Jimmy John's
$ • Sandwich Shops, Fast Food
Hours:
5950 NW 86th St Unit 102, Johnston
(515) 331-6534
About Jimmy John's
Jimmy John's Reviews
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Poor customer service and sloppy sandwiches. Shame.
I placed an online order on Saturday for $25+. I opted to order even though we live less than a mile from the store as I didn't want to wrangle children into car seats.
After waiting almost 30 minutes, I called and inquired about the order. I was told that the driver was on his way. Ten minutes later he arrived. My order stated for all sandwiches to be cut in half, napkins to be included and peppers on one of the sandwiches. None of this was correct. I called back to...read full review
ETA - ended up being 34 minutes from the time I placed my order until I received it. And that was after waiting at least 5-7 minutes in line before ordering.
Horrible service!!!! Been in line for 20+ minutes at the drive through. Finally get to the window and they tell us THEN that the are out of bread. ����. I have missed my daughter's ENTIRE lunch period on her last day of school, because they couldn't tell me that before I ordered. Still no estimate on...read full review
Ratings
Menu
Hours
| Monday | 10:30AM - 9PM |
| Tuesday | 10:30AM - 9PM |
| Wednesday | 10:30AM - 9PM |
| Thursday | 10:30AM - 9PM |
| Friday | 10:30AM - 9PM |
| Saturday | 10:30AM - 9PM |
| Sunday | 10:30AM - 9PM |
People in Johnston Also Viewed
Jimmy John's, a popular sandwich shop, has received mixed reviews from its customers. While some praise the kindness and efficiency of the staff, others have encountered issues with inconsistent sandwich preparation and the behavior of certain employees.
One customer had a positive experience, where the staff promptly corrected an order mistake and provided a correct sandwich after forgetting the hummus with chips. Another customer noted that Bex’s welcomed them in warmly even when the shop was closing due to no more bread, suggesting a wrap and creating food for the customer's daughter, which was a memorable experience.
However, there have been reports of issues as well. One customer found that the drive-thru speaker was super quiet and noticed wasps swarming around it. While waiting for a sandwich, the drive-thru staff member giggled and left the drink sitting without handing it over immediately, which was seen as unprofessional. The drink also had only a few pieces of ice, which raised questions about the staff's attention to detail.
Additionally, a customer expressed frustration with the inconsistency in their sandwich orders, noting that their slim 5 had no salami. Although it was not the ideal situation, the staff worked to resolve the issue and demonstrated professionalism.
Overall, the reviews highlight the need for Jimmy John's to maintain a consistent level of service and ensure a welcoming environment for all customers while also paying attention to the details of their orders.