The location and the surroundings look a bit gloomy
Atmosphere: 4
Food: 5
Service: 5
Hannah Traud
Last 5 times I’ve put in a mobile order the order has been completely wrong and they refuse to fix it.
Atmosphere: 3
Food: 3
Service: 1
Asia Snyder
The drink was wrong and the worker argued with me that is was right! She put the wrong label on my coffee and rung me up for the wrong thing gave me decaf which is not what I asked for and proceeded to lie, very rude and unprofessional! The coffee did nothing for me I won’t be back and don’t recommend.
Atmosphere: 1
Food: 3
Service: 1
Kaitlyn G.
rude cashier who didn't listen to my order correctly even tho i told her and checked with her that she got it right she got ann yelled at me when i asked her to repeat something. she made my drink wrong so i told them and she began to argue with me as if i didn't ask for coconut milk 3 times then proceeded to give me a completely wrong drink then say "this is the last time i check you" like who says that or treats a PAYING customer like that?
Shun Connor
The young lady taking my order was polite, the other woman who seemed to be training her however was very rude, not only to me but to other customers as well. Customers are spending their money using the app to redeem points and offers which she made ugly faces to them including myself. I watch people walk away cause of her mannerism. I won't come back.
Atmosphere: 3
Food: 1
Service: 1
Nat Werth
Super convenient location. Felt like they could use the stars
Monique Pitts
They are very rude they gave me the wrong order when I told them they rolled their eyes and then starting yelling don’t give them a dime of your hard earn money wouldn’t recommend!
Velvet Glove Iron Fist
This used to be my go to spot in the morning. Some of the employees were really nice but some aren't. Since I've been using the rewards on the Dunkin app, there's been a few times they are out of the things I order. They seem to think everything can be fixed with a free donut.They were out of bottled water= free donutI got a free reward for an assortment of munchkins and was given a bag full of one flavor. When I asked about the assortment, I was told all they had was one flavor and its free so I should just take it. Eventually I was given 2 free donuts instead and they poured out the bag of munchkins back on the shelf to resell.I don't see an option for refunds on the app.
Jennifer Winthurst
I asked for less ice so I got more coffee I have a really long day today. I got less ice then less coffee she didn't fill it up to the top. But very nice, friendly and quick!
Katherine Quin
My morning stop. I use the mobile app. And if they do not have an ingredient or whatever they let me know quickly. I have been there enough they recognize me even with a mask on which makes me feel nice. And one morning when I got to have a half shift at work so I wasn't there right at opening they were making sure I wasn't running late and was feeling ok which was super cute.
This is a common stop for me on my way to work in the mornings and the staff are always super friendly and the coffee is always good! If I order something through the app and they don't have it at the location they'll always offer a quick alternative.
mickey fly
Bad customer service-
Joey M.
Terrible service and occasionally closed by the health department for issues. Avoid at all costs
Sam N.
A donut is a donut is a donut. This is for the dunkin donuts inside the loyola l station. I have observed the staff taking crap from the buns that hang out here and not losing it on them which must take some crazy will power. I like dd coffee better than sbux hot coffee but defer to sbux when it is iced coffee...nothing can wake you up more than iced coffee when its 20 degrees outside...its like getting jumper cables for your heart...anyways...
The location and the surroundings look a bit gloomy
Atmosphere: 4
Food: 5
Service: 5
Last 5 times I’ve put in a mobile order the order has been completely wrong and they refuse to fix it.
Atmosphere: 3
Food: 3
Service: 1
The drink was wrong and the worker argued with me that is was right! She put the wrong label on my coffee and rung me up for the wrong thing gave me decaf which is not what I asked for and proceeded to lie, very rude and unprofessional! The coffee did nothing for me I won’t be back and don’t recommend.
Atmosphere: 1
Food: 3
Service: 1
rude cashier who didn't listen to my order correctly even tho i told her and checked with her that she got it right she got ann yelled at me when i asked her to repeat something. she made my drink wrong so i told them and she began to argue with me as if i didn't ask for coconut milk 3 times then proceeded to give me a completely wrong drink then say "this is the last time i check you" like who says that or treats a PAYING customer like that?
The young lady taking my order was polite, the other woman who seemed to be training her however was very rude, not only to me but to other customers as well. Customers are spending their money using the app to redeem points and offers which she made ugly faces to them including myself. I watch people walk away cause of her mannerism. I won't come back.
Atmosphere: 3
Food: 1
Service: 1
Super convenient location. Felt like they could use the stars
They are very rude they gave me the wrong order when I told them they rolled their eyes and then starting yelling don’t give them a dime of your hard earn money wouldn’t recommend!
This used to be my go to spot in the morning. Some of the employees were really nice but some aren't. Since I've been using the rewards on the Dunkin app, there's been a few times they are out of the things I order. They seem to think everything can be fixed with a free donut.They were out of bottled water= free donutI got a free reward for an assortment of munchkins and was given a bag full of one flavor. When I asked about the assortment, I was told all they had was one flavor and its free so I should just take it. Eventually I was given 2 free donuts instead and they poured out the bag of munchkins back on the shelf to resell.I don't see an option for refunds on the app.
I asked for less ice so I got more coffee I have a really long day today. I got less ice then less coffee she didn't fill it up to the top. But very nice, friendly and quick!
My morning stop. I use the mobile app. And if they do not have an ingredient or whatever they let me know quickly. I have been there enough they recognize me even with a mask on which makes me feel nice. And one morning when I got to have a half shift at work so I wasn't there right at opening they were making sure I wasn't running late and was feeling ok which was super cute.
Restaurantji Recommends
Why are they usually closed??
This is a common stop for me on my way to work in the mornings and the staff are always super friendly and the coffee is always good! If I order something through the app and they don't have it at the location they'll always offer a quick alternative.
Bad customer service-
Terrible service and occasionally closed by the health department for issues. Avoid at all costs
A donut is a donut is a donut. This is for the dunkin donuts inside the loyola l station. I have observed the staff taking crap from the buns that hang out here and not losing it on them which must take some crazy will power. I like dd coffee better than sbux hot coffee but defer to sbux when it is iced coffee...nothing can wake you up more than iced coffee when its 20 degrees outside...its like getting jumper cables for your heart...anyways...