Usually I love Chipotle--good fresh food in a nice casual place. So, this review is unusual. This is the Chipotle in Peoria IL next to what used to be the main mall in the city. We had six people and we thought we'd like to eat in. On entering, though, we immediately saw that the place was disgusting--dirty floors, tables crusted with others meal remains, and a general tired look. Nonetheless we decided to order and take our meals home. Unfortunately the selections were minimal as they had run out of main menu items and the employees were surely and unhappy to have to serve their customers. This was around 5:30 in the afternoon, well before any rush and there were not that many customers in the place. Chipotle used to be a great place with consistently good healthy food and a pleasant atmosphere. Now Chipotle is struggling nationally. If what we saw in Peoria is any indication, I can't say that Chipotle's future looks very positive.
Ginger R.
1oz of protein in a bowl; so little I'm not able to taste it. Queso 1/2 full. Chips 1/3 bag full. Terrible waste of money. Two times in a row. Won't be back. They don't care as they have no competition. Sad
King Fizzie
To start I would of gave 1 stay but I didn't get sick so 2 stars is fair.I have been to this Chipotle many times and I would advise everyone to drive the extra 10 minutes to go to the East Peoria Location. You will save time waiting in line and the people who work there are way more friendly.I went in 2 times in the last week both times I was there for over 20 minutes, the first time isn't was 8:45 and they were doing 7 online orders I had 1 person in front of me and told us we had to wait while they made other people's food who weren't there yet and said to deal with it. They then ran out of rice and said they would not make anymore after standing in line till 9:10, I'm calm and say OK and go next door to chic fil a.I come back 3 days later because I was still craving a burrito and I had 2 people in front of me at 5pm they again had the same crew who took over 20 minutes to get through 3 people and were more worried about online order then their line of 6 people behind me and the amount of time it took to not only get the food made but the extra 5 minutes it took for them to check you out after they made it.I would advise anyone who reads this do not go there and drive to east peoria you will get more better food, fresher food, better service, better times in and out, and above all else more clean and shown to be a priority to them and not an annoyance that you are there.
Atmosphere: 1
Food: 2
Service: 1
Dave Overmyer
According to Google, they were open at 10:30 in the morning on Saturday. The front door was unlocked, so I entered the restaurant. It appeared that they were still setting up, so I had to the restroom. At 10:45, they had still not set up completely, so I told the kid behind the counter. I was still trying to make up my mind. The manager of the restaurant yells from the back, we don’t open until 11 o’clock. I found this interesting, as Google said 1030, the front doors at 10:45, and now this manager yells out 11. I sat for another five minutes, and then left to go to panda express and get my meal. They greeted me as soon as I enter the restaurant, welcoming me to their service.
Atmosphere: 1
Service: 1
SP P
I got the worst food poisoning from a chicken burrito here two days ago. I’m still feeling sick from it. Never again.
Atmosphere: 3
Food: 1
Service: 3
Brian Martin
They post they close at 10PM. Every time we arrive at 9:30 PM or later they always have a reason they can’t serve us. It’s usually short staffed or ran out of food etc. if you want to close at 9:30 or earlier change your hours.
