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Customers` Favorites
“EDIT: Additional star given; The following day Hotbox did deliver an additional box of cookies to my address to make up for my issues. Still wary of their delivery but I appreciated the effort to make it right! Cookies were delicious as always
The cookies are consistently enjoyable, but the shop is a poor excuse for "warm cookie delivery" as they advertise. I ordered cookies at 5:30 PM with an expected delivery time of a little over an hour. During that hour, I received text updates saying my cookies would be delivered by 7:20 PM.
When that time came and went, I tried calling the shop but got no answer. So, I went to the shop, and they told me my order hadn't even been packaged yet—this was already 15 minutes past the latest delivery time. The staff made no effort to make up for this or refund the $6 delivery fee I paid.
The cookies are good, but do not expect delivery orders to arrive on time, if at all.“
Customers` Favorites
“Great service, clean store and amazing donuts I will definitely be going back. Awesome experience all around“
Customers` Favorites
“I got an ice latte and a bacon egg, cheese, and potato crepe. Both were great and the staff was super friendly“
Customers` Favorites
“I don’t even know where to start… every single thing that they serve is made with care and great quality ingredients!! My family is obsessed with Krutas and every time we introduce someone to it they fall in love too! The staff is very kind and happy to answer questions, the place is clean and well organized. You will always have our business!“
Customers` Favorites
“Come support this local small business! Amazing bakery! Came here because the line at Dunkin' was too long. What we found was a local bakery with hand-made pastries sent straight from heaven. (in hindsight, why was I going to dunkin' in the first place? They sell frozen and defrosted factory donuts) No donuts here but who cares? The cinnamon rolls, danishes, cookies, scones, UNBELIEVABLE!*!*!*!**!“
Customers` Favorites
“Just picked up our cake order from Silly Grandmas bakery and it came out better than I pictured! Very nice ladies to work with and they really paid attention to all the details that I requested/photos sent for inspiration. I searched several different bakers and lost track of how many told me it couldn't be done or wanted hundreds of dollars for the design I wanted. Very easy to work with, availability was excellent, and they even called a week before pickup to confirm all the details. These ladies not only knocked it out of the park and their prices can't be beat! Highly recommend!“
Customers` Favorites
“The BLT was so tasty and I really loved the softer bread. The dreamsicle lotus drink was amazing. My two favorite things that I’ve had so far. Also, I feel compelled to call out that the staff is always so friendly and helpful. I always enjoy going in.“
Customers` Favorites
“Oh my gosh, it was so good. I love it. I get it every week. My mom says it’s too expensive but I buy it with my own money so she can’t get mad at me. I love Crumbl cookie to the top to the down if you buy me Crumbl cookie on my birthday, my gosh, I love you so much.“
Customers` Favorites
“Cleanliness of the establishment Professionalism Presentation of treats Rich favors through each bite! Good lunch and may God ritchly bless you and your business. See you soon!“
Customers` Favorites
“Great customer service and even better bundt cakes.“
“Just had the best customer service I’ve had in ages! Shirley in the floral department is amazing! Really went above and beyond and Janice at the customer service desk was also awesome. Great examples of how to keep customers loyalty !“
Customers` Favorites
“Wow! Edwin(Mgr.) and his staff are the epitome of great customer service. They have clearly reversed the curse of the Fairview Heights, IL location, considering the horrible experiences I've had in the past. Even the Cinnabons are more delicious than before. Great job, you all, great job!“
Recommended
Customers` Favorites
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“I needed some chocolate in my life as some self care after the last few weeks. I ate 1/2 of my brownie with marshmallow icing and OH MY GOODNESS! I see this craving coming, so delicious. Not too sweet, just the right gooey and chocolate flavor. I also ordered 2 cookies, 1 snickerdoodle and 1 s’mores. Plus banana pudding and another brownie with chocolate icing. Reasonable cost, friendly service and an excellent location.“