My daughter had brought her doll with her, and she was talking to it during our visit. A staff member named Negin noticed this and kindly poured water for us — and even brought a small glass of water for my daughter’s doll as well. She asked my daughter the doll’s name and expressed genuine happiness, saying that the doll was a special guest of the hotel.
This level of attention to a child’s emotions in a restaurant setting is truly admirable and deserves respect. I felt it was important to share this beautiful experience here, because gestures like this make guests feel truly special and create a warm, memorable atmosphere that sets a place apart.
Atmosphere: 5
Food: 5
Service: 5
Skyy Strike
We had the holiday tea with champagne and it was terrific. It was however very heavy and while we normally can take quite a bit of lactose, we struggled in the end so be sure to have some lactose pills if you are slightly lactose intolerant just in case. Of course, they did ask if we had any dietary restrictions but we wanted to try it without any modifications so that's on us. The ambience is amazing with live music playing from the balcony and the service was impeccable.
Atmosphere: 5
Food: 5
Service: 5
Watanabe Watanabe
We had the afternoon tea. It was perhaps a once in a long time experience because of the price. It was nice to experience the elegance during the holiday season The decor and the live music was great
Atmosphere: 5
Food: 5
Service: 5
Stanislav Khanyukov
Spectacular place. Very attentive, and professional staff. Separate thanks to Anthony Forbes for delightful ambiance created by his music.
Atmosphere: 5
Food: 5
Service: 5
Paul Abram
Very rude communication, spoke with lady Hanna. Didn’t expect this style of communication from 5 start hotel
Beth Wright
I shared Christmas tea with my three sisters yesterday at the Peninsula. Very, very disappointed. We also went last year and I had hoped to make this an annual tradition.We had the four thirty seating. The bread on the finger sandwiches was so dried out, I have to believe they had been sitting out all day. The rest of the food didn’t really wow. At $200+ per person, I expected more. Needless to say, our tradition will have to continue elsewhere.
Atmosphere: 4
Food: 1
Service: 4
Rosemary
The Peninsula is always a good choice. The food is good and the bonus is you can actually talk with your table mates without having to shout over the din that most restaurants seem to have. It's great for any meal!
merle
The room looked lovely Our original reservation was for 7:45 Open table showed nothing earlier Calling the hotel we got a seven pm When we arrived half the room was empty Open table was totally inaccurate The service was slow. I asked for my friend and I to share the salmon and the waiter assured us that the plate would be divided in the kitchen It was not I was served a full e tree and she received nothing By the time we for a second plate with no serving utensils I had to use two knives to give her half the salmon which was already cold The bread was amazing I asked for a very light gin and tonic First one good Second one full of gin. Make me sick at the first sip Trying to get the table cleared of the used bread plates and wrong drink was annoying Trying to get the dinner right was bolloxed up. Three served one not Shameful. The lobby should have a bench for it took twenty minutes to get the car Disorganized valet Lower Level staff serving
Karin
I read an article online that it was the best decorated hotel in Chicago for Xmas. The article did NOT say it wasn't decorated until after Thanksgiving so very expensive lunch for no reason
Angel Smith
Amazing! By amazing recommendation, I ordered the Penedict. Incredibly delicious- I highly recommend it. The team here was also incredibly welcoming, professional and kind. Next time I’m in town, I’ll be back!
“I had the most wonderful experience at The Lobby today. The atmosphere was absolutely beautiful, elegant, and calm — I truly enjoyed every moment. The live music added such a magical touch, making the space feel even more special. The staff were incredibly warm, attentive, and welcoming. I felt genuinely cared for. Thank you for creating such an unforgettable experience.
Atmosphere: 5
Food: 5
Service: 5
Matthew Hejna
Outstanding place for lunch with great ambiance, incredible staff and amazing food. Top notch
Atmosphere: 5
Food: 5
Service: 5
Divine Dine Food Tours
Aitchat aka Don provided an impeccable dining experiences for my special day - my birthday! The food, atmosphere, and service- chef's kiss! 💋
Atmosphere: 5
Food: 5
Service: 5
NICK
I wouldn't keep coming back if this is a substandard venue. Charlie the new host did an excellent welcome with Kim. I think Charlie went above and beyond. Love ghe guy! My server Obaldo still remembers me and thats more than good service. Thats excellence. When I left, he said..."see u next year".. Aint that amazing? 13 years every 10/20 i come here. I just adore the serenity and calm. The elegance and class are no questions. Highest levels as always!
Paul
One the most relaxed places in the city to dine in. Fantastic food, with a staff that makes you feel like you are visiting old friends Kim & Francisco always do a perfect job of making all the stresses of the world disappear. The food is always Fantastic and leaves you wanting more. There's no surprise that this is one of my favorite places in the city.
