Cool Basil Clive
$ • Thai, Sushi Bars, Chinese
Hours:
1250 86th St, Clive
(515) 225-8111
About Cool Basil Clive
Customers' Favorites
Cool Basil Clive Reviews
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Cool Basil has been a long time favorite of my wife and I. We hadn’t been there in a while when we stopped in for lunch today. The atmosphere was noticeably different. They were playing a funky smooth jazz music where every song sounded the same. I liked the previous light/classic rock mix much better. The staff seems to have completely changed since we were last in. We didn’t recognize anyone, whereas we were on a first name basis with much of the previous staff. The...read full review
Had a great dinner, super nice with the kids and a good waitress!
haven't been here in 4-5 years, that was when I ordered beef n broccoli, the beef was very tough, so I stopped going there until today, sooo I said let me try them again, ordered General taos chicken it was tasting pretty good until I got half way through it, it suddenly had a bad after taste like beach, only thing I could of was when they cleaned the kitchen work area they didn't rinse the counter area well and put chicken on top of it
Menu
Hours
| Monday | 11AM - 9PM |
| Tuesday | 11AM - 9PM |
| Wednesday | 11AM - 9PM |
| Thursday | 11AM - 9PM |
| Friday | 11AM - 10PM |
| Saturday | 11AM - 10PM |
| Sunday | 12 - 9PM |
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Cool Basil Clive is a restaurant that offers a variety of delicious food, with many customers returning over the years. The menu features dishes like sushi, including the orange dragon sushi roll, which is flavorful despite some sauce being spicy. The food is generally solid and enjoyable, making it a popular choice for dine-in and delivery orders. Customers often appreciate the attentive service, especially when staff go above and beyond, such as personally delivering missing items or celebrating special occasions like birthdays with free desserts and singing.
However, recent visits have revealed some decline in the overall experience. Some chairs are wobbly, and there have been issues with cleanliness, such as dirty tables. Customer service has also faced challenges, with instances of rude or inattentive staff, incorrect orders, and poor handling of mistakes. One reviewer described an unpleasant experience with a server who was impatient, rude, and unprofessional, even commenting loudly about a tip. Another noted the smell near the bathroom was overpowering, and staff attempted to mask it with air freshener, which was unpleasant.
Despite these issues, the restaurant maintains a reputation for good food and excellent service when staff are attentive and responsive. The staff’s willingness to correct mistakes and celebrate special moments demonstrates a caring attitude, although consistency in service quality appears to fluctuate. Overall, Cool Basil Clive remains a favored spot for many, balancing tasty meals with moments of service excellence and occasional service shortcomings.