Subway in Kailua Kona

“Giving 5 stars because of Dan. He was the only one working in the evening. It was super busy and we didn’t mind the wait as it seemed there was a lot to do besides taking walk-in orders like ours (cleaning, restocking, filling mobile orders, etc)…he handled it all graciously with a smile and made our sandwiches excellent, even though we could clearly see there should have been at least one more person scheduled to work that shift. Thank you Dan for always providing the best sandwiches and customer service no matter what!“

“Great experience! Friendly workers and good food. Nice and clean eating areas.unfortunately I joined the rewards program and the employee told me to claim the sandwich I just purchased. I found the form and filled it out. Customer service said I wasn’t eligible because they couldn’t verify the information. I used the receipt I had and even asked the counter girl to help me identify the right transaction number. Very disappointed. I guess I can always find another sandwich shop to go to. I downgraded the service score to reflect poor customer service.“

“I'm giving this store 5 stars, even though it's been close to 20 years since I stepped foot inside. It was 5 stars back then... back when I was the manager, back in its first year or two of opening, back when I ran it with myself & 1 other employee at times 7 days a week 9am-9pm, no matter what. All these low star reviews make me a bit sad, but that's what happens I guess, when nobody cares. I still work for subway, but on the mainland, & the inspectors have told us our store is one of the cleanest they've seen in the state. I take pride in my work, & it shows. Good luck to the rest.“

“This is a regular lunch spot for me, a couple times a week. Bad enough the staff knows my usual order. Food? It is a Subway, exactly as you expect. Keep in mind that Hawaiian stores may not offer all the deals you are familiar with on the mainland, just too expensive here. Supply issues mean they are sometimes out of particular ingedients. This store has a pretty good staff, friendly and competent, putting the meals together quickly to keep the line reasonable. Can get quite busy at lunch, recommend using the app to order ahead.“