Chicken · $
1 KFC
5102 Cleveland Boulevard, Caldwell
- Take-Out
- Delivery
- Drive-Through
Customers’ favorites
- Extra Crispy Fried Chicken
- 2 PC Breast & Wing Combo
- 8 Piece Family Fill Up
- Crispy Colonel Box
“John provided exceptional customer service, and we truly appreciated how patient, kind, and respectful he was throughout our visit. He created a welcoming atmosphere and was a major reason our experience was enjoyable. In fact, we would gladly return because of the service he provided. Unfortunately, we cannot say the same about the rest of the team. Several employees came across as unfriendly and dismissive, both toward us and other customers. Tables were left uncleaned, and staff seemed unwilling to complete basic responsibilities unless directed by a manager. Additionally, after John went on his break, we informed another employee that the root beer tasted off—almost fermented. The concern was acknowledged with a simple “okay,” but no action appeared to be taken. Instead, staff remained in the back socializing with coworkers. It gave the impression that customer concerns were not being taken seriously. John’s professionalism stood out significantly, and we hope his efforts are recognized. However, the lack of attentiveness and customer service from the rest of the team greatly impacted what could have been an excellent dining experience.”
