We are forced to come here, yet the food and beverage are extremely disgusting
Atmosphere: 1
Food: 1
Service: 1
Adam Gonzalez
I travel a lot. I have to say the Smashburger is the best hotel bar burger I've ever had...anywhere in the country. Cooked perfectly and well seasoned, big portion of fluffy shoestring fries included. Delicious! Highly recommend!
Food: 5
Renat Tatarin
First time staying at Swissotel and wanted to stay close the first night to grab some food and cocktails. Amuse was amazing. Great service, food, drinks, and prices. Looking forward to coming back.
Maureen Mckee
Really made our stay. Especially the great service from Mario our server who went out of his way to ensure we were happy.
Jennifer Kellett
Pleasant little bar and casual dining area of the Swissotel. Good for coffee on the go, a relaxing drink and a small meal. My pizza was a little more than ‘small’ but I was able to take what I couldn’t eat away. The staff were always pleasant.
Vegetarian options: Vegetarian pizza available
Wheelchair accessibility: There is a door for wheelchair entrance
Atmosphere: 5
Food: 4
Service: 5
Cindy Akers
Had drinks at the bar and bartender was extremely nice. Had dessert sent to our room and it was devine.
Atmosphere: 5
Food: 5
Service: 5
王淑芬
The service staff are very
Atmosphere: 5
Food: 5
Service: 5
Joby Mathew
Horrible service experience. Other patrons that arrived after us were served while we were not checked on or served.
Service: 1
Wander17825627176
Always have a warm welcome when we stay here. Check-in was easy and fast. Our room was clean and gorgeous with awesome views. Michael at Amuse is always on his game and handles multiple customers with ease and professionalism. Cedric in valet is a delight, always had a smile and kind words for us each time we saw him. He went the extra step to personally get our car our last day and parked it perfectly so that we did not get wet in the rain. I am looking forward to our next visit!
JillN588
Wonderful in every way - lovely room, comfortable bed, beautiful lobby for meeting friends, good food, and friendly service (especially Cedric at Valet) - highly recommend for your next visit to Chicago!!!
For this price point the Swissotel exceeded expectations. The top floor fitness center was the best that I have ever seen in a hotel. Room 2907 has amazing city views. You face the Wrigley building. With the right light the Navy Pier and morning sun rise are visible on the glass exterior walls of the building next door, the sun rises in the east sets in the west. The building is a unique triangle design so just about all of the rooms have good views.
572damianas
I had an amazing stay during the AERA Conference in April 2023. In addition to my "top shelf" room being perfect, the customer service - both when I was checking in and checking out - was top tier. What completely put the icing on the cake was the valet driver, Mr. Cedric! Not only did he take really good care of my vehicle, but he was super friendly and went above and beyond to make sure that I was taken care of personally. I asked him for directions to the nearest gas station as I was heading home, and he gave me the PERFECT directions! For someone who gets lost so easily, it was so appreciated. Mr. Cedric was a breath of fresh air and cherry on top to my stay!
T8261MIchristopherc
Our stay was for a 4d/3n volleyball tournament. Called ahead to clarify parking and main entrance...call center was excellent! Awesome housekeeping (Spanish speaking when needed) and front Staff. Very, very friendly and immediately responded to our needs. The staff at the restaurant were absolutely awesome! (They stopped what they were doing to assist me.) Room was clean, big tv, mini fridge, and beds were wonderful. Four pillows, two a little hard and two soft. Bathroom clean with tub and shower. I highly, highly recommend the Swissotel Chicago!!!
stephaniekQ3780RT
We had a wonderful stay! Having adjoining rooms was perfect for our family of 5, with two teenagers. The Valet, Cedric, was also very helpful each time we needed our car. We were close to all of the places we chose to visit, and the package with the VIP Shedd Aquarium tickets made that visit go incredibly smoothly, as well.
H1967DGnikkit
Upon arriving we met Cedric, he was able to answer all my questions about checking, coming and going, the cost of parking along with other options for parking; additional he helped us with our bags during check-in and checkout. Great customer service along with his pleasant demeanor makes any guest feel welcome.
