Long John Silver's | A&W
$ • Fast Food, Seafood
Hours:
7421 Douglas Ave, Urbandale
(515) 276-6222
About Long John Silver's
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Long John Silver's Reviews
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Got here at 6 pm put in our order then they got busy so shut the store down for 40 minutes. Food way over cooked. this is on a Saturday night.
SO FRUSTRATING!
Drive-thru is the only option. Ok, fine. We get home and find our order was incomplete. Drive back and explained the issue. Young guy, who was practically non-verbal, gave no apologies. Not for the order being incorrect, or the inconvenience of having to drive back. He hands us another box. We get home and discover that they messed up this, too! Multiple trips, $37 for 2 dinners that aren’t correct, and this kind of incompetence?! We won’t be back!
Straight up done with this location.
I’d left a Yelp review on sub par food a while back and i I hadn’t been back until this past Tuesday.
I ordered online. The system told me my pick up time was 540 PM. I arrived early and sat in the lot. At about 539 PM I walked up and tried the door. It was locked. I pulled around to the drive through and a female voice came on and said they were closed. I said I'd placed an online order and I was here at my scheduled...read full review
Ratings
Menu
Hours
| Monday | 10AM - 8PM |
| Tuesday | 10AM - 8PM |
| Wednesday | 10AM - 8PM |
| Thursday | 10AM - 8PM |
| Friday | 10AM - 8PM |
| Saturday | 10AM - 8PM |
| Sunday | 10AM - 8PM |
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Long John Silver's | A&W offers a mixed dining experience. Some customers found the shrimp small and the fries below average, while others enjoyed the delicious chicken planks and root beer. The service received mixed reviews; some mentioned excellent customer service, while others reported inaccuracies with their orders. Prices were considered relatively high for the overall experience. The restaurant's cleanliness and convenient hours for dining in were noted as positive aspects, although there were complaints about unpleasant odors inside, including a strong urine smell from the bathroom.
Some recent diners experienced issues with their meals, citing overcooked fish and hard cheese curds, while others found the food served hot and crisp, with flaky fish and perfectly cooked shrimp. However, the parking lot was described as needing repairs, and long wait times were a common concern, even for customers who were among the first in line. Despite these mixed experiences, the restaurant continues to draw customers, though some have expressed reluctance to return due to these ongoing issues.