My daughter had brought her doll with her, and she was talking to it during our visit. A staff member named Negin noticed this and kindly poured water for us — and even brought a small glass of water for my daughter’s doll as well. She asked my daughter the doll’s name and expressed genuine happiness, saying that the doll was a special guest of the hotel.
This level of attention to a child’s emotions in a restaurant setting is truly admirable and deserves respect. I felt it was important to share this beautiful experience here, because gestures like this make guests feel truly special and create a warm, memorable atmosphere that sets a place apart.
Atmosphere: 5
Food: 5
Service: 5
We had the holiday tea with champagne and it was terrific. It was however very heavy and while we normally can take quite a bit of lactose, we struggled in the end so be sure to have some lactose pills if you are slightly lactose intolerant just in case. Of course, they did ask if we had any dietary restrictions but we wanted to try it without any modifications so that's on us. The ambience is amazing with live music playing from the balcony and the service was impeccable.
Atmosphere: 5
Food: 5
Service: 5
We had the afternoon tea.
It was perhaps a once in a long time experience because of the price. It was nice to experience the elegance during the holiday season
The decor and the live music was great
Atmosphere: 5
Food: 5
Service: 5
Spectacular place.
Very attentive, and professional staff.
Separate thanks to Anthony Forbes for delightful ambiance created by his music.
Atmosphere: 5
Food: 5
Service: 5
Very rude communication, spoke with lady Hanna. Didn’t expect this style of communication from 5 start hotel
I shared Christmas tea with my three sisters yesterday at the Peninsula. Very, very disappointed. We also went last year and I had hoped to make this an annual tradition.We had the four thirty seating. The bread on the finger sandwiches was so dried out, I have to believe they had been sitting out all day. The rest of the food didn’t really wow. At $200+ per person, I expected more. Needless to say, our tradition will have to continue elsewhere.
Atmosphere: 4
Food: 1
Service: 4
The Peninsula is always a good choice. The food is good and the bonus is you can actually talk with your table mates without having to shout over the din that most restaurants seem to have. It's great for any meal!
The room looked lovely Our original reservation was for 7:45 Open table showed nothing earlier Calling the hotel we got a seven pm When we arrived half the room was empty Open table was totally inaccurate The service was slow. I asked for my friend and I to share the salmon and the waiter assured us that the plate would be divided in the kitchen It was not I was served a full e tree and she received nothing By the time we for a second plate with no serving utensils I had to use two knives to give her half the salmon which was already cold The bread was amazing I asked for a very light gin and tonic First one good Second one full of gin. Make me sick at the first sip Trying to get the table cleared of the used bread plates and wrong drink was annoying Trying to get the dinner right was bolloxed up. Three served one not Shameful. The lobby should have a bench for it took twenty minutes to get the car Disorganized valet Lower Level staff serving
I read an article online that it was the best decorated hotel in Chicago for Xmas. The article did NOT say it wasn't decorated until after Thanksgiving so very expensive lunch for no reason
Amazing! By amazing recommendation, I ordered the Penedict. Incredibly delicious- I highly recommend it. The team here was also incredibly welcoming, professional and kind. Next time I’m in town, I’ll be back!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
“I had the most wonderful experience at The Lobby today. The atmosphere was absolutely beautiful, elegant, and calm — I truly enjoyed every moment. The live music added such a magical touch, making the space feel even more special. The staff were incredibly warm, attentive, and welcoming. I felt genuinely cared for. Thank you for creating such an unforgettable experience.
Atmosphere: 5
Food: 5
Service: 5
Outstanding place for lunch with great ambiance, incredible staff and amazing food. Top notch
Atmosphere: 5
Food: 5
Service: 5
Aitchat aka Don provided an impeccable dining experiences for my special day - my birthday! The food, atmosphere, and service- chef's kiss! 💋
Atmosphere: 5
Food: 5
Service: 5
I wouldn't keep coming back if this is a substandard venue. Charlie the new host did an excellent welcome with Kim. I think Charlie went above and beyond. Love ghe guy! My server Obaldo still remembers me and thats more than good service. Thats excellence. When I left, he said..."see u next year".. Aint that amazing? 13 years every 10/20 i come here. I just adore the serenity and calm. The elegance and class are no questions. Highest levels as always!
One the most relaxed places in the city to dine in. Fantastic food, with a staff that makes you feel like you are visiting old friends Kim & Francisco always do a perfect job of making all the stresses of the world disappear. The food is always Fantastic and leaves you wanting more. There's no surprise that this is one of my favorite places in the city.
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