“Coffee and donuts have always been among the freshest at this location becuase of its prime location in a high volume intersection of Cicero Township, just outside Chicago.The staff at night is friendly and is mainly compromised of high school and college age students whose playful banter make me chuckle at times.Wi-Fi connectivity is among the best which is why I often visit to wrap up the day's notes while charging my devices.I left one star off because often times I find that there isn't someone here whose experienced and trained to police the dining room when it comes to solicitors, aggressive panhandlers and the like. Personally, I don't mind if someome occupies an empty table because they don't have anywhere else to go in these frigid temperatures. I do feel compassion and have helped some in thd past. But the outliers who harass paying guests for their change should be asked to leave and the police or some type of medical attention may need to be sought for the guest whom is gurgling in his own intoxication with soiled clothing in the dining room.There is nothing to see here four out of five times I visit, but tonight is especially challenging to focus on my writing.All in all, the place is great and the staff are all delightful. Just someone with a bit more experience needs to manage the extremely problematic individual for those guests looking to spend some significant time here talking with others and/or gettimg some work done.I do intend to inform management of my concern for the drunk fellow across from me and am prepared to edit this review if his well-being is looked into. Otherwise, it will be a good training moment for me to help this young team handle these sorts of characters.“
“It was pretty good. There were 2 guys behind the counter and it appeared that one was a trainee and the other a seasoned worker. My partner kept getting irritated because the seasoned guy, who was waiting on us, kept having to stop to show the trainee how to perform different tasks. I get it, new guys have to learn. I didn't mind. We had banana splits. Yummy, and these were very good. Because of Covid the line that formed behind us were following the floor stickers that measured off 6 feet. That poor guy. Between showing the trainee how to do stuff and waiting on people, he was pretty busy!“