Amazing fresh great food! Great Iowa ambiance and the service is always friendly. I would 10/10 recommend stopping in for soup salad or the amazing deluxe grilled cheese
Paige Levich
The salad I ordered was decent enough, however I ordered - and was charged for - adding chicken, and received a salad with no chicken. The lettuce looked a little old/browning but was good besides that. Just not worth the $14 I spent.
Atmosphere: 3
Food: 2
Service: 2
Something S.
This place has officially lost my business. I live in DSM but am in IC a lot. I get the same salad every time I am in IC because I love it and can't get it anywhere else. I've even tried to remake it myself. They mess my order up Every. Single. Time. And I still didn't stop going even after this started. I add chicken and avocado every time and they forget to add it probably 8/10 times that I go. The other times they don't put dressing on the salad, give me the wrong size or one time the salad literally just had lettuce in it. How do you mess that up?!??!? I just went and got it again and paid $15 for a LARGE and they gave me a side salad. The receipt is correct as well as all the other food in my bag so I'm not sure who made the salad if they're blind or what and can't read the receipt printed for them. I loved this place so much but am done going. If you go make sure you get all the food out of your bag before you leave and make sure it's right. And carry your own silverware because they always forget to add it to the bag if you need it lmao. 0/10
A Behounek
My wife and I dined in for lunch. We had were served a cold melt sandwich, a salad with chicken added (missing the chicken). It was a long wait and expensive. Employees were responsive and kind. However, wont be back.
Atmosphere: 3
Food: 2
Service: 4
neonpines
Food is good when it’s made right, but every time I come here it seems like my order is wrong.
Atmosphere: 4
Food: 3
Service: 2
Kyshawn Kelly
Someone said they really wanna like this place and I feels them. Like… why am I waiting 30 min for half a sandwich while witnessing two other orders be prepared right in front of me for people who are not even in the store?! Make it make sense for me. Will not be in a hurry to return at all. Talk to ur staff.
Kyle Kennedy
I’ve waited 45 minutes for this 12$ to-go sandwich.
Atmosphere: 3
Food: 2
Service: 1
Ann C
Terrible service. The waits are long and the products inconsistent. My chicken salad had no chicken. My friend had to go next door to Java House to wait in a separate line to order tea.
Zuko Chowdhury
I love their southwestern melt - it’s excellent. But the management and people are a disaster! I’m not sure how they get away with it. I guess being the only “hip coffee shop” in a small city like Iowa City positions them profitably - but they are careless with orders and lack complete accountability. They systematically keep mistakes with the orders (not caring about the additions/deletions that I make to my order), skipping whole items that I order, giving me random items instead… I kept my peace because what I got was edible and the ordeal of correcting my order or getting refund never seemed to be worth it…Today morning however, I kept on ordering on Doordash and the drivers kept on saying that my order was not ready, was cancelled, or some weird non-sense. When I call, a confident lady tells me a different story - that no driver was there to pick up the order! This kept on happening over and over again over a 2hr period! I guess something snapped in me and I just wanted to get my sandwich!The folks working there, seriously need training on how to operate a business. They are incompetent, unprofessional - possibly they need to go back to high school and complete their GEDs or something because I don’t understand how else people can work at this place. The management needs to go and really work somewhere to see how such businesses should truly operate.They give Iowa City a horrible reputation for allowing such businesses to operate and possibly even be successful.
Jolie Brown
I doordashed a breakfast sandwich on a bagel and got it on a biscuit. I also ordered tomato soup and got a completely different soup. This has happened multiple times when I order delivery and 50% of the time I receive the wrong items it’s like a gamble. I’m not sure if this means they are out of the item (in which they should have the delivery driver call me) or if they simply gave me the wrong item but it is extremely frustrating.
Got a build your own salad. None of my vegetables tasted fresh. Romaine was almost mushy in my mouth. Apples were brown.
Katie G
Heirloom used to be a lot better but it’s definitely slipping. I ordered a chicken Caesar salad and was really disappointed to see only a couple pieces of chicken, spoiled lettuce (like actually brown), and a dressing that didn’t resemble or taste like Caesar dressing at all. I ended up having a few bites and throwing it away which sucked because the half salad was $9.
Olive M.
So disappointing. My soup is watered down and luke warm at best. I used to love Heirloom but it's gone downhill in the last 2 years and since their remodel, their food and service is terrible. I continue to return in hopes they will get better but it never does
Nora Holman
I've never written a review but I'm hoping the owner sees this. I've been eating here since they opened over 10 years ago and the quality has continuously gone down hill over the last couple years. Without fail, modifications are ignored. I'm sick of paying for avocado I don't get and for salad bowls to be 2/3 full when I'm paying $12 or more. I'm hoping the new reno will help solve some of these issues but time will tell. I work downtown and it's hard to find a large healthy salad for lunch with a variety of options, so maybe they're resting on the monopoly they have on the current lunch market downtown, idk. I would like to keep coming here and supporting local, but the last dozen times I've gone, something always goes wrong. I would recommend not using the online ordering as the employees usually ignore any mods you make.
