Ordered one of their featured seasonal smoothies over the app, came to the store to get it and they didn't have it. I was asked if I wanted to get something else or refund it. I opted to refund. A few days go by and I see that the charge posted to my bank and I was not refunded. I go back to the store to ask why this was the case. The lady at the counter acted flustered, then messaged someone on her phone and then just told me there was "nothing they could do" because *I* waited too long to come back as if it's somehow my fault. I told her about the one I originally wanted. They still didn't have it. So I ended up basically being forced to get a smoothie I didn't even want. Don't ever go here.
Service: 1
Lei
My favorite place to grab a nice cold drink. People are friendly.
Atmosphere: 5
Food: 5
Service: 5
Autumn
Krystyn K . Very rude customer service, very rude to her coworkers as well. Not a good atmosphere as soon I walked up to the counter hearing her talking badly about her coworkers to other customers and rolling her eyes as I ordered at the counter
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Loaded Hawaiian Acai Bowl
Sandra Muraki
Sunday around 12:30pm kanehoe location.Husband wanted Acai bowl. 3 girls working didn't seemed bothered by all the folks waiting. There was ZERO sense of urgengcy. Folks were shaking their heads at how slow girls were. First time & last time at Jamba kanehoe!
Atmosphere: 1
Food: 3
Service: 1
Brian Jones
Not in the habit of writing bad reviews but this one has to be shared. I often go Jamba Juice to order the go pack of 10 drinks to give to friends. Well, usually I do call or order online but after trying to call their location three times, no one answered. No message capability at all. That should have been the first indication no one wants to do their job here. In any case, I show up and ask to have the 10 pack order. The girl was so adamant that the order has to be made 2 hours in advance that she refused to sell me it. So, I suggested I buy 10 drinks instead, she again, said no. Refusing me service. No one else was in the shop, so naturally I was thrown off. I'd maybe understand if they were busy, but still... I've walked into many other locations to order the 10 pack and no one ever really cares. So I said, are you refusing me service because of the policy or something else? She only said she worked there for 3 years and it's policy to only give the juice boxes out with a minimum two hour notice. She went in the back and talked to the manager, they approved it, but when she went to charge me it was $90. Not cool. That's when I had enough. refusing to do your job, charging customers wrong, telling me to file a complaint, so, I did. I wanted nothing more than to just order, pay for the juice and be on my way. But the employee wanted to pick a fight instead. If you happen to come across a Desyre there, don't expect good service, if you get any service at all. Following corporate policy is one thing, I get it. But up charging someone double because they ordered more than one drink? Making you actually work. Not ok at all.
Service: 1
Clay
Went to the jamba juice in Aiea and it was delicious, lots of flavor. Went to this one got two different smoothies within the same week and both tasted really watered down. Honestly tasted like an ice smoothie. Wont be going to this location again.
Kevin Swofford
I like the people that work there most days, but tonight (I assume the manager) and one of her coworkers knew I was picking up an order, but were very involved with a conversation with their personal lives. They were more involved with their personal dating lives (or lack there of) than their jobs.If I was their manager, I would have fired them both on the spot. I have encountered so many people there that cared, those 2 are bringing that location down. Had I known they were working, I would have not ordered from them, just because of their narcissism.
Atmosphere: 4
Food: 5
Service: 1
Heather J
Selection is as expected and they are fast enough. Could be cleaner. Notice a full trash next to what is an empty food display. store looked shabby and in need of a good wipe down. You can see a dirty spoon on the ground. floor was dirty throughout
Charlys Ramos
One of the worst atmospheres I've been to for Jamba Juice. They are very quick making the orders... none of the workers were upbeat or smiling; seemed like she didn't want to be there. We ordered 3 items and she didn't repeat the order back to us like every other jamba I've been to, we only got 2 items. Had to stand back in the line to order the item again. She said sorry but didn't seem real or like she meant it. won't be going back to this location
Lou F
I generally do like Jambas, but I was definitely disappointed after tasting my order. Here we go, story time folks. Today, I ordered an Apple green smoothie with 2 other drinks on the online app. When I got the confirmation saying it was supposed to be done. Went in and the drinks were not even made. I asked for my order and was told they didn't know about the order online. There was only one guy working the register and blending drinks. The other 2 workers were playing around talking story in the back. On break? who knows...While there was a long line for mobile app orders that they claimed they didn't know about. Took an extra 15 minutes on top of the 20 minutes after making the order through the app. Altogether 35 minutes to get my order. Results? 2 of them were watery and my Apple green smoothie had ginger put in there. When there is not supposed to have any ginger in it in the first place. What if I had an allergy? Not sure if they got it mixed up with a different order. But I sure didn't ask for ginger. Felt bad for the guy having to work with such lazy okole people who can't get it together and do their part and help without being asked. Despite any grudges they may or may not carry. Talk about no class and a low standard of work ethics.