We are forced to come here, yet the food and beverage are extremely disgusting
Atmosphere: 1
Food: 1
Service: 1
I travel a lot. I have to say the Smashburger is the best hotel bar burger I've ever had...anywhere in the country. Cooked perfectly and well seasoned, big portion of fluffy shoestring fries included. Delicious! Highly recommend!
Food: 5
First time staying at Swissotel and wanted to stay close the first night to grab some food and cocktails. Amuse was amazing. Great service, food, drinks, and prices. Looking forward to coming back.
Really made our stay. Especially the great service from Mario our server who went out of his way to ensure we were happy.
Pleasant little bar and casual dining area of the Swissotel. Good for coffee on the go, a relaxing drink and a small meal. My pizza was a little more than ‘small’ but I was able to take what I couldn’t eat away. The staff were always pleasant.
Vegetarian options: Vegetarian pizza available
Wheelchair accessibility: There is a door for wheelchair entrance
Atmosphere: 5
Food: 4
Service: 5
Had drinks at the bar and bartender was extremely nice. Had dessert sent to our room and it was devine.
Atmosphere: 5
Food: 5
Service: 5
The service staff are very
Atmosphere: 5
Food: 5
Service: 5
Horrible service experience. Other patrons that arrived after us were served while we were not checked on or served.
Service: 1
Always have a warm welcome when we stay here. Check-in was easy and fast. Our room was clean and gorgeous with awesome views. Michael at Amuse is always on his game and handles multiple customers with ease and professionalism. Cedric in valet is a delight, always had a smile and kind words for us each time we saw him. He went the extra step to personally get our car our last day and parked it perfectly so that we did not get wet in the rain. I am looking forward to our next visit!
Wonderful in every way - lovely room, comfortable bed, beautiful lobby for meeting friends, good food, and friendly service (especially Cedric at Valet) - highly recommend for your next visit to Chicago!!!
Restaurantji Recommends
For this price point the Swissotel exceeded expectations. The top floor fitness center was the best that I have ever seen in a hotel. Room 2907 has amazing city views. You face the Wrigley building. With the right light the Navy Pier and morning sun rise are visible on the glass exterior walls of the building next door, the sun rises in the east sets in the west. The building is a unique triangle design so just about all of the rooms have good views.
I had an amazing stay during the AERA Conference in April 2023. In addition to my "top shelf" room being perfect, the customer service - both when I was checking in and checking out - was top tier. What completely put the icing on the cake was the valet driver, Mr. Cedric! Not only did he take really good care of my vehicle, but he was super friendly and went above and beyond to make sure that I was taken care of personally. I asked him for directions to the nearest gas station as I was heading home, and he gave me the PERFECT directions! For someone who gets lost so easily, it was so appreciated. Mr. Cedric was a breath of fresh air and cherry on top to my stay!
Our stay was for a 4d/3n volleyball tournament. Called ahead to clarify parking and main entrance...call center was excellent! Awesome housekeeping (Spanish speaking when needed) and front Staff. Very, very friendly and immediately responded to our needs. The staff at the restaurant were absolutely awesome! (They stopped what they were doing to assist me.) Room was clean, big tv, mini fridge, and beds were wonderful. Four pillows, two a little hard and two soft. Bathroom clean with tub and shower. I highly, highly recommend the Swissotel Chicago!!!
We had a wonderful stay! Having adjoining rooms was perfect for our family of 5, with two teenagers. The Valet, Cedric, was also very helpful each time we needed our car. We were close to all of the places we chose to visit, and the package with the VIP Shedd Aquarium tickets made that visit go incredibly smoothly, as well.
Upon arriving we met Cedric, he was able to answer all my questions about checking, coming and going, the cost of parking along with other options for parking; additional he helped us with our bags during check-in and checkout. Great customer service along with his pleasant demeanor makes any guest feel welcome.
Loading...