Starbucks in Urbandale

“Typical Starbucks. Not a fan but had gift cards to use and needed a caffeine jolt whilst traversing the tedious stretch of traffic known as I-80. Ordered plain old coffee and it was served lukewarm. Ugh. Tasted like it had sat for hours. The staff did kindly take it back and brewed fresh. This detour took about 15 minutes from standing in line to order to drinkable coffee in hand. Meanwhile, the fancy pants coffee and tea beverages were efficiently served.Lesson learned: Starbucks excels in designer drinks, but it is not worth the time (or money - $3.25 (gasp))for a basic cup of coffee for purists such as myself.Staff helpful for managing gift cards. Not a slam on the staff, it's my impression basic coffee gets short shrift from the chain compared to the multiple ingredient and step menu items.

Parking: This Starbucks is inside of a Target store. Parking can be crazy due to pedestrian traffic. I advise to park in the outskirts of the lot and pull through, walk a few extra steps to the store and save yourself some traffic grief. Your heart will thank you.“

“Giving 5 stars all the way across the board. Reason being because of a very difficult customer who was verbally abusive to both workers that didn’t deserve it. I have been coming here for the past 5 years and Aubrey has always been the smiling face for me and my son who enjoys coming in for starbucks from time to time. I believe the second worker was Sydney (im so sorry if i spelled your name incorrectly) but she is new and very kind at the register. Now about this morning both workers were being yelled at and belittled and both of them decided not to feed into this guys behavior. They were both continuing to do their job and being respectful as they could given the circumstances, because no offense i would be upset too if someone was yelling at me about how much of a “horrible” worker i am and i want to speak to your manager, while they are literally managing 5 different customers at once. Starbucks/Hyvee please give these girls a pat on the back from me.“

“I love this place more than life itself. The people there always ask how I am and it always feels genuine. Even if a mistake is made if they are informed then they will fix it right away. The cafe is always super clean and I always see someone cleaning when customers leave a mess (clean up your stuff!!!!) they always make sure they get orders out as fast as they can. Overall this place brings me joy and I am excited for when I get my morning cup of coffee! :)))“