I gave it 2 stars because out of 3 people working only the male was making drinks and doing the register during the 5:33 pm shift. The 2 ladies kept demaing that he does more task on top of the things he was already trying to accomplish. The lady spraying the floor was rude and super loud on her degrading comments to the gentleman doing all the task. The lack of leadership in this place is crazy and honestly the shop needs to be cleaned, I'm sure once everyone orders complete the 2 ladies will make the guy do all the work. all I can say is treat people better and don't be a horrible leader.
Alohi Mawae
If you want long waits and rude workers this is the Jamba they’ll have you waiting for up to 20 mins for one smoothie I feel like the workers there don’t care about customer service 1/10
PATRICK AYERS JR
Xmas shopping.We went for smoothies yesterday 2/09/20.. Terrible drink maker. Not a full cup. Even the 2 orders prior to ours. Drinks are normally full to the lid.6/17/22 Slow service and not a full cup maybe 1 inch short of being full.
Joell Santiago
Waited 15mins for our 4 drinks. Got our drinks, 2 of them weren't even close to what we ordered (We ordered Razzmatazz and Banana Berry. But received White Gummi and Apples n' Greens?) I hadn't touched it or removed it from the drink holder so I asked the drink maker if she could correct it. The guy at the register who took our order immediately responded "thats what you ordered" as he was taking another customers order. I'm giving 3 stars because the drink maker responded with an apology and quickly began making our correct drinks. That wait was less than 5 minutes.
Kathy Rellamas
So good so refreshing.Perfect for just driving around in paradise....
Ordered one of their featured seasonal smoothies over the app, came to the store to get it and they didn't have it. I was asked if I wanted to get something else or refund it. I opted to refund. A few days go by and I see that the charge posted to my bank and I was not refunded. I go back to the store to ask why this was the case. The lady at the counter acted flustered, then messaged someone on her phone and then just told me there was "nothing they could do" because *I* waited too long to come back as if it's somehow my fault. I told her about the one I originally wanted. They still didn't have it. So I ended up basically being forced to get a smoothie I didn't even want. Don't ever go here.
Service: 1
My favorite place to grab a nice cold drink. People are friendly.
Atmosphere: 5
Food: 5
Service: 5
Krystyn K . Very rude customer service, very rude to her coworkers as well. Not a good atmosphere as soon I walked up to the counter hearing her talking badly about her coworkers to other customers and rolling her eyes as I ordered at the counter
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Loaded Hawaiian Acai Bowl
Sunday around 12:30pm kanehoe location.Husband wanted Acai bowl. 3 girls working didn't seemed bothered by all the folks waiting. There was ZERO sense of urgengcy. Folks were shaking their heads at how slow girls were. First time & last time at Jamba kanehoe!
Atmosphere: 1
Food: 3
Service: 1
Not in the habit of writing bad reviews but this one has to be shared. I often go Jamba Juice to order the go pack of 10 drinks to give to friends. Well, usually I do call or order online but after trying to call their location three times, no one answered. No message capability at all. That should have been the first indication no one wants to do their job here. In any case, I show up and ask to have the 10 pack order. The girl was so adamant that the order has to be made 2 hours in advance that she refused to sell me it. So, I suggested I buy 10 drinks instead, she again, said no. Refusing me service. No one else was in the shop, so naturally I was thrown off. I'd maybe understand if they were busy, but still... I've walked into many other locations to order the 10 pack and no one ever really cares. So I said, are you refusing me service because of the policy or something else? She only said she worked there for 3 years and it's policy to only give the juice boxes out with a minimum two hour notice. She went in the back and talked to the manager, they approved it, but when she went to charge me it was $90. Not cool. That's when I had enough. refusing to do your job, charging customers wrong, telling me to file a complaint, so, I did. I wanted nothing more than to just order, pay for the juice and be on my way. But the employee wanted to pick a fight instead. If you happen to come across a Desyre there, don't expect good service, if you get any service at all. Following corporate policy is one thing, I get it. But up charging someone double because they ordered more than one drink? Making you actually work. Not ok at all.
