KFC in Cedar Rapids

“I haven't even eaten my food yet but heres an example of empathy. Ordered two 5 piece tenders meals, got home, one only had 4 pieces. One tender isn't a huge deal but it's a big enough deal for KFC to charge an extra 2 dollars for it so yeah. I called and the guy who picked up could not be bothered about my one tender. I came back to get it and the woman at the window showed some empathy and responsibility. That turned this from an angry rant to a decent enough experience. If I wasn't tired from getting ready to move I would have had more to say to the guy. Either way alls well that ends well. And check your order before you leave.“

“Came in for a DoorDash order during dinner rush, they were out of the chicken that was wanted for the order, they promptly informed me they were out and to give the customer a call to figure out a substitution. The Gentleman at the front counter who was also multitasking orders helped me by taking to the customer on my phone figuring out what would suit her best accommodating pricing with her meal she did purchase and Cornelius(I remember it started with a C but I forgot already lol) just very happy with how all the staff was handling their kitchen in a time of rush and potential stress but their resiliency was phenomenal and they deserve around of applause, steak dinner and a drink! Haven’t seen a team like that in a while!!!“