Jennifer Bunting
Everytime I get Chipotle it's usually 8pm and after and they are literally always out of veggies and lettuce. Sometimes other things as well, but always out of veggies and lettuce. You are literally open til 10pm how are you out of these items. But when you open the next day somehow you have it.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Chicken Bowl
H
Usually this place isn’t good but everything was hot and delicious. Which was weird. Maybe because the owner was there? I assumed it was the owner and the manager talking but idk. The music was a bit too loud though.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Tortilla Chip, Burrito Bowl, Large Chips & Large Guacamole, Chips & Guacamole, Bowl, Chicken Bowl
hannah koch
Got take out on the app and ordered light sour cream on my meal and missing the ordered queso on it. There was so much sour cream on it that we went back in and asked for them to remake it since it was basically soup. They offered us a free queso….for inedible food and then did not even offer to remake it after we asked. Wasted $10 on a meals that’s inedible
Atmosphere: 1
Food: 1
August James
I ordered food online and went to pick it up and someone stole the food since they decided not to ask for a recipe and just let them take it since it's a bunch of 16-year-olds whom have lungs scented with blue raspberry and when I confronted them and asked for it to be remade they refused and refused refund even though I had an online receipt so basically they just gave away my food to a homeless junkie who has pre-paid his hotel room in hell then just denied it and it was my fault
The lady that filled our order was very nice. Even though the customer before and after us were jerks to her. They were scraping the bottom of the carne asada and the tables were very
Atmosphere: 2
Food: 2
Service: 5
Martin Heimgartner
They are always running out of things and the service is extremely slow.Parking: Plenty
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Bowl
Andy Ebersole
Horrible food, service, and dirty restaurant. Placed order on mobile app and arrived at specified time. The restaurant was empty except for a table of 3, yet my order was not ready. When I received it, the item was wrong, and also tasted very old and chewy. Meanwhile the staff seem to be on a never-ending break, talking amongst themselves, playing on phones etc. while there is trash on the floor, and they barely acknowledge customers.
Atmosphere: 1
Food: 1
Service: 1
Caleb Davison
They are slow as molasses here! It takes forever to go through the line here. They're always running out of supplies and it takes them FOREVER to go and get some more. On a plus note, the food is always delicious, but the staff isn't the friendliest.Also, could someone please fix the door? It looks super run down and non-professional! First the handle broke off which was months ago. When I went in today, the right door doesn't even close all the way anymore!
Atmosphere: 2
Food: 5
Service: 1
Recommended dishes: Tortilla Chip, Large Queso & Large Chips, Burrito Bowl, Chips & Queso, Chicken Bowl
Mary Rindfleisch
This store has the worst customer service that I have ever seen everyone is very rude I work in customer service and I would never treat people the way they do was gonna ask to speak to the manager but shortly realized he was also one of the people giving the shittiest service
Usually I love Chipotle--good fresh food in a nice casual place. So, this review is unusual. This is the Chipotle in Peoria IL next to what used to be the main mall in the city. We had six people and we thought we'd like to eat in. On entering, though, we immediately saw that the place was disgusting--dirty floors, tables crusted with others meal remains, and a general tired look. Nonetheless we decided to order and take our meals home. Unfortunately the selections were minimal as they had run out of main menu items and the employees were surely and unhappy to have to serve their customers. This was around 5:30 in the afternoon, well before any rush and there were not that many customers in the place. Chipotle used to be a great place with consistently good healthy food and a pleasant atmosphere. Now Chipotle is struggling nationally. If what we saw in Peoria is any indication, I can't say that Chipotle's future looks very positive.
1oz of protein in a bowl; so little I'm not able to taste it. Queso 1/2 full. Chips 1/3 bag full. Terrible waste of money. Two times in a row. Won't be back. They don't care as they have no competition. Sad
To start I would of gave 1 stay but I didn't get sick so 2 stars is fair.I have been to this Chipotle many times and I would advise everyone to drive the extra 10 minutes to go to the East Peoria Location. You will save time waiting in line and the people who work there are way more friendly.I went in 2 times in the last week both times I was there for over 20 minutes, the first time isn't was 8:45 and they were doing 7 online orders I had 1 person in front of me and told us we had to wait while they made other people's food who weren't there yet and said to deal with it. They then ran out of rice and said they would not make anymore after standing in line till 9:10, I'm calm and say OK and go next door to chic fil a.I come back 3 days later because I was still craving a burrito and I had 2 people in front of me at 5pm they again had the same crew who took over 20 minutes to get through 3 people and were more worried about online order then their line of 6 people behind me and the amount of time it took to not only get the food made but the extra 5 minutes it took for them to check you out after they made it.I would advise anyone who reads this do not go there and drive to east peoria you will get more better food, fresher food, better service, better times in and out, and above all else more clean and shown to be a priority to them and not an annoyance that you are there.
