Maria’s service is truly 5-star, and the entire team is welcoming and kind. I spent over an hour at the store and asked for a refill—there was absolutely no hesitation from the Starbucks team. I really appreciate when Starbucks delivers exceptional customer service. This location sets the standard for a world-class, welcoming customer experience for all other Starbucks locations
Atmosphere: 4
Food: 3
Service: 5
Alondra Galvan
This isn’t the first time they give me the wrong drink. I always order for mobile pick up, I never go back because I am always in a rush. Today I ordered a Frappuccino for mobile pick up ended up with a hot mocha coffee. I decided to go back, they were so rude about it. They did not apologize and said “do you still have the other drink” obviously. I don’t understand how you can confuse a Frappuccino with a hot drink and still have attitude when saying this is not what I ordered.
Atmosphere: 1
Food: 1
Service: 1
Albert Lopez
This is literally my favorite Starbucks! They be open early and close late which accommodates my odd schedule lol. The drive thru line ain't never long because the service is really fast & good. The drinks are always so good!!
Atmosphere: 5
Food: 5
Service: 5
Audrey Mcfallar
I came into Starbucks on 4701 S Cicero. I ordered a coffee this time. I had an issue with the quality of the paper cups; they dont hold up with the hot drinks. I spoke to the shift manager, Kayli. Kayli is an excellent manager/ employee. She heard my complaint and was sympathetic towards my concerns. She identified me by yhe drink I ordered? WOW WHAT AN EXCELLENT MEMORY.. She then explained that the nxt time I come she would make sure I had a double cup because that was my complaint. She has GREAT managerial skills. I called feeling upset and once I finished the call. I felt satisfied and heard. Thank you Kayli. Kudo's for Starbucks for hiring her. WELL DONE Will be a repeat customer!
Atmosphere: 5
Service: 5
Briana Isabel
My coffee was soooo good!!!
Mayra Velazquez
The service here is terrible. Asked for a venti matcha and they gave me a grande and when asked if they please give me the correct order they just transferred my drink to a venti cup and added more ice to make it seem like they made it. I went in store to complain and instead was mocked , humiliated, laugh at and told to leave the store! I quote the barista said “calm down it’s just a matcha” by far the only bad experience I’ve ever received in a Starbucks! Never coming here again
Alex Leiser
They're requiring that you buy something to use their bathrooms again! I guess they're not racist anymore? Never forget that video. And stop giving everyone diabetes.
Alex Castellanos
Staff here are a bit rude with a condescending tone to say the least. They also only fill your cup up halfway so technically rob you of what you paid for. Keep driving a little down and go to Archer and Cicero ave location instead, you will be glad you did. As you can see by the pic, cup is missing a lot of the content and I hadn’t even had one single sip!
Jahnik Dismuke
This starbucks is the closet to my home & their service is always slow. I've lived here for 3 yrs & have always had the same issue. Mobile orders are expected to be made BEFORE the customer arrives not when I get to the window. That completely defeats the purpose of placing a move order. I get if you guys are busy but no matter if the lot is empty or not my order is never ready. Not only that I order in enough time to give at least a extra 5 mins and still wait 10 mins when I arrive. That's absolutely insane especially when I pay so much. I'm better off going to dunkin across the street.
Norma Correa
I have a few Starbucks 🌟 near me and I always choose this location. Staff is always so nice an sweet. The heart and smiley face did bring a smile to my face thank you The little thing that count.
There is always a drive thru line but the baristas always make the line go fast. Drinks are made well and customer service is top tier!
Atmosphere: 5
Food: 5
Service: 5
George Clessuras
Oscar is the MAN! Terrific customer service
Atmosphere: 5
Food: 5
Service: 5
Dailin Guzman
Over all it’s really good restaurant! my only complain is that the drive thru used to be 24/7 and they started closing earlier it was more convenient to be open 24/7
Food: 5
Service: 5
Euclides Aguero
Terrible service, the girls who serve are too arrogant, there is a lack of attention to the public...
