“Went to the drive thru, placed my order. It took a while before I got to the window. When I got my order I realized one of my drinks wasn’t what I ordered. The girl at the window. told me everything is in the bag including taco sauce. I guess you don’t have a choice of taco sauce you desire? Over all service could have been better.
Food was consistent as other locations. The parking lot has only one entrance and exit. You have to turn around in order to exit. It’s a little difficult if the lot is full. There’s also the cars lined up to use the drive thru.“
“TACO BELL!!! Big foodie here — I absolutely love Taco Bell. Honestly, there’s nothing to complain about when it comes to the menu — everything is fire and always hits the spot when I’m craving fast food.
That said, I do have to mention that at this location, I’ve had a few issues with the service. Some of the employees come off as either rude or hard to communicate with. I’m not trying to get anyone in trouble — I just hope maybe some retraining or extra support could help improve the customer service side.
Still love Taco Bell, and I’ll keep coming back — just hoping for a better overall vibe from the team next time.“
“The food is still decent. Considering its a TacoBell. But the SERVICE IS THERE. I always have a great conversation/chit-chat from the staff and always friendly. I show up sporadically a few times a month and it brings me joy. If they haven't gotten their machine fixed. Please fix it. It botheres constomers and makes the staff unable to hear through the window. 7/8.“
“After having bad experiences at many other Taco Bell restaurants, I was really happy with this order. Food was perfect, nothing forgotten, all my adjustments were correct, and it tastes great. Despite the fact I came in 30mins before closing, the staff put in the effort to get my order correct and make it well and I appreciate that. The only note I have is the exterior has been renovated, I was hoping it still had the retro vibe, but the new renovations look clean.“
“My wife and I visited Honolulu for the third time, and on all three occasions, we ate often at Taco Bell in the Kahala Mall. We love the burritos and soft tacos. The staff was always very friendly and helpful, even speaking to me in Spanish when they discovered that was my language. They always made us feel welcome. Kudos to them.“
“This location is directly adjacent to the Hawai'i Kai Straub Benioff Medical Clinic and shares the Center parking lot. Although I've never dined in, the outside looks like your typical Oahu Taco Bell and through the windows, the tables appear to have the typical franchise bench seating. The employees are friendly and my order is always correct here“
“Grateful for Ryan best drive through cashier there was definitely lots of employees here working hard with a great attitude Ryan was working drive-thru and definitely giving 100% Taco Bell always tastes the same but the employees make the difference Mahalo I am never leaving Paradise so many loving people on the island“