“I wanna start by saying the food and employees haven't been an issue once for me but the app is another story. Every time I try to click contact us on the app or the web It allows me to fill everything out but won't let me.submut it. So now it's being left as a review for everyone to see instead of just the company. I will be deleting the app once I have my money refunded to my account AGAIN. I've ordered / tried to order food on your app I wanna say at least 12-13 times this month, out of those 12-13 times I got charged for my order but the app says error and doesn't send over the order at least 8 or 9 times. But the worse part is not only do I get charged for the food and have to wait for a refund I then can't even get the food I was trying to order / the price because it's online exclusive items / pricing. I have to buy my food again and end up losing my rewards points on top of paying more for the food. Just complete garbage of an app.But like I said I'll be deleting it after I get my money refunded again and just stick to the other fast food chains that I haven't had an issue with.“
“Drove through the drive thru at 7:22pm on 10/07/2025 and ordered 2 $7 luxe boxes for my son (11 years old) and I. I forgot to tell them no lettuce, and it had sour cream that he didn't like.. He said he just wanted another burrito. So I told him to go back in and ask if he could give the other food back, and just have a burrito with meat and cheese. They gave him a brand new luxe box for free with no lettuce or sour cream on the taco and other thing, and gave him his burrito with extra cheese :) He loved it, and they made him happy, so you know I'm happy! I've been coming here for years. Used to live a couple blocks away on Fairview Blvd. THIS IS THE BEST TACO BELL FROM MACHESNEY PARK TO ROCKFORD, NO LIE. You will not be disappointed. Kudos to the crew that is in there working at this moment. You all deserve a raise and have excellent customer service skills A+ A+
Thank you! 🔥 🔥“
“this taco bell closes at 3am and fed me the best tacos ever at 252am. vickie and grayson deserve a raise this place had a line out of the parking lot yet they were quick and accurate with all of the orders. 10/10 best tacos i have ever eaten“
“Drive thru. Ordered a Mexican pizza combo... Fast! Fresh! Delicious! Whoever made it a couple minutes ago, at 8:40am on Wednesday September 3rd 2025 is amazing, and I wish only great things to you. Thank you. Seriously. Faith in humanity restored. ❤️❤️❤️❤️❤️🤤“
“I loved going here for lunch! You order through a kiosk, which I think makes it a little hard to order the food you like. The great food makes up for this, though! I also like how you can get extras of something, like cheese or sour cream. The sauces are good, too, and they also add some extra flavor. I would definitely 10/10 come here again.“