Maria’s service is truly 5-star, and the entire team is welcoming and kind. I spent over an hour at the store and asked for a refill—there was absolutely no hesitation from the Starbucks team. I really appreciate when Starbucks delivers exceptional customer service. This location sets the standard for a world-class, welcoming customer experience for all other Starbucks locations
Atmosphere: 4
Food: 3
Service: 5
This isn’t the first time they give me the wrong drink. I always order for mobile pick up, I never go back because I am always in a rush. Today I ordered a Frappuccino for mobile pick up ended up with a hot mocha coffee. I decided to go back, they were so rude about it. They did not apologize and said “do you still have the other drink” obviously. I don’t understand how you can confuse a Frappuccino with a hot drink and still have attitude when saying this is not what I ordered.
Atmosphere: 1
Food: 1
Service: 1
This is literally my favorite Starbucks! They be open early and close late which accommodates my odd schedule lol. The drive thru line ain't never long because the service is really fast & good. The drinks are always so good!!
Atmosphere: 5
Food: 5
Service: 5
I came into Starbucks on 4701 S Cicero. I ordered a coffee this time. I had an issue with the quality of the paper cups; they dont hold up with the hot drinks. I spoke to the shift manager, Kayli. Kayli is an excellent manager/ employee. She heard my complaint and was sympathetic towards my concerns. She identified me by yhe drink I ordered? WOW WHAT AN EXCELLENT MEMORY.. She then explained that the nxt time I come she would make sure I had a double cup because that was my complaint. She has GREAT managerial skills. I called feeling upset and once I finished the call. I felt satisfied and heard. Thank you Kayli. Kudo's for Starbucks for hiring her. WELL DONE
Will be a repeat customer!
Atmosphere: 5
Service: 5
My coffee was soooo good!!!
The service here is terrible. Asked for a venti matcha and they gave me a grande and when asked if they please give me the correct order they just transferred my drink to a venti cup and added more ice to make it seem like they made it. I went in store to complain and instead was mocked , humiliated, laugh at and told to leave the store! I quote the barista said “calm down it’s just a matcha” by far the only bad experience I’ve ever received in a Starbucks! Never coming here again
They're requiring that you buy something to use their bathrooms again! I guess they're not racist anymore? Never forget that video. And stop giving everyone diabetes.
Staff here are a bit rude with a condescending tone to say the least. They also only fill your cup up halfway so technically rob you of what you paid for. Keep driving a little down and go to Archer and Cicero ave location instead, you will be glad you did. As you can see by the pic, cup is missing a lot of the content and I hadn’t even had one single sip!
This starbucks is the closet to my home & their service is always slow. I've lived here for 3 yrs & have always had the same issue. Mobile orders are expected to be made BEFORE the customer arrives not when I get to the window. That completely defeats the purpose of placing a move order. I get if you guys are busy but no matter if the lot is empty or not my order is never ready. Not only that I order in enough time to give at least a extra 5 mins and still wait 10 mins when I arrive. That's absolutely insane especially when I pay so much. I'm better off going to dunkin across the street.
I have a few Starbucks 🌟 near me and I always choose this location. Staff is always so nice an sweet. The heart and smiley face did bring a smile to my face thank you The little thing that count.
Restaurantji Recommends
All around, good experience.
There is always a drive thru line but the baristas always make the line go fast. Drinks are made well and customer service is top tier!
Atmosphere: 5
Food: 5
Service: 5
Oscar is the MAN! Terrific customer service
Atmosphere: 5
Food: 5
Service: 5
Over all it’s really good restaurant! my only complain is that the drive thru used to be 24/7 and they started closing earlier it was more convenient to be open 24/7
Food: 5
Service: 5
Terrible service, the girls who serve are too arrogant, there is a lack of attention to the public...
Service: 3
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