We asked to see how a house steak looks like and you give us an attitude. Is this how you treat a customer that pays half of your check? HA! If you hate your job, get another job. Stop trying to be a hard ass just because you're the cook.
Located in the food court at Ala Moana Center. I was in the mood for a burger so I spotted this place. I got the cheeseburger combo. It tasted good. The staff was friendly and service was good. Overall a good burger place the burger was tasty they give a good amount of fries as well.
I think this is related company to Steak and Fish, same chef same associates. So upon ordering at Steak and Fish it takes some time to wait for orders.
Lunch at Ala Moana Center in Honolulu, Hawaii... Located at the Makai Food Court on the ground level (near the Poke & Box entrance) is The Cheeseburger Factory. My friends and I were having a discussion about the best burger in Honolulu... I went to check it out. Free parking is a plus! Great service by Michelle was wonderful - she took my order, ran the cash register, and even cooked at the grill! Amazing! I took my brown paper bag to my car to eat in privacy. The cheeseburger is a bit messy because of the Sriracha/mayonnaise sauce. I didn't like the patty - it was a bit gristley to me. I liked the toasted bun, grilled onions, fresh lettuce, and tomato. Maybe I should go back and get the avocado bacon burger or the shrimp burger. The cheeseburger wasn't a hit with me.
Restaurantji Recommends
Great place great team great location
i never been here befor the best place i ever been to the bugers tastso good
In the Ala Moana shopping center food court and craving burgers? Look no further! Cheeseburger factory will fulfill your cravings! The burgers are made to order and the cooks really put the time into preparing and cooking your burgers. They ran out of bacon when I went unfortunately but their cheeseburger is pretty good. They added grilled onions and it was very tasty. Their fries are okay. Just deep fried and put in a bag. Compliments the burger though. Overall, pretty good burgers. Price is a little up there compared to other burger restaurants but it is located in a tourist hot spot so that's probably why.
Decisions Decisions! Alot of places at The Makai Food court (Alamoana) ranging from mexican..hawaiian..chinese.. Italian..etc..... and then theres "The Cheese burger Factory" (Located closer to the Daimond head entrance to the food court) situated in a corner stall with three (soup & salad and Steak & Fish) different restaurants in one....(pic) The prices are fair for it being in a foodcourt..(pic menu)... I ordered a hamburger meal which consisted of a very tasty homemade looking beef patty with very fresh tomato..onions and lettuce... I passed on the sauces and mayo and it was still tasty and came with a very premium bun from Liliha bakery...(I observed closely and saw that it came right out of a Liliha bakery bag) and meal came with really good fries and a drink. ohh! and I also observed their kitchen counter area being very clean and clear from rubbish on the floor or anything . The staff was very attentive and appeared happy to be there..They all wore gloves and I noticed alot of wiping and disinfecting of counters while they awaited orders to be ready for pick up....(not a long wait at all). The food court seat areas was monitored by a few workers and they even directed you to open seats...we were lucky and entered not having to put our name on a waiting list..Because of the covid there was limited seating and a time limit of 1/2 hour. The same foodcourt workers dilligently wiped down every table and chair once the occupants departed. So yes there are alot of good choices in the Makai food court and "Cheese burger factory is one of them
If you don't want a burger from a major chain and something with a bit more attention and care, this would be a good alternative when in the mall's food court. They got good, classic burger with standard toppings that is made to order and not precooked or made.Not a beef kind of burger person, no worries. They got mahi mahi, shrimp, as well as chicken breast. However, surprisingly they don't offer a veggie burger. This is a meat lovers place for sure. You can also jazz up your burgers with bacon and/or avocado.Feeling guilty about ordering a burger, well there is salad options as well and with healthy choices and not just iceberg lettuce with a few carrot shavings on top. Need something more, well they also got soup and freshly made to order fries as well. Of course you can jazz up those fries and order the Volcano fries which are basically covered and smothered yumminess.