Don’t go here if you’re looking to sit down and eat. Came in 4 hours before close with all the chairs up on the table and was told the lobby was closed, for no discernable reason and with no explanation.
Pearl Jones
I had a terrible experience at the Jimmy John’s location at 51 W Division in Chicago. I placed an order for $37 and received a confirmation email, but when I arrived to pick it up, I was told there was no order under my name. I showed the employee my confirmation email and the order number, but he refused to even look it up. Instead of offering any help, he made a rude and unnecessary comment implying I was trying to get free food, saying, “We’re not giving free food.”
I left without my food and was still charged. The way I was treated was completely unprofessional, disrespectful, and frankly humiliating. I’ve never felt so dismissed over something as simple as picking up a paid order. I was extremely disappointed in the service I received.
Later, I called the store and spoke with a manager who actually took the time to look up my order. She was professional, helpful, and said she would void the charge. I appreciate her taking the time. but the initial interaction I had at the store should never have happened.
Orlando Ordóñez
Don't place an order online, they will say it wasn't received and want another payment.
Janja Podrascic
Worst sandwich so far ever
Levatino Harris
I have nothing but good things to say about this place. I have been here multiple times in the recent months as I’m new to being in this area. A guy name Damen is absolutely hilarious and makes all the customers smile. The manager Mrs. Washington is welcoming and greets everyone that comes through that front door with a smile. I have witnessed many of the staffers step up to help each other and have seen the bikers (i guess they do all the deliveries). Come in and get busy stacking chips and anything else to help. Clean tables, empty trash and more. Per my experience. I’ll be back.
Sora Diaz
I called to see if they would deliver to an address and the delivery driver was so rude and disrespectful. Literally hung up on me twice.
andrew langley
The staff were awesome. So friendly. Thank you
Atmosphere: 5
Food: 5
Service: 5
Cole
Asked for extra mayo on my sandwich and got a gallon of it. Had to scrape it off with a spoon. This was the most excessive amount I’ve had on a Jimmy John’s sandwich, I’m assuming it was personal from the staff.
Atmosphere: 2
Food: 2
Service: 2
Christine Nicodemus
I’ve always been impressed with the service at this location. Hard working, attentive folks.
Atmosphere: 4
Food: 5
Service: 5
Byron White
When I first came in customer service was so good I had to ask for a job
This place is terrible. They're slow and rude and ran out of supplies. Clearly nobody at this store cares about anything. How do you run out of lettice? The sandwich was horrible as a result and they speak to you like and treat you badly
Atmosphere: 1
Food: 1
Service: 1
Natalie Serafin
Order completely wrong, didn’t ask about anything, worst JJ experience ever
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sandwich
Gustavo Breton-Wold
Bad customer service and attitude to the clientele. I ordered a sandwich to go with hot peppers in it and the amount of peppers were exorbitant. I had to remove them all and still was very spicy to eat. Another experience is with the #5 that comes with onions and they also did the same. This place is not pleasant to go anymore.
Nick Frey
Placed an order for pick up instead of delivery by accident. No confirmation that the order was made so I called after about 1 hr 30 min. The staff cleared up the clarification so I went to pick up. As I'm in line the only lady working says "What you want?" and I said order for pick up. She then was extremely rude in her tone as she pointed to where the pick ups are which have no "pick up" sign. She then made a "dumb" face to me in front of other customers that were in line and quite honestly it was embarrassing. Unfortunate that I get lunch from here almost 2-3 times a week and this incident has left a bad taste in my mouth. Will not be going to this location and would definitely not recommend to anyone I know. The shift this incident took place was 3/30/2024, around the time of 11:00 am - 1:30 PM.
Atmosphere: 1
Food: 4
Service: 1
Isiah
Nice employees, first time having jimmy johns. Will be
Don’t go here if you’re looking to sit down and eat. Came in 4 hours before close with all the chairs up on the table and was told the lobby was closed, for no discernable reason and with no explanation.
I had a terrible experience at the Jimmy John’s location at 51 W Division in Chicago. I placed an order for $37 and received a confirmation email, but when I arrived to pick it up, I was told there was no order under my name. I showed the employee my confirmation email and the order number, but he refused to even look it up. Instead of offering any help, he made a rude and unnecessary comment implying I was trying to get free food, saying, “We’re not giving free food.”
I left without my food and was still charged. The way I was treated was completely unprofessional, disrespectful, and frankly humiliating. I’ve never felt so dismissed over something as simple as picking up a paid order. I was extremely disappointed in the service I received.
Later, I called the store and spoke with a manager who actually took the time to look up my order. She was professional, helpful, and said she would void the charge. I appreciate her taking the time. but the initial interaction I had at the store should never have happened.
Don't place an order online, they will say it wasn't received and want another payment.
Worst sandwich so far ever
I have nothing but good things to say about this place. I have been here multiple times in the recent months as I’m new to being in this area. A guy name Damen is absolutely hilarious and makes all the customers smile. The manager Mrs. Washington is welcoming and greets everyone that comes through that front door with a smile. I have witnessed many of the staffers step up to help each other and have seen the bikers (i guess they do all the deliveries). Come in and get busy stacking chips and anything else to help. Clean tables, empty trash and more. Per my experience. I’ll be back.
I called to see if they would deliver to an address and the delivery driver was so rude and disrespectful. Literally hung up on me twice.
The staff were awesome. So friendly. Thank you
Atmosphere: 5
Food: 5
Service: 5
Asked for extra mayo on my sandwich and got a gallon of it. Had to scrape it off with a spoon. This was the most excessive amount I’ve had on a Jimmy John’s sandwich, I’m assuming it was personal from the staff.
Atmosphere: 2
Food: 2
Service: 2
I’ve always been impressed with the service at this location. Hard working, attentive folks.
Atmosphere: 4
Food: 5
Service: 5
When I first came in customer service was so good I had to ask for a job
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Restaurantji Recommends
This place is terrible. They're slow and rude and ran out of supplies. Clearly nobody at this store cares about anything. How do you run out of lettice? The sandwich was horrible as a result and they speak to you like and treat you badly
Atmosphere: 1
Food: 1
Service: 1
Order completely wrong, didn’t ask about anything, worst JJ experience ever
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sandwich
Bad customer service and attitude to the clientele. I ordered a sandwich to go with hot peppers in it and the amount of peppers were exorbitant. I had to remove them all and still was very spicy to eat. Another experience is with the #5 that comes with onions and they also did the same. This place is not pleasant to go anymore.
Placed an order for pick up instead of delivery by accident. No confirmation that the order was made so I called after about 1 hr 30 min. The staff cleared up the clarification so I went to pick up. As I'm in line the only lady working says "What you want?" and I said order for pick up. She then was extremely rude in her tone as she pointed to where the pick ups are which have no "pick up" sign. She then made a "dumb" face to me in front of other customers that were in line and quite honestly it was embarrassing. Unfortunate that I get lunch from here almost 2-3 times a week and this incident has left a bad taste in my mouth. Will not be going to this location and would definitely not recommend to anyone I know. The shift this incident took place was 3/30/2024, around the time of 11:00 am - 1:30 PM.
Atmosphere: 1
Food: 4
Service: 1
Nice employees, first time having jimmy johns. Will be
Atmosphere: 5
Food: 5
Service: 5
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