Starbucks Coffee Company
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Starbucks Reviews
76 ratings
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Since the new manager took over 6 months ago the wait times went from 2-5min to 15min plus. The staff are great but there seems to be a lot of chaos now.
The Matcha was amazing, the perfect amount of coconut milk. I got extra Matcha scoops and half protein in it, they blended everything so well & got my other right every time.
Definitely will keep coming
Definitely will keep coming
Several visits have resulted in 20-25 minutes in the drive-thru.
Hours
| Monday | 5AM - 9PM |
| Tuesday | 5AM - 9PM |
| Wednesday | 5AM - 9PM |
| Thursday | 5AM - 9PM |
| Friday | 5AM - 9PM |
| Saturday | 5AM - 9PM |
| Sunday | 5AM - 9PM |
Starbucks Coffee Company is a popular coffee shop that has received mixed reviews from customers. The location on 14th Street in Chicago Heights is praised for its great customer service, with employees like Dan described as upbeat, energetic, friendly, and personable. Customers appreciate the attentive staff and the option to have their coffee served in a mug.
However, some customers have had frustrating experiences, such as long wait times for mobile orders and incorrect orders. The quality of service seems to vary depending on the day and time. One customer noted that the employees at the new Chicago Heights locations may not yet realize the importance of providing good service for the business to succeed.
Overall, Starbucks Coffee Company in Chicago Heights offers a mix of positive and negative experiences. The standout employee service can make for a great experience, but inconsistencies in order accuracy and preparation times have left some customers dissatisfied.