Madonna W.
My friend did an order on line, it was ready as promised and the salads were delicious!
Amazing fresh great food! Great Iowa ambiance and the service is always friendly. I would 10/10 recommend stopping in for soup salad or the amazing deluxe grilled cheese
The salad I ordered was decent enough, however I ordered - and was charged for - adding chicken, and received a salad with no chicken. The lettuce looked a little old/browning but was good besides that. Just not worth the $14 I spent.
Atmosphere: 3
Food: 2
Service: 2
This place has officially lost my business. I live in DSM but am in IC a lot. I get the same salad every time I am in IC because I love it and can't get it anywhere else. I've even tried to remake it myself. They mess my order up Every. Single. Time. And I still didn't stop going even after this started. I add chicken and avocado every time and they forget to add it probably 8/10 times that I go. The other times they don't put dressing on the salad, give me the wrong size or one time the salad literally just had lettuce in it. How do you mess that up?!??!? I just went and got it again and paid $15 for a LARGE and they gave me a side salad. The receipt is correct as well as all the other food in my bag so I'm not sure who made the salad if they're blind or what and can't read the receipt printed for them. I loved this place so much but am done going. If you go make sure you get all the food out of your bag before you leave and make sure it's right. And carry your own silverware because they always forget to add it to the bag if you need it lmao. 0/10
My wife and I dined in for lunch. We had were served a cold melt sandwich, a salad with chicken added (missing the chicken). It was a long wait and expensive. Employees were responsive and kind. However, wont be back.
Atmosphere: 3
Food: 2
Service: 4
Food is good when it’s made right, but every time I come here it seems like my order is wrong.
Atmosphere: 4
Food: 3
Service: 2
Someone said they really wanna like this place and I feels them. Like… why am I waiting 30 min for half a sandwich while witnessing two other orders be prepared right in front of me for people who are not even in the store?! Make it make sense for me. Will not be in a hurry to return at all. Talk to ur staff.
I’ve waited 45 minutes for this 12$ to-go sandwich.
Atmosphere: 3
Food: 2
Service: 1
Terrible service. The waits are long and the products inconsistent. My chicken salad had no chicken. My friend had to go next door to Java House to wait in a separate line to order tea.
I love their southwestern melt - it’s excellent. But the management and people are a disaster! I’m not sure how they get away with it. I guess being the only “hip coffee shop” in a small city like Iowa City positions them profitably - but they are careless with orders and lack complete accountability. They systematically keep mistakes with the orders (not caring about the additions/deletions that I make to my order), skipping whole items that I order, giving me random items instead… I kept my peace because what I got was edible and the ordeal of correcting my order or getting refund never seemed to be worth it…Today morning however, I kept on ordering on Doordash and the drivers kept on saying that my order was not ready, was cancelled, or some weird non-sense. When I call, a confident lady tells me a different story - that no driver was there to pick up the order! This kept on happening over and over again over a 2hr period! I guess something snapped in me and I just wanted to get my sandwich!The folks working there, seriously need training on how to operate a business. They are incompetent, unprofessional - possibly they need to go back to high school and complete their GEDs or something because I don’t understand how else people can work at this place. The management needs to go and really work somewhere to see how such businesses should truly operate.They give Iowa City a horrible reputation for allowing such businesses to operate and possibly even be successful.
I doordashed a breakfast sandwich on a bagel and got it on a biscuit. I also ordered tomato soup and got a completely different soup. This has happened multiple times when I order delivery and 50% of the time I receive the wrong items it’s like a gamble. I’m not sure if this means they are out of the item (in which they should have the delivery driver call me) or if they simply gave me the wrong item but it is extremely frustrating.
Restaurantji Recommends
Got a build your own salad. None of my vegetables tasted fresh. Romaine was almost mushy in my mouth. Apples were brown.
Heirloom used to be a lot better but it’s definitely slipping. I ordered a chicken Caesar salad and was really disappointed to see only a couple pieces of chicken, spoiled lettuce (like actually brown), and a dressing that didn’t resemble or taste like Caesar dressing at all. I ended up having a few bites and throwing it away which sucked because the half salad was $9.
So disappointing. My soup is watered down and luke warm at best. I used to love Heirloom but it's gone downhill in the last 2 years and since their remodel, their food and service is terrible. I continue to return in hopes they will get better but it never does
I've never written a review but I'm hoping the owner sees this. I've been eating here since they opened over 10 years ago and the quality has continuously gone down hill over the last couple years. Without fail, modifications are ignored. I'm sick of paying for avocado I don't get and for salad bowls to be 2/3 full when I'm paying $12 or more. I'm hoping the new reno will help solve some of these issues but time will tell. I work downtown and it's hard to find a large healthy salad for lunch with a variety of options, so maybe they're resting on the monopoly they have on the current lunch market downtown, idk. I would like to keep coming here and supporting local, but the last dozen times I've gone, something always goes wrong. I would recommend not using the online ordering as the employees usually ignore any mods you make.
My friend did an order on line, it was ready as promised and the salads were delicious!