Cinnamon Roll: Tougher than beef jerky, 2/10 Old Fashioned Donuts: Amazing, 9/10 Maple Long John: Good flavor, tough texture, 6/10 Chocolate Long John: Decent flavor, tough texture, 5/10 Vanilla Long John: Same as before 5/10 Chocolate Bavarian Creme Filled Donut: Good amount of filling 7/10 Chocolate Cake Donut: Very generic store-bought flavor, 4/10 Vanilla Cake Donut: Same, very generic 4/10 Sugar Cookies: Super solid 8/10 I was attended to quickly and got out in under 5 minutes. 5.5/10
Kristyn F.
First time at Grove Street Bakery...and definitely not the last! Easily the best donuts and cinnamon rolls in town!! Great variety of items available and beyond delicious. Staff was super nice - great customer service. Thank you!
M Rosi
Edit: Thank you for the refund offer. My intention is to leave feedback that may help. I do not want a refund but thank you very much!I have been ordering from Grove Street Bakery for years, at least twice per year. Recently ordered a large order for Christmas. They had to adjust the time for pick up by 2 days later. This was all done online and by text. I would have preferred an phone call. All of the cookies were tasty, no problems there. What was disappointing were the $25.00 pecan pie and $9.00 coffee cake for Christmas morning. The coffee cake was tasty with tasty dough layers but had almost zero maple frosting on it and hardly any nuts. It was small as well, which would be ok had it had more substance to it. We had to put butter on it. I would have taken it back if I could have. It was embarrassing to serve. As to the pecan pie, it was the best pecan pie I have ever had, save my Aunts. That is an high compliment! The problem was the crust was over baked so was fairly hard, but the middle was so tasty I would purchase it again. I love supporting local business so I will continue to shop with Grove St Bakery but this go around was off. I never mind paying for quality.
Atmosphere: 5
Food: 3
Service: 5
Michael Dowd
Unfortunately, over the course of changing ownership, Grove Street Bakery is just another example of a business purchased because of the quality of brand that was built by previous owners, only to be ruined because of the desire of the newest owner to just make money and have ZERO interest in providing customer service or display any passion behind their product. Cost has gone through the roof and unfortunately quality and service are terrible. My family has been a customer since they opened and I have used them regularly for business purposes, as well. Following months of poor customer service upon visits, we recently received a call from them three days before we were to pick up our order, which we placed a month ago,to say they cannot fill a part of the order, we received no assistance in identifying replacement options. We called back the next day to identify the replacement items. We were then told no changes can be made. Since we were only changing due to their inability to fill the original order, we asked to speak to a manager. The individual said they were the manager and no changes would be made to accommodate the replacement of the four breakfast rolls. Never jump to conclusions as to why small local businesses go under. In a case like this one, I will not pay double the price for less quality and zero attempt to provide even minimal customer service. So sad that I can no longer support this local business and will not mourn their departure from the marketplace in the future due to their own inability to offer the bare minimum reciprocation of respect for their customers.
Atmosphere: 1
Food: 3
Service: 1
Michael Dowd
Unfortunately, over the course of changing ownership multiple times, Grove Street Bakery is just another example of a business purchased because of the quality of brand that was built by previous owners, only to be ruined because of the desire of the newest owner to just make money and have ZERO interest in providing customer service or display any passion behind their product. Cost has gone through the roof and unfortunately quality and service are terrible. My family has been a customer since they opened and I have used them regularly for business purposes, as well. Following months of poor customer service upon visits, we recently received a call from them three days before we were to pick up our order, which we placed a month ago,to say they cannot fill a part of the order, we received no assistance in identifying replacement options. We called back the next day to identify the replacement items. We were then told no changes can be made. Since we were only changing due to their inability to fill the original order, we asked to speak to a manager. The individual said they were the manager and no changes would be made to accommodate the replacement of the four breakfast rolls. Never jump to conclusions as to why small local businesses go under. In a case like this one, I will not pay double the price for less quality and zero attempt to provide even minimal customer service. So sad that I can no longer support this local business and will not mourn their departure from the marketplace in the future due to their own inability to offer the bare minimum reciprocation of respect for their customers.
