Subway in Palatine

“I came into the shop with two adults with special needs. One of the owners took our orders. I forgot to ask her, her name. She took the time to ask the individuals I was with about what kind of meat they liked. She asked them if they liked pepperoni? They do. She suggested a sandwich for them, and they both said yes. She asked them if they wanted their sandwiches toasted, then she said do you want your sandwiches hot or cold. The individual understood her verbiage, and said hot, and the other individual said cold. She pointed to all the toppings that could go on their sandwiches. She did this one by one, and the individuals had the choice to what they wanted on their sandwich, instead of not having a choice. They both ordered chips, cookies, and a drink. She went to the fountain machine with their cups, and pointed out to each of the selection of soda’s. Again, giving them a choice. She even asked if they wanted ice, she took the time to fill up the drinks for them, and brought their drinks to where we were sitting. She even helped bring them their sandwich’s to the table. The individuals wanted chocolate chip cookies, but they were not done yet. She told us, it was going to take 20 minutes to be done, and asked us if we wanted to wait for them? When they were done, she brought them to us. I didn’t get a chocolate chip cookie, but she gave me a free one. I thanked her for her big heart, her kindness. I thought she didn’t look at the individuals as less than human, or stare at them like they were different. I gave her a side hug. She left out, and another staff member asked us how everyone was doing? I told him about how pleased I was with the owner. He told me he was the owner too, and that was his wife. I thought how amazing for a husband and wife to be so loving! His name is Monty. I will never forget how the individuals felt, and how I felt with the amount of patience and kindness coming from them, because honestly, I feel you always remember how someone made you feel, and I feel with the way the world is now, and for Monty and his wife to go above and beyond with no hesitation, says a lot about this store. Even their son was sitting at one of the tables, talking with another customer. He seemed so polite from what I observed. I am a loyal person, and I live in Palatine, and I love subway. Honestly, I’m not going to go to another subway restaurant. The store was very clean, and they bathroom were spotless. I could tell they took pride in their work and their store, just to show me how much they appreciated their customers. Monty and his wife lol thank you so much. The one individual, kept asking me yesterday when we got back to their house, if I left the review yet, and asked what I was going to say? 🥰❤️ I would have given them a trillion stars if that was an option. 🤣 Thank you and please don’t hesitate to go to this subway“

“My go to is their Italian herb and cheese chicken bacon and ranch footlong. With MissVickie’s jalapeño chips. I also recommend their the ultimate BMT, BLT, rotisserie style chicken and sweet onion teriyaki.For cookies I recommend their Macadamia nut, Raspberry cheesecake and chocolate chip cookies.“

“I saw the sign "subway" & my stomach started?️ talking & I smiled ?. I know what that means, it's subway time! So I didn't want to waste a lot of $$ money & got a little bit of everything (6" sub + one ? + cup of soup, a little less than $10 it was). ??“

“Liz made our sandwiches perfectly—fresh, accurate, and exactly as ordered. Her attention to detail and positive attitude truly stood out. Especially considering she’s working on a holiday without holiday pay, she absolutely deserves recognition and a raise.“

“Really not much to report here, I have good experience with this location. Clean store, as much as it's possible when Subway is in Walmart's lobby. Very good customer service, friendly employees and fresh sandwiches done well and fast.“

“The best subway I have ever been to! ?? The customer service is at the top, they are always sweet and attentive.

I always see a very pleasant Indian gentleman who works there. I always come in the morning hours, so I've never seen the red-haired guy everyone is talking about.

Mornings are great here! ? Everything is clean, all the food is fresh and it is always spotless clean!!! ✨️ ? I always feel cared for when I come there thank you“