Service: 1
Went to the jamba juice in Aiea and it was delicious, lots of flavor. Went to this one got two different smoothies within the same week and both tasted really watered down. Honestly tasted like an ice smoothie. Wont be going to this location again.
I like the people that work there most days, but tonight (I assume the manager) and one of her coworkers knew I was picking up an order, but were very involved with a conversation with their personal lives. They were more involved with their personal dating lives (or lack there of) than their jobs.If I was their manager, I would have fired them both on the spot. I have encountered so many people there that cared, those 2 are bringing that location down. Had I known they were working, I would have not ordered from them, just because of their narcissism.
Atmosphere: 4
Food: 5
Service: 1
Selection is as expected and they are fast enough. Could be cleaner. Notice a full trash next to what is an empty food display. store looked shabby and in need of a good wipe down. You can see a dirty spoon on the ground. floor was dirty throughout
One of the worst atmospheres I've been to for Jamba Juice. They are very quick making the orders... none of the workers were upbeat or smiling; seemed like she didn't want to be there. We ordered 3 items and she didn't repeat the order back to us like every other jamba I've been to, we only got 2 items. Had to stand back in the line to order the item again. She said sorry but didn't seem real or like she meant it. won't be going back to this location
I generally do like Jambas, but I was definitely disappointed after tasting my order. Here we go, story time folks. Today, I ordered an Apple green smoothie with 2 other drinks on the online app. When I got the confirmation saying it was supposed to be done. Went in and the drinks were not even made. I asked for my order and was told they didn't know about the order online. There was only one guy working the register and blending drinks. The other 2 workers were playing around talking story in the back. On break? who knows...While there was a long line for mobile app orders that they claimed they didn't know about. Took an extra 15 minutes on top of the 20 minutes after making the order through the app. Altogether 35 minutes to get my order. Results? 2 of them were watery and my Apple green smoothie had ginger put in there. When there is not supposed to have any ginger in it in the first place. What if I had an allergy? Not sure if they got it mixed up with a different order. But I sure didn't ask for ginger. Felt bad for the guy having to work with such lazy okole people who can't get it together and do their part and help without being asked. Despite any grudges they may or may not carry. Talk about no class and a low standard of work ethics.
Restaurantji Recommends
I gave it 2 stars because out of 3 people working only the male was making drinks and doing the register during the 5:33 pm shift. The 2 ladies kept demaing that he does more task on top of the things he was already trying to accomplish. The lady spraying the floor was rude and super loud on her degrading comments to the gentleman doing all the task. The lack of leadership in this place is crazy and honestly the shop needs to be cleaned, I'm sure once everyone orders complete the 2 ladies will make the guy do all the work. all I can say is treat people better and don't be a horrible leader.
If you want long waits and rude workers this is the Jamba they’ll have you waiting for up to 20 mins for one smoothie I feel like the workers there don’t care about customer service 1/10
Xmas shopping.We went for smoothies yesterday 2/09/20.. Terrible drink maker. Not a full cup. Even the 2 orders prior to ours. Drinks are normally full to the lid.6/17/22 Slow service and not a full cup maybe 1 inch short of being full.
Waited 15mins for our 4 drinks. Got our drinks, 2 of them weren't even close to what we ordered (We ordered Razzmatazz and Banana Berry. But received White Gummi and Apples n' Greens?) I hadn't touched it or removed it from the drink holder so I asked the drink maker if she could correct it. The guy at the register who took our order immediately responded "thats what you ordered" as he was taking another customers order. I'm giving 3 stars because the drink maker responded with an apology and quickly began making our correct drinks. That wait was less than 5 minutes.
So good so refreshing.Perfect for just driving around in paradise....
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