Atmosphere: 1
Food: 2
Service: 1
According to Google, they were open at 10:30 in the morning on Saturday. The front door was unlocked, so I entered the restaurant. It appeared that they were still setting up, so I had to the restroom. At 10:45, they had still not set up completely, so I told the kid behind the counter. I was still trying to make up my mind. The manager of the restaurant yells from the back, we don’t open until 11 o’clock. I found this interesting, as Google said 1030, the front doors at 10:45, and now this manager yells out 11. I sat for another five minutes, and then left to go to panda express and get my meal. They greeted me as soon as I enter the restaurant, welcoming me to their service.
Atmosphere: 1
Service: 1
I got the worst food poisoning from a chicken burrito here two days ago. I’m still feeling sick from it. Never again.
Atmosphere: 3
Food: 1
Service: 3
They post they close at 10PM. Every time we arrive at 9:30 PM or later they always have a reason they can’t serve us. It’s usually short staffed or ran out of food etc. if you want to close at 9:30 or earlier change your hours.
Everytime I get Chipotle it's usually 8pm and after and they are literally always out of veggies and lettuce. Sometimes other things as well, but always out of veggies and lettuce. You are literally open til 10pm how are you out of these items. But when you open the next day somehow you have it.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Chicken Bowl
Usually this place isn’t good but everything was hot and delicious. Which was weird. Maybe because the owner was there? I assumed it was the owner and the manager talking but idk. The music was a bit too loud though.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Tortilla Chip, Burrito Bowl, Large Chips & Large Guacamole, Chips & Guacamole, Bowl, Chicken Bowl
Got take out on the app and ordered light sour cream on my meal and missing the ordered queso on it. There was so much sour cream on it that we went back in and asked for them to remake it since it was basically soup. They offered us a free queso….for inedible food and then did not even offer to remake it after we asked. Wasted $10 on a meals that’s inedible
Atmosphere: 1
Food: 1
I ordered food online and went to pick it up and someone stole the food since they decided not to ask for a recipe and just let them take it since it's a bunch of 16-year-olds whom have lungs scented with blue raspberry and when I confronted them and asked for it to be remade they refused and refused refund even though I had an online receipt so basically they just gave away my food to a homeless junkie who has pre-paid his hotel room in hell then just denied it and it was my fault
Restaurantji Recommends
The lady that filled our order was very nice. Even though the customer before and after us were jerks to her. They were scraping the bottom of the carne asada and the tables were very
Atmosphere: 2
Food: 2
Service: 5
They are always running out of things and the service is extremely slow.Parking: Plenty
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Bowl
Horrible food, service, and dirty restaurant. Placed order on mobile app and arrived at specified time. The restaurant was empty except for a table of 3, yet my order was not ready. When I received it, the item was wrong, and also tasted very old and chewy. Meanwhile the staff seem to be on a never-ending break, talking amongst themselves, playing on phones etc. while there is trash on the floor, and they barely acknowledge customers.
Atmosphere: 1
Food: 1
Service: 1
They are slow as molasses here! It takes forever to go through the line here. They're always running out of supplies and it takes them FOREVER to go and get some more. On a plus note, the food is always delicious, but the staff isn't the friendliest.Also, could someone please fix the door? It looks super run down and non-professional! First the handle broke off which was months ago. When I went in today, the right door doesn't even close all the way anymore!
Atmosphere: 2
Food: 5
Service: 1
Recommended dishes: Tortilla Chip, Large Queso & Large Chips, Burrito Bowl, Chips & Queso, Chicken Bowl
This store has the worst customer service that I have ever seen everyone is very rude I work in customer service and I would never treat people the way they do was gonna ask to speak to the manager but shortly realized he was also one of the people giving the shittiest service