IHOP
181 Homer M Adams Pkwy, Alton
(618) 433-9940
Recent Reviews
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Cmon ihop do better
Atmosphere: 1
Food: 1
Service: 1
Service was awful. The lady sat us and said how do we want to split it group of 7. I told her she said it would just be easier to do one check. So we did that no big deal. At the end she kept telling us she was off the said oh ill go get your ticket so I started to get my card to which she waited for when I hadn't even seen how much then gets the receipt a d stands there staring as I fill out the information. When I out zero on the tip line she "ooofff" noise which i always leave a cash tip. Then kept coming by taking our plates when we were close to done or had a bite left.
Atmosphere: 3
Food: 1
Service: 1
Sad you doordash here and have to wait 45min
Atmosphere: 1
Service: 1
I would really love to give a higher rating but unfortunately it seems management and service has been steadily declining.
We came in for breakfast this Monday because Joe K’s (our usual breakfast spot) is closed in Monday. We noticed right away there was only one server running the whole restaurant. It wasn’t crazy busy but it ended up taking an hour just to get our food. Coffee wasn’t refilled and had to wait just for a second cup of coffee. Had to ask for silverware. And once the food showed up it was sub par. Overcooked chicken tinders and cool to the touch waffles. During our wait, at-least 3-4 tables got up and left out of frustration.
On top of this experience, the building is not being maintained with ceiling tiles missing, obvious roof leaks and a dirty bathroom.
Please consider doing some things to step up the experience especially on Monday and Tuesday when your going to be busy from Joe K’s being closed
-staff more then 1 server to cover for no-shows or call-ins. If its not busy you can cut a server earlier
-staff you kitchen! It should not take an hour for food
-use a notepad when taking orders (I’m happy you can remember some things but you did have to come back and ask me 10 minutes later which means you did not put my order in)
-Fix the issues with the building (leaking ceiling) This is a restaurant which should be up to code. I dont think that is.
-Doing some simple tweaks such as these could probably go a long way in helping you to be more successful and get even more business.
Atmosphere: 1
Food: 2
Service: 1
This is so disappointing... I was really looking forward to my take-out. Instead, I got home and received RAW EGGS with a mediocre breakfast
Food: 1
Waited an hour and a half no food! Had to find someone to take our order then find someone to get drinks. We waited over an hour no food no explanation nothing! There were a few different customers that just walked out tired of waiting.
The food came out cold and so did the coffee
Atmosphere: 1
Food: 1
Service: 1
We didn't even order our drinks. We sat down and the place was disgusting. There was food and silverware all over the floor and the upholstery on the seats was all ripped and disgusting. leftover food on the tables and they weren't wiped down properly either. Proper nightmare this place is and I hope the kitchen doesn't look like the dining room as well. Fastest I ever took my wife and got out of somewhere.
Atmosphere: 1
Service n food were fantastic! Would visit again!!!!
Atmosphere: 5
Food: 5
Service: 5
A big roach came flying out of the cushion in the restaurant behind my wife. I even told the lady who was serving us and she’s like ooh a roach and did nothing about it made friends. She probably made friends with it for all I know, but yeah, that’s pretty gross. I should’ve asked for my money back and left the place Because that’s not cool
Atmosphere: 1
Service: 5
Restaurantji Recommends
Would give no stars if I could! I don’t know who trained the server we had but they need to be! Never in my life have I had a server ask me to pay my tab while I am eating my food and trying to feed my child! I will never ever eat here again since new management it isn’t the same! I shouldn’t have to ask for more to drink when you can see my cup is empty. Also I asked three times for milk for my child that got a kids meal and she never once got it so my child had something to drink!
Atmosphere: 1
Food: 1
Service: 1
Rude service rushing us out
Every time I go to breakfast they are missing something
Atmosphere: 3
Food: 5
Service: 5
Gr8 food & service always.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Waffles
The food is great. Our waitress was really nice, but I noticed that they were turning people away at the door and my feeling would be if you had a manager that could hire more people, then you might have a chance of staying open. Just remember, you’re not the only game in town.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chocolate Chip Pancakes, Double Blueberry Pancakes
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