Asjianey Wright
CUSTOMER SERVICE SUCKS!!!! Soooo rude I asked for a dozen cookies they didn’t ask what kind I wanted she gave me the exact same color cookie after being so rude and I told her which ones I wanted .. 4/10 everybody in there has something stuck up there a $ $
Greg Dempsey
Old fashions, excellent! Other stuff looked great. I'll be back.
Deja Torrens
They did my sons cookies for his birthday turned out great
Michael Regilio
Do you want the best donuts in Bloomington/Normal? Go here. Their other pastries, like cinnamon rolls, are amazing too. Oh, they even make amazing custom cakes!
robin chamberlain
This was the second time i got raw apple ? fritters from you. The second time i told them about the first time they were raw i got 2 more for free along with me buying 4 other doughnuts. I'm not happy as the price is high but usually worth it. But i don't know if i would try it for a 3rd time. Maybe you need to turn the oil tep down and fry them longer to cook throughout.
Why do all the people behind the counter look like they ate a bag of lemons?They are not friendly and make I out that I am an inconvenience It must be me. I will try my luck elsewhere
Jill D.
What can I say, their cinnamon rolls are wonderful but the staff is so wrong I don't know if I will ever go back. Rude, rude. And this has been 3 times in a row. No thank you!
L H
Probably the worst sugar cookie I have ever had. They left an after taste and were just nasty.
Michelle McConnell
First time to go specifically to get a donut on a Saturday !Friendly service and wonderful selection of iced long jobs - custard filled pastries and my fav - choc flavored butter cream long John.Worth supporting this locally owned bakery .Ps they have thumbprint cookies as well
Dustin S.
Really nice bakery, friendly, line outside the door so you know it's good. Giant cinnamon rolls that I did not eat but were calling my name. Got a few donuts and they were all great. Will def come back next time I'm in town. Would recommend.
Cinnamon Roll: Tougher than beef jerky, 2/10 Old Fashioned Donuts: Amazing, 9/10 Maple Long John: Good flavor, tough texture, 6/10 Chocolate Long John: Decent flavor, tough texture, 5/10 Vanilla Long John: Same as before 5/10 Chocolate Bavarian Creme Filled Donut: Good amount of filling 7/10 Chocolate Cake Donut: Very generic store-bought flavor, 4/10 Vanilla Cake Donut: Same, very generic 4/10 Sugar Cookies: Super solid 8/10 I was attended to quickly and got out in under 5 minutes. 5.5/10
First time at Grove Street Bakery...and definitely not the last! Easily the best donuts and cinnamon rolls in town!! Great variety of items available and beyond delicious. Staff was super nice - great customer service. Thank you!
Edit: Thank you for the refund offer. My intention is to leave feedback that may help. I do not want a refund but thank you very much!I have been ordering from Grove Street Bakery for years, at least twice per year. Recently ordered a large order for Christmas. They had to adjust the time for pick up by 2 days later. This was all done online and by text. I would have preferred an phone call. All of the cookies were tasty, no problems there. What was disappointing were the $25.00 pecan pie and $9.00 coffee cake for Christmas morning. The coffee cake was tasty with tasty dough layers but had almost zero maple frosting on it and hardly any nuts. It was small as well, which would be ok had it had more substance to it. We had to put butter on it. I would have taken it back if I could have. It was embarrassing to serve. As to the pecan pie, it was the best pecan pie I have ever had, save my Aunts. That is an high compliment! The problem was the crust was over baked so was fairly hard, but the middle was so tasty I would purchase it again. I love supporting local business so I will continue to shop with Grove St Bakery but this go around was off. I never mind paying for quality.
