Dunkin' Donuts in New Lenox

“I don’t normally post reviews but I had to because of how great the staff here is. I really appreciate this after a long day or work or just because. I normally go to the Dunkin in Joliet or New lenox by Walmart. All the other ones don’t compare at all to the customer service from this dunkin! This will now be my go to dunkin. JC is very kind as well as many others. I hope the management is showing these workers some appreciation because they deserve it.“

“I called the Dunkin’ Donuts on Haven last night to See if they had any DIY decorating donut kits. I know they had done it in the past for Halloween so I thought it would be fun for the kids to make Christmas donuts. I Wanted it to be a present from their elf on the shelf. I talked to an employee named Jesse. He was extremely helpful and went above and beyond. He asked me if I could call him back in a half an hour because he needed to call the manager and ask if he could make one for us. I called him back later and he said that he could make one for us, and that it would be ready in the morning. I went there today with my kids to pick it up and it made their morning! Thank you so much to Jesse and the Dunkin’ Donuts manager for making my kids day today!“

“The donuts were a little stale. I suspect they were day old donuts. We were standing at the counter for a few minutes until somebody actually came and took our order. I asked that the large mocha blast be separated into 2 separate cups. And they didn't do it. I ended doing it myself and created a mess at the table. Overall the experience was ok.“

“Stopped in on National Donut Day. I ordered a wake up wrap with no cheese. Order taker asked me to pull around. The young lady brought out my food. Unfortunately, it was not my order. I went inside & the place was very busy.
They rectified it pretty quick & I was on my way. Food was fresh & delicious!
Friendly staff.“