Atmosphere: 5
Food: 3
Service: 5
Unfortunately, over the course of changing ownership, Grove Street Bakery is just another example of a business purchased because of the quality of brand that was built by previous owners, only to be ruined because of the desire of the newest owner to just make money and have ZERO interest in providing customer service or display any passion behind their product. Cost has gone through the roof and unfortunately quality and service are terrible. My family has been a customer since they opened and I have used them regularly for business purposes, as well. Following months of poor customer service upon visits, we recently received a call from them three days before we were to pick up our order, which we placed a month ago,to say they cannot fill a part of the order, we received no assistance in identifying replacement options. We called back the next day to identify the replacement items. We were then told no changes can be made. Since we were only changing due to their inability to fill the original order, we asked to speak to a manager. The individual said they were the manager and no changes would be made to accommodate the replacement of the four breakfast rolls. Never jump to conclusions as to why small local businesses go under. In a case like this one, I will not pay double the price for less quality and zero attempt to provide even minimal customer service. So sad that I can no longer support this local business and will not mourn their departure from the marketplace in the future due to their own inability to offer the bare minimum reciprocation of respect for their customers.
Atmosphere: 1
Food: 3
Service: 1
Unfortunately, over the course of changing ownership multiple times, Grove Street Bakery is just another example of a business purchased because of the quality of brand that was built by previous owners, only to be ruined because of the desire of the newest owner to just make money and have ZERO interest in providing customer service or display any passion behind their product. Cost has gone through the roof and unfortunately quality and service are terrible. My family has been a customer since they opened and I have used them regularly for business purposes, as well. Following months of poor customer service upon visits, we recently received a call from them three days before we were to pick up our order, which we placed a month ago,to say they cannot fill a part of the order, we received no assistance in identifying replacement options. We called back the next day to identify the replacement items. We were then told no changes can be made. Since we were only changing due to their inability to fill the original order, we asked to speak to a manager. The individual said they were the manager and no changes would be made to accommodate the replacement of the four breakfast rolls. Never jump to conclusions as to why small local businesses go under. In a case like this one, I will not pay double the price for less quality and zero attempt to provide even minimal customer service. So sad that I can no longer support this local business and will not mourn their departure from the marketplace in the future due to their own inability to offer the bare minimum reciprocation of respect for their customers.
CUSTOMER SERVICE SUCKS!!!! Soooo rude I asked for a dozen cookies they didn’t ask what kind I wanted she gave me the exact same color cookie after being so rude and I told her which ones I wanted .. 4/10 everybody in there has something stuck up there a $ $
Old fashions, excellent! Other stuff looked great. I'll be back.
They did my sons cookies for his birthday turned out great
Do you want the best donuts in Bloomington/Normal? Go here. Their other pastries, like cinnamon rolls, are amazing too. Oh, they even make amazing custom cakes!
This was the second time i got raw apple ? fritters from you. The second time i told them about the first time they were raw i got 2 more for free along with me buying 4 other doughnuts. I'm not happy as the price is high but usually worth it. But i don't know if i would try it for a 3rd time. Maybe you need to turn the oil tep down and fry them longer to cook throughout.
Restaurantji Recommends
Why do all the people behind the counter look like they ate a bag of lemons?They are not friendly and make I out that I am an inconvenience It must be me. I will try my luck elsewhere
What can I say, their cinnamon rolls are wonderful but the staff is so wrong I don't know if I will ever go back. Rude, rude. And this has been 3 times in a row. No thank you!
Probably the worst sugar cookie I have ever had. They left an after taste and were just nasty.
First time to go specifically to get a donut on a Saturday !Friendly service and wonderful selection of iced long jobs - custard filled pastries and my fav - choc flavored butter cream long John.Worth supporting this locally owned bakery .Ps they have thumbprint cookies as well
Really nice bakery, friendly, line outside the door so you know it's good. Giant cinnamon rolls that I did not eat but were calling my name. Got a few donuts and they were all great. Will def come back next time I'm in town. Would recommend.